Nepal Life Insurance Urges Policyholders to Collect Full and Partial Maturity Payments

31st August 2025, Kathmandu

Nepal Life Insurance Company, one of the leading life insurance providers in Nepal, has issued a public notice urging its policyholders to collect their full and partial maturity payments. This is a significant and proactive move by the company, as it addresses the issue of unclaimed funds that are rightfully due to policyholders and their beneficiaries.

Nepal Life’s Payment Request

 The notice, issued to the public and clients, clarifies that despite the payment deadlines for many policies having already matured, a substantial number of insured individuals have not yet approached the company to receive their entitled amounts. This initiative demonstrates the company’s commitment to transparency, customer service, and ensuring that policyholders receive the financial benefits they have contributed to over many years.

The Importance of Claiming Maturity Benefits

Life insurance is more than just a safeguard against life’s uncertainties; it is also a long-term savings and investment tool designed to support future financial goals. The maturity payments provided by these policies can be a critical financial resource for a wide range of purposes, including:

Retirement Planning: The lump-sum payout from a life insurance policy can supplement a person’s retirement fund, providing financial security in their later years.

Children’s Education: Many parents use life insurance policies to save for their children’s college or university education, ensuring that a significant fund is available when it is needed.

Home Building or Major Investments: The accumulated funds can be used as capital for building a new home, starting a business, or making other substantial long-term investments.

By proactively reaching out to clients, Nepal Life Insurance is not just fulfilling a regulatory obligation but is actively working to ensure that policyholders receive timely access to the funds they need to achieve these life goals. The company understands that a delay in claiming these benefits can disrupt carefully laid financial plans, and this initiative serves as a crucial reminder to all concerned parties.

Understanding Full and Partial Maturity

The official notice from Nepal Life Insurance specifically highlights two distinct types of payments, each serving a unique purpose within the framework of a life insurance policy.

Full Maturity Payment: This is the complete and final payout that a policyholder receives at the end of their insurance plan’s term. It typically includes the sum assured, which is the amount guaranteed at the beginning of the policy, along with any applicable bonuses or accrued benefits that have been accumulated over the policy’s duration. This payment marks the successful completion of the insurance contract and represents the total financial gain from the policy.

Partial Maturity Payment: Also known as survival benefits, this type of payment is a feature of certain insurance schemes, particularly “money-back” policies. These plans are designed to provide policyholders with periodic payments at different intervals throughout the policy term, rather than a single lump sum at the very end. This feature is highly beneficial as it provides liquidity to policyholders, allowing them to meet various financial needs at different stages of their lives, such as paying for a child’s school fees or covering a wedding expense, without having to wait until the policy matures.

Nepal Life Insurance’s reminder is a comprehensive one, urging clients to claim both their final payouts and any periodic benefits that may have gone unclaimed, thus ensuring that every entitled amount reaches its rightful owner.

Simple and Accessible Claim Process

To make the process as convenient as possible, Nepal Life Insurance has outlined a straightforward procedure for claiming the due payments. The company has made it clear that insured individuals or their beneficiaries must visit their nearest branch office. This is a crucial step that simplifies the process for policyholders who are spread across different geographical regions of Nepal, from major cities to rural areas.

To ensure a smooth and hassle-free process, clients are advised to bring the following key documents:

• Original Policy Document: This serves as the primary proof of the insurance contract and is essential for all claims.
• Identification Papers: These are required for verification purposes to confirm the identity of the insured individual or the beneficiary.

Once at the branch, the company’s dedicated staff will guide the clients through the necessary formalities. This in-person approach provides a personal touch and a sense of security, which is particularly important for financial transactions of this nature. It also helps to resolve any documentation issues on the spot, preventing further delays.

Upholding Transparency and Customer Trust

By publishing this public notice, Nepal Life Insurance is reinforcing its brand reputation as a responsible and trustworthy financial institution. The phenomenon of unclaimed insurance benefits is not unique to Nepal, and a variety of factors can contribute to it, including policyholders moving without updating their contact information, a lack of awareness about policy benefits, or misplaced policy documents. The company’s proactive effort to track down and inform these individuals demonstrates a strong commitment to its clients’ welfare.

This action also serves a broader purpose of building confidence in the insurance sector as a whole. In a market where trust is paramount, an insurer that goes out of its way to ensure its clients receive their due benefits will naturally stand out. The company understands that trust is the foundation of the insurance business, and its actions are a testament to its commitment to maintaining that trust.

Conclusion

Nepal Life Insurance Company’s public reminder for policyholders to collect their maturity and partial maturity payments is a commendable and significant initiative. It highlights the company’s dual role not only as a provider of financial protection but also as a responsible partner in its clients’ long-term financial planning. By making the claim process transparent and accessible and by proactively reaching out to those with unclaimed funds, the company is ensuring that every policyholder receives the financial security they were promised. This move sets a positive precedent for the entire Nepalese insurance industry and strengthens the bond of trust between the company and its vast customer base. It is a timely reminder for the public that an insurance policy is a long-term investment, and it is crucial to remain informed and vigilant about one’s financial entitlements.

For More: Nepal Life’s Payment Request