Citizens Bank Partners Hilton Kathmandu: Exclusive Discounts & Digital Payments
27th May 2025, Kathmandu
Citizens Bank International Limited has signed a partnership agreement with Hilton Kathmandu. The hotel is located in Naxal, a prime area in the capital city. The deal offers exclusive benefits to the bank’s customers.
Citizens Bank Partners Hilton Kathmandu
As part of the MoU, Citizens Bank’s cardholders, privilege card users, and mobile banking customers can enjoy a 10% discount at Hilton Kathmandu. This offer covers a range of hotel services.
Driving Digital Payments
This partnership is more than a discount scheme. Citizens Bank aims to promote digital transactions. By providing financial incentives, the bank is encouraging users to move away from cash.
Officials from the bank believe this shift will help foster a culture of secure, fast, and convenient banking. With the rise of digital technology, Citizens Bank is committed to supporting a cashless economy.
Details about the digital payment discounts are available on the bank’s official website. Customers can access these through online channels and mobile apps.
Customer-Centric Innovations
Citizens Bank is known for offering innovative services. It frequently introduces digital tools that make banking more efficient. This partnership with Hilton is part of that broader goal.
In recent months, the bank has launched several new services. Each of these is designed to improve the digital experience for its growing customer base.
Bank Of The Year Recognition
The bank’s efforts have not gone unnoticed. Citizens Bank was recently honored with the global award “Bank of the Year 2024.” This recognition reflects the bank’s dedication to digital innovation, customer service, and financial excellence.
This prestigious title adds to the bank’s credibility. It also shows that Citizens Bank is performing at a world-class level.
Launch Of Nepal’s First Virtual Credit Card
One of the bank’s biggest recent achievements is the launch of Nepal’s first virtual credit card. Named the “Citizens PhonePe Credit Card,” it was introduced in partnership with FonePay.
The card is fully digital. Customers can apply, receive, and use it through the mobile banking app. It offers a secure and contactless way to make purchases. This product is especially useful for online shoppers and tech-savvy users.
Enhanced Mobile Banking Features
In addition to virtual credit cards, the bank has improved its mobile banking services. Customers can now apply for shares and receive their CRN (Customer Reference Number) directly through the app.
These services reduce the need to visit a physical branch. They also save time and simplify processes. The app is designed to serve both personal and business customers.
Cross-Bank Teller Services Introduced
Citizens Bank has also introduced a cross-bank teller QR service. Through this, customers from other banks can withdraw cash at Citizens Bank branches. They simply scan a QR code at the teller counter using their mobile banking app.
This feature improves accessibility and strengthens the bank’s digital ecosystem. It allows for more flexibility and supports collaboration among financial institutions.
Strong National Presence
Citizens Bank has grown rapidly in recent years. It now operates in 61 districts across Nepal. The bank has built a robust network of 200 branches and 168 ATMs. It also runs 3 extension counters and 74 branchless banking units.
More than 1.89 million customers use the bank’s services. These include savings accounts, loans, remittances, and digital payments.
Commitment To Modern Banking
The bank’s leadership has made digital transformation a top priority. Citizens Bank is focused on creating an inclusive and modern financial system. This includes investing in technology and training its staff to provide expert support.
By expanding partnerships like the one with Hilton Kathmandu, the bank hopes to give customers more value. These efforts are aligned with global trends in fintech and customer experience.
Looking Ahead
Citizens Bank plans to continue building digital partnerships in Nepal. The goal is to enhance financial inclusion, reduce cash dependency, and support local businesses.
As digital banking grows, the bank aims to remain a leader in innovation. More services and partnerships are expected shortly.
Customers who use digital services can expect better rewards, faster access, and a seamless banking experience. Citizens Bank is confident that this strategy will create long-term benefits for users, merchants, and the economy.
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