Himalayan Bank Limited Relocates Safe Deposit Locker Facility In Dharan
27th July 2026, Kathmandu
Himalayan Bank Limited has published an important public notice informing its valued customers about the upcoming relocation of its safe deposit locker facility in Dharan.
HBL Relocates Safe Deposit
According to the official communication released by the commercial bank, the safe deposit locker service currently operational at its Dharan-2 Branch will be officially transferred to its Dharan-1 Branch. This strategic operational shift is scheduled to take place on Shrawan 18, 2083. The receiving branch, Dharan-1, is situated at Putali Line, Ward Number 1, within Dharan Sub-Metropolitan City in Sunsari district.
The primary objective of this advance notification is to ensure that all account holders and locker clients are fully aware of the upcoming change and can plan their visits accordingly. Safe deposit lockers serve as a critical banking service for individuals and commercial entities seeking a secure repository for valuable personal items, legal documents, jewelry, and financial instruments. By moving the locker setup to the Dharan-1 Putali Line location, the bank aims to centralize its local vault infrastructure and streamline vault management services within Sunsari district.
Customer Action Required Before Relocation Date
In light of the physical transfer of the locker infrastructure, Himalayan Bank Limited has issued a direct request to all clients currently utilizing safe deposit lockers at the Dharan-2 Branch. The financial institution has strongly urged affected customers to visit the branch prior to the designated relocation date of Shrawan 18, 2083, in order to retrieve and remove all personal belongings stored inside their respective lockers.
The bank highlighted that the physical movement, transport, and reinstallation of heavy vault equipment and individual locker units carry inherent logistical risks. During such structural transit operations, delicate items, unsealed paperwork, or valuable goods kept inside individual lockers could potentially suffer accidental physical disturbance or damage. To mitigate these risks and prevent any potential financial or personal loss, the bank has advised locker holders to completely empty their lockers well in advance of the scheduled moving date.
Bank Policy On Liability And Transport Risks
The public announcement explicitly clarifies Himalayan Bank Limited policy regarding responsibility during the relocation process. The bank stated that if customers fail to collect and remove their stored valuables prior to the relocation date, the bank will not assume liability or responsibility for any loss, misplaced items, or physical damage that may occur to contents remaining inside the lockers during transit.
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This standard disclaimer emphasizes the necessity for prompt customer action. Financial institutions implementing locker transfers across branches typically enforce strict protocols to protect customer assets, but individual access and removal by the locker owner remain the safest mechanism to ensure complete asset protection. Account holders are encouraged not to delay their visits to the Dharan-2 Branch, thereby avoiding last-minute crowding or operational delays right before the Shrawan 18 deadline.
Understanding Safe Deposit Locker Operations And Security Standards
Safe deposit lockers represent a foundational ancillary product provided by commercial banks across Nepal. Customers maintain confidential access to these private compartments to secure high-value possessions against theft, fire, or accidental loss at home. Typically, access to safe deposit vault areas requires dual key verification, combining a master key held by the bank custodian with a unique key retained solely by the locker holder.
When a branch relocation or vault consolidation occurs, banks must adhere to strict security guidelines to maintain physical security and regulatory compliance. Moving heavy steel lockers and digital lock systems requires specialized transport handling and temporary suspension of vault access. By transferring the facility to the Dharan-1 Branch at Putali Line, Himalayan Bank seeks to provide an updated and highly secure operational environment for its vault clients in the eastern region.
Guidance For Affected Locker Holders In Dharan
To ensure a smooth transition for all affected customers, Himalayan Bank Limited has extended an apology for any temporary inconvenience caused by the facility relocation. The bank staff at the Dharan-2 Branch have been instructed to assist locker users with the necessary procedures for opening, clearing, and closing or transferring their locker accounts.
Customers seeking further details, clarification, or assistance regarding the locker relocation process are advised to contact the customer service desk at the Dharan-2 Branch or reach out directly to the Dharan-1 Branch at Putali Line, Ward Number 1, Dharan Sub-Metropolitan City. Bank representatives will guide clients through the verification requirements and answer any questions related to new locker assignments at the receiving location. Completing these requirements promptly will allow customers to maintain uninterrupted access to secure banking services while safeguarding their valuable personal possessions.
For More: HBL Relocates Safe Deposit
