Nepal Telecom Facility

20th May 2021, Kathmandu

Due to the second wave of Covid-19, the country is hit hard, the situation is being worse and worse. The only alternatives are staying indoor. For the prevention of the epidemic, Governments and Provinces have announced lockdowns and bans. People are compelled to stay inside. Most of the works have gone online.

Nepal Telecom has brought various facilities for the customers who have to engage in activities like work from home, online class, webinar at home during the ban. In the current situation where physical distance has to be maintained, some services can be provided as a gift to each other.

Balance transfer:

Balance can be transferred as per the instructions given there from the ‘Balance Transfer’ option available in the Nepal Telecom app. Prepaid mobile users can also transfer balance by dialing * 422 * Security Code * Mobile Number * Rupees #.To get the security code, you can send an SMS to 1415 by typing SCODE from your mobile. Here you have to mention the mobile number to which the balance is to be transferred and then the amount you want to send (in rupees). In this process, the balance in the prepaid mobile can be transferred to both prepaid or postpaid.

Use of recharge card

You can dial * 412 * pin number # to recharge your mobile using the recharge card available in the market. Similarly, if you need to recharge on other mobiles or other services of Nepal Telecom, you have to dial * 412 # and follow the instructions given there.

Gift package:

Nepal Telecom’s affordable voice and data services can also be provided as a gift to relatives or friends. Under this, voice or data service can be provided as a gift for a certain day. To provide a gift through the Nepal Telecom app, you have to click on the ‘Gift Packages’ in it.

Look at the list of different rates of data and voice packages, go to the app labeled ‘Data’, decide how many MB of data to give as a gift, and click ‘Subscribe’ to the mobile number you want to give as a gift and click ‘OK’. Similarly, a voice package gift can be given by clicking ‘Voice’.

Similarly, the selected packages can also be given as gifts to friends and relatives by visiting When giving a gift in this way, the balance amount is deducted from the mobile of the person giving the gift.

Mobile banking:

Currently, most banks have provided mobile banking services. You can top up and transfer the balance to any number from mobile banking.

Online recharge:

If you need to send a balance to a relative or friend’s number from a recharge card purchased in the market, you can use the online recharge portal available on the site of Nepal Telecom. This requires the PIN number, serial number, and mobile number to be recharged.

The link should be used for this. Through this link, you can recharge your own or relative’s mobile and pay the bill by using cards like Master Card, ATM Card, Visa, and Union Pay.

Use of various digital wallets:

You can recharge your or your relative’s mobile using various apps even from Nepal or outside Nepal. E-services, wallets, IME Pay, Prabhu Pay, and other digital wallets prevalent in Nepal are examples of this. The practice of recharging the mobile phones of relatives in Nepal using various digital wallets is on the rise.

Empos pinless recharge:

Service providers specified by Nepal Telecom (such as stationery shops) also have the facility to transfer the balance amount directly to the customer’s mobile.

The service provider can provide the amount directly to the same number after providing the mobile number where you want to deposit the balance amount.

Use of self-care

This service can be used by logging on to the Self Care Account section on the Nepal Telecom website. To use a self-care account, you must first register. After clicking on the register button and updating the details given there, various services of the company can be used. You can also recharge, transfer a balance and buy packages in various services through self-care.

It is also possible to give package gifts to relatives or friends, get information about various packages you have bought and get information about the balance available on your mobile.


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