Mahalaxmi Bank Scam Alert and Important Security Notice 2026
27th April 2026, Kathmandu
Mahalaxmi Bikas Bank Limited has issued a high-priority “Scam Alert” to its customers across the country.
Mahalaxmi Bank Scam Alert
The notice specifically warns of fraudulent social media advertisements and messages that use the bank’s official name, logo, and the identity of its mobile banking app, “Smart Saathi,” to lure users into trap. By masquerading as official surveys or urgent KYC update requests, these scams aim to steal sensitive personal and financial information.
Protecting Your Smart Saathi Mobile Banking Account
The bank has observed various misleading advertisements on social media platforms that prompt users to participate in “surveys” or “lucky draws” in exchange for rewards. These fake pages often look authentic, featuring the bank’s branding to gain the victim’s trust. However, Mahalaxmi Bikas Bank has clarified that it never asks for confidential security details through such informal channels.
To ensure your financial safety, the bank recommends the following strict security protocols:
Do Not Share OTPs or PINs: Your One-Time Password (OTP), transaction PIN, and login password are for your eyes only. Bank staff will never ask for these over the phone or via social media.
Avoid Suspicious Links: Never click on links sent through SMS or social media that claim your account will be blocked unless you “verify” your details immediately.
Secure Your Cards: Confidential card information, including the 16-digit card number, expiry date, and the 3-digit CVV code on the back, should never be shared or entered into unofficial websites.
Identifying Official Communication Channels
In 2026, Mahalaxmi Bikas Bank communicates with its customers primarily through verified and secure methods. If you receive a message regarding your account, it is essential to verify it before taking any action.
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Official Website: All legitimate notices, including interest rate updates and promotional offers for the “Digital Promotion Year 2083,” are posted on www.mahalaxmibank.com.
Verified Social Media: Look for the blue verification badge on the bank’s official Facebook and Instagram pages.
Call Center: If you are in doubt, you can contact the bank’s dedicated call center at 01-5970973 or email [email protected] to report suspicious activity.
Proactive Steps if You Have Been Targeted
If you suspect that you have accidentally shared your details or clicked on a fraudulent link, you must act immediately to secure your funds:
Block Your Services: Use the “Smart Saathi” app to instantly block your debit/credit cards or freeze your mobile banking access.
Change Passwords: Reset your transaction PIN and login password from a secure device.
Report to the Bank: Visit your nearest branch or contact the Grievance Handling Officer, Basant Bakshi, to report the incident.
Conclusion
Digital security is a shared responsibility between the bank and the customer. Mahalaxmi Bikas Bank remains committed to providing a secure banking environment, but staying vigilant against increasingly sophisticated scams is crucial. As we move through Baisakh 2083, remember that a legitimate bank will never pressure you into sharing your private security keys. By following these guidelines, you can continue to enjoy the convenience of the Smart Saathi app without compromising your hard-earned savings.
For More: Mahalaxmi Bank Scam Alert
