Citizens Bank Urges Demat Account Holders to Renew Accounts and Clear Annual Fees

5th July 2026, Kathmandu

Citizens Bank International Limited has issued an important public notification requesting all its Demat account holders to immediately initiate their annual account renewals and clear outstanding maintenance fees.

Citizens Bank Demat Account 

The commercial bank introduced the regulatory alert to help local capital market investors avoid operational issues before the end of the current fiscal year.

The depository participant department highlights that updating asset holding registries is mandatory under national securities regulations. Making timely clearing settlements ensures that independent traders retain seamless access to online share trading, public portfolio tracking, and initial public offering participation modules.

FEE STRUCTURE AND TIMELINE DEADLINES

The financial institution has outlined specific pricing parameters and timeline boundaries that customers must respect to maintain their investment pipelines. The outstanding ledger liabilities must be resolved according to the following guidelines:

• Annual Demat Maintenance Fee: Account holders are required to submit a renewal fee of NPR 100 for each active fiscal year.
• Mero Share Operational Fee: Investors utilizing the digital portfolio tracking application must pay a separate annual fee of NPR 50.
• Primary Submission Window: Clients who have delayed payments for previous fiscal cycles are requested to clear all their remaining outstanding balances within the month of Asar 2083.
• Physical Processing Option: Capital market savers can fulfill their pending ledger balances by visiting any operational Citizens Bank branch counter across the country.

The management emphasized that tracking these small fees remains a critical responsibility for every retail shareholder to avoid sudden system rejections during active market hours.

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CONSEQUENCES OF NON PAYMENT AND ACCOUNT LOCKING

The central administration warned that failing to manage outstanding dues will lead to strict automated administrative restrictions. The depository system will execute specific containment rules against negligent profiles:

• Immediate Demat Account Blocking: Portfolios with unpaid annual renewal fees will remain locked, blocking the execution of debit or credit stock transfers.
• Mero Share Service Suspension: The online dashboard access will be suspended, preventing clients from filling IPO forms or tracking portfolio alterations.
• Liability Disclaimer: Citizens Bank International Limited clarified that it will not assume any responsibility for financial losses or consumer inconveniences arising from blocked profiles due to non payment.

The internal operations department advises public investors to review their digital payment logs early to prevent transaction failures during peak stock market hours.

INTEGRATED DIGITAL AND REVENUE COLLECTION OPTIONS

To simplify the settlement process, the commercial enterprise has successfully linked its transaction gateways with multiple modern payment applications. Clients can bypass traditional branch lines by completing their profiles online through various digital payment systems integrated directly within the central Mero Share platform.

At the same time, the institution reminded general capital market participants that Application Supported by Blocked Amount (ASBA) services are fully active across its entire decentralized branch network. Customers who wish to enter the domestic share market can seamlessly set up new Demat accounts by presenting their national identification papers at any local branch office.

Citizens Bank International Limited continues to scale up its digital solutions while serving a massive base of retail accounts across Nepal. By offering automated renewal pathways, the commercial institution intends to promote digital inclusion while safeguarding client investments against unexpected system suspensions.

For More: Citizens Bank Demat Account