How NIC ASIA Bank’s iServe Enables Instant Self-Unblocking of Mobile Banking

2nd November 2025, Kathmandu

NIC ASIA Bank Limited, a frontrunner in digital banking innovation in Nepal, is actively promoting its sophisticated self-service platform, iServe, as the definitive solution for customers to manage their accounts without ever needing to visit a physical branch.

iServe Instant Self-Unblocking

A particularly crucial feature of this platform is the ability for customers to easily and instantly unblock their MoBank (Mobile Banking) service autonomously, especially after entering a Wrong PIN multiple times, which automatically locks the account for security reasons. This seamless digital capability epitomizes NIC ASIA Bank’s commitment to providing an “anyone, anywhere, anytime” banking experience, ensuring that temporary security lockouts do not translate into long, frustrating delays.

The Critical Need for Self-Service Unblocking

In the modern digital banking landscape, mobile banking applications like NIC ASIA’s MoBank are the primary channels for day-to-day transactions, including fund transfers, bill payments, and QR code transactions. An accidental lockout—often caused by a simple human error like entering the wrong PIN too many times—immediately cuts off a customer’s financial access. Traditionally, resolving this issue required a visit to a branch or a lengthy call to customer support during specific working hours.

Instant Access Restoration: The iServe platform eliminates this inconvenience entirely. By providing a dedicated, secure online mechanism for “Unblock (Wrong PIN) Mobile Banking,” NIC ASIA Bank empowers its customers to restore access to their accounts within minutes. This instant resolution capability is vital for busy professionals, frequent travelers, and anyone who relies on MoBank for urgent financial needs outside of standard banking hours.

Reducing Branch Load: For the bank, this self-service feature significantly reduces the volume of routine requests handled by branch staff and customer care representatives. This frees up bank resources to focus on more complex, high-value customer interactions, thereby enhancing overall operational efficiency and service quality across the entire network.

The Secure, Step-by-Step iServe Unblock Procedure

The unblocking process via iServe is designed to be highly secure yet extremely simple, utilizing the industry-standard Two-Factor Authentication (2FA) via OTP to verify the user’s identity without revealing any sensitive credentials. Customers are encouraged to keep their registered mobile number accessible, as it is the central key for this self-service function.

Access the iServe Platform: The process begins by navigating directly to the secure iServe portal at the specified URL: https://iserve.nicasiabank.com.

Select Mobile Banking Services: Within the comprehensive suite of digital self-services available on iServe (which also includes card services, cheque requests, and more), the user must click on the Mobile Banking Services category.

Initiate Unblock Request: From the options provided, the user selects Unblock (Wrong PIN) Mobile Banking.

Enter Account and Identity Details: The user is then prompted to enter essential, publicly available identification details for verification, including:

The corresponding Account Number

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The Account Name (as registered with the bank)

The Registered Mobile Number

CAPTCHA and Submission: After securely submitting these details and passing the necessary “I am not a robot” CAPTCHA verification, the system is ready to proceed with identity confirmation.

OTP Validation (2FA): A One-Time Password (OTP) is immediately sent via SMS to the registered mobile number. The user must promptly enter this unique code into the iServe interface and click Validate OTP.

Success Notification: Upon successful validation, the Mobile Banking service is instantly unblocked. The user receives a notification confirming that the MoBank Wrong PIN Unblock was successful, restoring full, secure access to the MoBank application.

NIC ASIA’s Broader Digital Vision and Customer Support

The iServe platform is part of NIC ASIA Bank’s expansive strategy to digitize every possible banking function. Other key self-services available on iServe include new mobile banking registration, PIN/password reset, instant debit card blocking/unblocking, and E-commerce activation, all contributing to the bank’s ethos of “Bank pani Sathi pani, Ramro pani Hamro pani” (Friend and Bank, Good for You and Us).

For customers who may face difficulties utilizing the iServe platform or require human assistance for more complex issues, NIC ASIA Bank maintains a dedicated customer support network:

Phone Support: The Customer Support Center can be reached at 01-5970101.

Email Support: Queries and issues can be formally submitted via email to [email protected].

The deployment of iServe for self-unblocking Mobile Banking stands as a strong example of how NIC ASIA Bank is leveraging technology to put control directly into the hands of its customers, enhancing security while ensuring maximum convenience and uninterrupted service access.

For More: iServe Instant Self-Unblocking