Common Reasons for KYC Rejection on Namaste Pay

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5th August 2023, Kathmandu

Experiencing KYC rejection on Namaste Pay can be resolved by addressing the underlying issues, and ensuring a seamless verification process for uninterrupted access to its digital payment services.

Namaste Pay, a streamlined digital wallet solution, is dedicated to simplifying your payment experiences. However, there might be instances when you Know Your Customer’s KYC Rejection on Namaste Pay.

KYC Decline on Namaste Pay

1. Unclear Document Uploaded

Clarity is of utmost importance. For a successful verification, submit a document that is clear, legible, and free from distortions.

2. Both Sides of the Document are Missing

Completeness matters. Ensure you upload both the front and back sides of your document, with a focus on maintaining clarity.

3. Full Picture of the Document Not Uploaded

Precision is vital. It’s crucial to provide a comprehensive and accurate image of your document to facilitate precise identity verification.

4. Username / ID No. Mismatch on Uploaded Document

Consistency is key. Verify that the information on the document aligns with the details you provided during registration.

5. Document Without Government Authentication

Prioritize security. Only government-authenticated documents are accepted. Ensure your document bears the necessary authentication.

6. Multiple KYC IDs (KYC Rejection on Namaste Pay)

Simplicity matters. Each user is permitted only one KYC ID. Maintain uniqueness for each account.

7. Expired Document (KYC Rejection on Namaste Pay)

Validity is critical. Ensure your document is current and has not exceeded its expiration date.

8. International Document

Adherence is essential. When utilizing an international document, confirm that it adheres to Namaste Pay’s established KYC guidelines.

About Namaste Pay:

Namaste Pay is a pioneering mobile wallet service that aims to provide modern digital financial services to people throughout Nepal. Promoted by Nepal Telecom and Rastriya Banijya Bank, our mission is to offer an all-in-one digital payment solution for various goods, services, and financial transactions. Through our wallet service, we aim to enhance financial inclusion and accessibility.

With Namaste Pay, subscribers can pay bills, purchase travel tickets, transfer money, and conduct a range of financial transactions efficiently and securely. As we expand our services, partner with merchants, and establish agent-based transactions, our offerings will be accessible across Nepal.

Our approach centers on fostering a cashless society by extending our services not only to the banked and digitally savvy but also to the unbanked population, thereby achieving true financial inclusion.

The Network:

Namaste Pay’s goal is to provide an easy, secure, reliable, and efficient mobile payment service across the nation. Through an extensive network of distributors, agents, merchants, banks, and retailers, we facilitate cash-in, cash-out, and various payment services.

We’re committed to enrolling a diverse range of merchants, from local stores to educational institutions, enterprises, and government agencies. Our objective is to reduce cash transactions and facilitate seamless monetary exchanges using cutting-edge technologies


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