List of Services Affected
During this 12-hour maintenance period, several essential banking services will remain unavailable. These include:
ATM withdrawals and card services,
Mobile banking,
Internet banking,
IPS (Interbank Payment System), and
Call center support.
Why the Upgrade is Necessary
NMB Bank has clarified that the service disruption is necessary to update and strengthen its data center infrastructure. This upgrade aims to improve the bank’s digital systems, making them more secure, efficient, and reliable for customers.
By investing in this technology enhancement, NMB Bank seeks to provide a seamless and advanced banking experience in the long term.
Advice for Customers
The bank has advised all customers to complete their urgent banking transactions ahead of the scheduled downtime. Those who rely on services such as online fund transfers, ATM usage, or mobile banking are urged to make alternative arrangements in advance to avoid inconvenience.
The bank’s Apology and Assurance
In its statement, NMB Bank apologized for the temporary inconvenience caused to its customers. The bank expressed its gratitude for the understanding and cooperation of its clients, emphasizing that this upgrade is part of its commitment to delivering more secure and dependable banking solutions in the future.
Contact Information for Assistance
For additional information or assistance, customers are encouraged to contact NMB Bank’s customer service team before the maintenance begins.
Commitment to Better Services
NMB Bank remains focused on staying at the forefront of digital banking technology. This data center upgrade represents a significant step toward enhancing its service quality, ensuring customers receive reliable, fast, and secure banking services.
For more: NMB Bank Service Downtime 2024
