Machhapuchchhre Bank Limited Issues Urgent Notice On Safe Deposit Locker Relocation Following Strategic Branch Integration

23rd July 2026, Kathmandu

Machhapuchchhre Bank Limited has issued an urgent public notice informing its valued customers and account holders about the upcoming relocation of its safe deposit locker services.

MBL Issues Urgent Notice

This procedural transition comes as a direct result of the integration and merger of several branch offices across different districts, forming part of the ongoing branch rationalization and structural efficiency program of the bank.

Regulatory Framework And Prior Public Notifications

The strategic branch integration plan is set to formally come into effect from Shrawan 19, 2083. The management of Machhapuchchhre Bank Limited clarified that this consolidation initiative aligns fully with the financial directives, regulatory guidelines, and structural consolidation framework established by Nepal Rastra Bank, the central monetary authority of Nepal.

To maintain complete institutional transparency and keep stakeholders adequately informed, the bank had previously published official public notices regarding these proposed branch mergers in prominent national daily newspapers. The preliminary announcement was published in Naya Patrika on Chaitra 26, 2082, followed by a subsequent notice in Nagarik National Daily on Baisakh 12, 2083. These prior publications ensured that local communities, retail clients, and commercial account holders were given sufficient advance notice regarding the impending organizational adjustments.

Comprehensive Details On Safe Deposit Locker Relocation

A primary focus of the latest urgent announcement involves the management and physical transfer of safe deposit locker facilities operating within the impacted branch offices. Machhapuchchhre Bank Limited has assured clients that all safe deposit locker units currently housed at the affected branch premises will be systematically transferred to the respective newly integrated destination branches.

To guarantee a smooth and secure transition, the bank has issued specific guidelines for all locker holders:

Personal Inspection And Retrieval Options

Locker users are requested to visit their concerned branch offices during regular banking hours if they have any queries or specific instructions regarding their locker units. The bank has explicitly advised customers to inspect, collect, or temporarily manage any valuable or sensitive belongings kept inside their lockers prior to the scheduled physical relocation process if they deem it necessary.

Risk Disclaimer And Operational Policy

The bank has formally clarified its liability stance regarding the physical movement of the locker units. Machhapuchchhre Bank Limited stated that while all standard safety protocols and security precautions will be rigorously maintained during transportation, the bank will not accept liability for any potential loss or physical damage that may occur during the locker relocation process.

Uninterrupted Service Access Post Transfer

Following the successful physical transfer and installation of the locker units at the designated consolidated branches, clients will be able to resume using their safe deposit locker facilities without interruption. The existing access credentials, ownership records, and service agreements will remain fully valid at the new branch sites. The bank management expressed sincere regrets for any temporary inconvenience caused to clients during this transitional operational phase.

Detailed Breakdown Of Merged Branch Locations

As part of its overarching branch rationalization strategy, Machhapuchchhre Bank Limited is merging six specific branch offices into neighboring consolidated locations. The integration plan has been carefully structured to minimize geographical disruption for clients by pairing affected branches with nearby facilities within a short traveling distance.

The full details of the branch integration plan include the following regional locations:

Balaju Branch Integration In Kathmandu District

The existing Balaju Branch operating in Kathmandu will be officially merged into the Gongabu Branch. The destination branch is located approximately 1.7 kilometers away from the original Balaju location, ensuring minimal disruption for residents and business operators in the northern corridor of the capital city.

Khusibu Branch Integration In Kathmandu District

The Khusibu Branch situated in Kathmandu will be integrated into the Dallu Branch. The new consolidated location is positioned approximately 1.3 kilometers from the Khusibu office, allowing local account holders convenient access to full service banking operations.

Kalanki Branch Integration In Kathmandu District

The Kalanki Branch, a major transaction hub in Western Kathmandu, will be merged into the Swayambhu Branch. The destination facility is located roughly 2.5 kilometers away, providing comprehensive physical and digital banking services to the surrounding commercial neighborhood.

Koteshwor Branch Integration In Kathmandu District

The Koteshwor Branch in Eastern Kathmandu will undergo integration into the New Baneshwor Branch. The newly designated office is situated approximately 1.8 kilometers away along the main urban traffic artery, ensuring continued access for corporate and retail customers.

Lamachaur Branch Integration In Kaski District

Outside the Kathmandu Valley, the Lamachaur Branch located in the Kaski District of Gandaki Province will be merged into the Bagar Branch. The destination office is located approximately 3.0 kilometers from the original branch site, serving as the central service hub for regional account holders in Pokhara and surrounding communities.

Birgunj Link Road Branch Integration In Parsa District

In Southern Nepal, the Birgunj Link Road Branch situated in the Parsa District of Madhesh Province will be integrated into the Adarshanagar Branch. The new location is situated merely 1.0 kilometer away in the heart of the commercial trading district of Birgunj.

Strategic Vision Behind Branch Rationalization In Nepalese Banking

The decision by Machhapuchchhre Bank Limited to integrate nearby branch offices reflects a broader transformation within the commercial banking sector of Nepal. As digital banking adoption accelerates across the country through mobile applications, internet banking portals, and electronic payment networks, commercial banks are optimizing their physical branch networks to eliminate operational redundancies, reduce administrative overheads, and reallocate capital toward digital infrastructure and cybersecurity enhancements.

By consolidating closely situated urban branches while maintaining robust physical presence across key growth hubs, Machhapuchchhre Bank Limited aims to improve overall operational efficiency, elevate customer service quality, and streamline regulatory compliance. The integration enables the bank to offer enhanced facilities, larger physical floor space, dedicated customer support desks, and expanded cash handling capabilities at the merged destination branches.

Customer Support And Official Communication Channels

To assist account holders throughout the branch integration and safe deposit locker relocation process, Machhapuchchhre Bank Limited has activated dedicated customer helpdesk resources across its national network. Customers seeking additional information, clarification on account migration procedures, or guidance regarding locker access are encouraged to contact the bank through its established communication channels:

Direct Branch Consultation

Account holders can visit their respective origin or destination branches during official working hours to speak directly with customer service representatives and branch managers.

Round The Clock Customer Call Center

The bank maintains a dedicated 24 hour Customer Service Center to resolve inquiries, assist with digital banking queries, and provide updates regarding branch operations. Clients can reach the support desk by dialing 01-5970555 from any telephone or mobile network within Nepal.

Through these proactive measures, clear public notices, and organized operational transitions, Machhapuchchhre Bank Limited continues to demonstrate its commitment to customer transparency, legal compliance, and long term financial stability.

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