25th January 2025, Kathmandu
inDrive, a global leader in the ride-hailing sector, has taken a strong stand on user safety following a recent incident that raised concerns regarding offensive and unlawful behavior.
inDrive Prioritizes User Safety
The company has reiterated its commitment to a strict zero-tolerance policy against any such actions, especially focusing on the safety and satisfaction of its users, with particular attention to women’s safety.
Mr. Mark Tolley, Regional Director APAC, inDrive said, “inDrive maintains a strict zero-tolerance policy towards any act which is offensive or unlawful by any user and strongly condemns such behavior.
At inDrive our user safety and satisfaction, specifically women’s safety and experience is always a to-most priority and we deeply regret and feel sorry for this incident experienced by our user.
inDrive is a responsible company and we are fully cooperating with the concerned authorities on this matter to ensure complete fairness and justice.
We are committed to continually improving our services, as trust is a key value for inDrive globally.
Please be assured that incidents like this do not reflect the values of inDrive or its services, and they only strengthen our resolve to do better in the future.
We aim to ensure every choice you make with inDrive is safe and secure, hence we have provided various safety features to the users such as:
Safety button – For quickly contacting support, calling the police or an ambulance.
Share your ride – Users can share their ride details with friends or family for real-time trip status.
Rate your driver or passenger – we encourage our users to give ratings after every ride.
inDrive has emphasized that such incidents do not reflect the company’s values and is committed to strengthening its efforts to make future experiences safer for all users. The company continues to work closely with local authorities to ensure that the incident is fully investigated and addressed with fairness and transparency.
inDrive’s proactive approach toward improving safety measures and providing a secure environment remains a cornerstone of its global operation.
