Ncell Shop-in-Shop Bhairahawa Nepal: Customer Service, SIM, Recharge, KYC
8th May 2025, Kathmandu
Expanding its customer service further, Ncell has introduced a new concept with the launch of its ‘Ncell Shop-in-Shop’. The company’s first Shop-in-Shop officially came into operation today in Bhairahawa.
Ncell Shop-in-Shop Bhairahawa Nepal
This first Ncell Shop-in-Shop has been launched in partnership with its Point of Sales (PoS) partner—New Lumbini A 2 Z Mobile, located in Mailawar, Bhairahawa. Ncell’s Chief of Staff, Stephen Rodriguez, inaugurated the Shop-in-Shop amid a special ceremony on Thursday.
Through the Shop-in-Shop, customers can access all services, from basic inquiries to the full range of services, just like those from Ncell Centers. Customers can get new SIMs, recharge, update KYC, reverify SIM ownership, buy popular packs like the Sadhain ON Renewal, upgrade to eSIM, set up internet settings, and receive various other customer services.
“Our customers will now be able to access all customer care services from their nearby Shop-in-Shop. This first Shop-in-Shop, which has officially come into operation today, is an example of the model we aim to expand across different parts of the country. We are working on rolling out more Shop-in-Shops nationwide to broaden and enhance customer service. We remain fully committed to serving our customers in line with our theme ‘Here for You’,” said Rodriguez.
On the occasion of the inauguration, Rodriguez also distributed various gifts to visitors who participated in the ‘Spin and Win’ game at the Shop-in-Shop.
The Shop-in-Shop will provide services to customers six days a week, from Sunday to Friday. To ensure convenient and excellent customer experiences, Ncell is also operating 33 Ncell Centres across different parts of the country.
About Ncell
Ncell is one of Nepal’s top telecom companies. It began in 2004 as Spice Nepal and launched services under the brand Mero Mobile in 2005. In 2010, it rebranded as Ncell after being acquired by TeliaSonera. Later in 2016, Malaysia’s Axiata Group took over ownership. Since 2020, it has operated as Ncell Axiata Limited, a public company.
Ncell offers mobile voice, 3G, 4G, and digital solutions across all 77 districts of Nepal. It serves over 17 million subscribers, making it the second-largest telecom operator after Nepal Telecom.
The company supports digital access, education, and sports. For example, it offered free Wikipedia access and has sponsored national football tournaments like the Ncell Cup.
Ncell continues to expand its network and introduce new services. Its efforts have helped improve mobile connectivity and digital growth in Nepal. The company remains focused on innovation and customer service.
For more: Ncell Shop-in-Shop Bhairahawa Nepal
