Kathmandu, March 23
Over a few days ago, they have watched the country come closer together to help curb the spread of COVID-19. During this time, the health and safety of their customers and employees remain their utmost priority.
Their contingency plans are in place, and they are making sure that employees and delivery agents are adhering to the strict protective measures recommended by the World Health Organization (WHO) and the local authorities.
In line with the recent Prime Minister’s announcement, we continue to operate, and they are all doing our best to ensure that you have access to the daily essentials like groceries that you need during this time. In this regard, they have established the following protocols to mitigate the chances of transmission:
1. Packaging
They are operating with advice from the WHO and international best practices. They are working in separate shifts with no overlap across the company. They always make sure that all appropriate health and hygiene standards are adhered to. Further, they encourage their customers to follow the general guidelines and also safeguard themselves by washing their hands after receiving their packages.
2. Deliveries and Collections
DEX Delivery Team is regularly washing their hands and has been provided with face masks. They are monitoring their health and well-being very carefully, and they are instructed to strictly stay at home if they begin to feel unwell.
They further ensure that our DEX Delivery Team follows strict hygiene protocols and will offer hand sanitizer to you at the time of delivery.
They continue to work very closely with our delivery partners to ensure that all appropriate health and hygiene standards are adhered to.
3. Payments
As per WHO, there is no evidence that banknotes transmit the virus. However, They encourage customers to use digital options available on Daraz (ie. credit/debit card) to avoid any risks.
4. Stability of prices
They are taking all possible steps to ensure security in the costs of medical supplies on Daraz. They have issued stern warnings to their sellers not to take advantage of this situation and increase costs. They will not hesitate to take strict action against all offenders, including blacklisting them from the platform.
5. Delay in deliveries
Due to the government’s recent COVID-19 restrictions on transportation services, delivery times will be longer. We, along with our sellers, are working tirelessly in this challenging time to minimize any inconvenience caused to our customers.
Daraz is working closely with the authorities and will update on their delivery services as soon as possible. They apologize for the delay and request your patience at this time. For Customer Support, our Live Chat Team is available daily, from 7 am to 9 pm.
