Citizens Bank Digital Payment Interruption for Core Upgrade
5th June 2026, Kathmandu
Citizens Bank International Limited has officially announced a scheduled interruption of its digital payment services.
Citizens Bank Digital Payment
This temporary service suspension is required to facilitate a major core banking system upgrade.
The bank stated that the temporary shutdown is necessary to improve long-term system performance, boost transaction speed, and ensure better service reliability for its growing customer base in the future.
Exact Timing of the Scheduled System Downtime
To minimize the impact on daily commercial activities, the financial institution has strategically scheduled the technical maintenance window during low-traffic, off-peak hours.
According to the official public notice, the services will remain completely unavailable during the following specific period:
- Maintenance Start Time: 11:00 PM
- Maintenance End Time: 2:00 AM
During this fixed three-hour operational window, customers will be completely locked out of key electronic platforms. The bank expects a full system restoration immediately following the completion of the database migration.
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Complete List of Affected Electronic Banking Services
The core upgrade impacts the entire digital transaction architecture of the institution. Account holders will experience a temporary suspension across the following electronic channels:
- Mobile banking apps and features
- Internet banking web portals
- Debit and credit card transactions at points of sale
- Automated QR payment systems
- Interbank Connect IPS transfer services
In addition to these automated digital channels, any specialized holiday counter services that normally operate during these late-night hours will also remain closed for the duration of the upgrade.
Core Objectives and Strategic Customer Advisory
The primary objective of this intensive core banking system overhaul is to modernize the digital infrastructure of the institution. By temporarily taking the systems offline, the technical team aims to achieve:
- Significantly improved digital banking performance and speed
- Enhanced transaction security protocols to fight cyber fraud
- Increased core system stability during peak traffic hours
- An overall superior and user-friendly customer experience
The management team has issued a formal customer advisory urging all retail and corporate clients to plan their financial transactions accordingly.
Account holders should entirely avoid attempting urgent digital payments or transfers during the announced maintenance window to prevent funds from getting temporarily stuck between accounts. This short-term maintenance effort reflects routine system enhancement practices aimed at strengthening national digital banking security.
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