Citizens Bank Nepal: Digital Banking, Virtual Credit Card, Online PAN Update & CRN
19th March 2025, Kathmandu
Citizens Bank International Limited has been a pioneer in Nepal’s banking sector for 18 years. The bank continues to innovate, offering new digital services through its mobile banking app.
Citizens Bank Nepal Digital Banking
Customers can now update PAN details and request balance certificates from home. This eliminates the need to visit branches, making banking more convenient and efficient.
In a recent development, Citizens Bank launched Nepal’s first virtual credit card, the “Citizens Fonepay Credit Card,” in collaboration with Fonepay. This initiative aims to simplify digital payments and enhance financial inclusion. Additionally, the bank introduced a feature allowing customers to apply for shares and obtain CRN numbers directly through the app. These services reflect the bank’s commitment to providing seamless and innovative solutions.
Citizens Bank operates a vast network across Nepal, with 199 branches, 166 ATMs, 3 extended counters, and 74 branchless banking units spread across 60 districts. Currently, the bank serves over 1.85 million customers, offering modern and accessible banking solutions. Its focus on digital transformation has made it a leader in the industry.
The bank’s efforts have been recognized globally. Citizens Bank recently won the prestigious “Bank of the Year 2024” award. This accolade highlights its dedication to excellence, innovation, and customer satisfaction. By prioritizing digital banking, the bank has set new standards in Nepal’s financial sector.
Citizens Bank International Limited remains committed to empowering Nepali citizens with secure, efficient, and innovative financial services. Its focus on technology and customer-centric solutions ensures that banking is accessible to all, even in remote areas.
The introduction of these new services marks a significant step forward in Nepal’s digital banking landscape. Citizens Bank’s efforts to simplify financial transactions and reduce dependency on physical branches demonstrate its forward-thinking approach.
As the bank celebrates its achievements, it continues to explore new ways to enhance customer experience. With its strong network and innovative services, Citizens Bank is well-positioned to lead Nepal’s banking sector into the future.
For more: Citizens Bank Nepal Digital Banking
