IGI Prudential Insurance Claims: 35-Day Document Deadline
21st May 2025, Kathmandu
IGI Prudential Insurance Limited has called on its policyholders to collect pending insurance payments. The company has asked them to submit the required documents within 35 days of its notice date.
IGI Prudential Insurance Claims
Claimants Asked to Take Immediate Action
In a recent public notice, IGI Prudential mentioned that several claim files from previous months are still incomplete. These claims were registered before the end of Chaitra 2081 (April 2025). However, many claimants have yet to submit the necessary supporting documents.
Because of this, the claim settlement process has stalled. The company has reminded all insured individuals to come forward and fulfill the documentation process.
35 Days to Act
IGI has given a clear deadline. Policyholders must contact the company or the assigned surveyor within 35 days from the date of the notice. The company said it will begin claim settlements once the documents are verified.
If claimants do not respond within this time, the company will close their files permanently. This means those policyholders will not be able to claim the insurance payment later.
Claims Date Back to Chaitra-End
The insurance company has clarified that the appeal only applies to claims filed up to the end of Chaitra 2081. These claims have either been stuck due to incomplete documentation or no communication from the insured.
The company noted that many policyholders initiated their claims but did not follow up. In some cases, surveyors were assigned, but the required paperwork was not delivered.
IGI Prudential now wants to move forward. But to do so, it requires full cooperation from the insured individuals.
Surveyor or Company Contact Required
Policyholders can either reach out to their assigned surveyors or directly visit IGI Prudential offices. They need to submit the remaining documents, clarify their claim, and ensure all formalities are completed.
The company has assured a swift settlement process once it receives the required documents.
Failure to Comply Means Closure
In strong terms, IGI Prudential stated that non-compliance with the deadline will lead to file closures. The claim file will be considered expired, and the insurance company will not entertain any further requests related to it.
The warning comes as a final reminder. It emphasizes that it is the claimant’s responsibility to keep the claim process moving.
Rising Number of Pending Claims
According to company sources, the number of pending claims has increased. This is mostly due to delays in documentation or lack of communication from policyholders. While some claimants may be unaware of the missing documents, others have simply not contacted the company.
This has created unnecessary backlogs in the claim processing unit.
Company Seeks Smooth Processing
The company wants to clear out long-standing claim files. By publishing this notice, IGI Prudential is trying to resolve pending cases efficiently. It also aims to reduce confusion and improve client service.
Insurance officials say that this move will streamline internal operations and enhance transparency.
Not Just a Notice, But a Final Appeal
IGI Prudential considers this more than a routine notice. It is a final appeal to its customers. The company does not want to deny genuine claims. However, it cannot continue to keep claim files open indefinitely.
That’s why the 35-day deadline has been put in place. This timeline gives every policyholder enough time to respond and complete the process.
How to Proceed
The company has advised policyholders to take the following steps:
Identify if you have a claim filed before Chaitra-end 2081.
Check whether all required documents have been submitted.
Contact the assigned surveyor or IGI Prudential’s branch office.
Submit missing documents, if any.
Follow up until the claim process is complete.
This simple process will ensure a timely payout and prevent file closure.
Commitment to Fair Settlement
IGI Prudential Insurance emphasized that it remains committed to serving its customers fairly. The company wants to process and pay valid claims without delay. But it needs complete documents and timely communication.
It also said that the cooperation of policyholders is crucial to making this process smooth.
Claimants Should Not Delay
The message from IGI Prudential is clear: act now. Those with pending claims should not wait until the last day. Submitting documents early allows for faster verification and payment.
The company’s offices and support team are available to assist customers.
Conclusion
IGI Prudential Insurance Limited is trying to clear its backlog of insurance claims filed up to the end of Chaitra 2081. Many of these cases remain unresolved due to missing documents or a lack of communication.
The company has now published a 35-day deadline. It asks all such policyholders to submit the required paperwork and complete their claims.
Failure to do so will result in the permanent closure of the file.
Policyholders are encouraged to respond promptly, visit their local branch, or contact their assigned surveyor, and take necessary steps to claim their entitled benefits without further delay.
For more: IGI Prudential Insurance Claims
