4th July 2023, Kathmandu
Ncell Axiata Limited has opened its new Ncell Centre in Shahid Chowk, Lahan with a new set-up, aiming to provide world-class customer services locally from a single touch-point.
The new center in Lahan was inaugurated by Jabbor Kayumov, Chief Executive Officer and Managing Director of Ncell on Thursday amid a special function. With this, the center has now come into full-fledged operations to provide all customer services.
Established in line with the company’s brand promise Today, Tomorrow, Together, the center provides all customer services, ranging from a general inquiry on products and services to SIM subscriptions, internet setting to various enterprise services. The center also caters to customers’ other requirements such as upgrading SIM cards to 4G USIM, change of SIM, conversion from SIM to e-sim, modification of CUG numbers, biz plans, international roaming, bill payments, balance recharge, and transfer, among many other services.
“At Ncell, our main focus is to create value in services for our customers,” said Jabbor. “The new center in Lahan is a part of our commitment to serving our customers with world-class customer services locally.”
The center remains open from 9 am to 5:30 pm, 7 days a week. Prior to this, Ncell had been providing customer services for the last 10 years from its old center in Lahan. The company operates 34 Ncell Centres across the country as a part of its effort to reach out to customers locally to serve them conveniently and enhance the customer experience.
About Ncell
Ncell Axiata Limited is the first private sector telecommunications service provider in Nepal since 2004 and is constantly working towards its goal of connecting every Nepalese through its network, providing high-quality modern services to consistently create better value for our customers and partners.
Contributing to the vision of ‘Digital Nepal’ and the development of the country’s economy and infrastructure, Ncell has built world-class networks and communication services and operates the widest 4G network in the country, fulfilling the national need for high-speed mobile broadband and creating new opportunities for the people of Nepal towards a brighter digital future.
Ncell is one of the largest taxpayers in Nepal. Ncell has contributed over NPR 283 billion (as of the FY 2021/22) as taxes and fees since its inception. We have contributed over NPR 1.75 billion under our Corporate Social Responsibility (CSR) initiatives in focus areas-education, environment, and health, supporting the Government of Nepal extensively.
Ncell is a part of Axiata Group Berhad. Together with Axiata, Ncell is committed to contributing to the development of the country’s economy and infrastructure, building best-in-class networks, and bringing the people of Nepal within the reach of communications. Ncell converted into a public limited company into Ncell Axiata Limited on 3 August 2020. Ncell has been serving over 16 million Nepalese.
