13th December 2024, Kathmandu
NMB Bank Limited has announced that its services will be temporarily disrupted due to a data center update. The bank has informed customers that its services will be unavailable on Friday and Saturday, December 13 and 14, 2024, due to the scheduled update.
NMB Bank Service Outage Data Update
Service Disruption Timing
The disruption will begin on the night of December 13 at 10:30 PM and will last until 10:30 AM on Saturday, December 14, 2024.
During this period, several banking services will be unavailable, including card services, mobile banking, internet banking, IPS (Instant Payment Service), and the call center.
Impact on Customers
As a result of the data center update, customers will not be able to access or use the affected services during the downtime.
This includes conducting transactions through debit/credit cards, accessing mobile or internet banking platforms, and using the IPS system for immediate payments. Additionally, the bank’s call center will also be unavailable during this time.
Apology for Inconvenience
NMB Bank has apologized to its customers for the inconvenience caused by the service disruption.
The bank assures its clients that the update is necessary for improving and upgrading its services to enhance customer experience and system reliability. The update aims to ensure that the bank’s digital infrastructure continues to meet the evolving needs of its customers.
Future Expectations
Once the update is completed, NMB Bank expects to resume all services as usual, with enhanced system performance and improved service capabilities. The bank encourages customers to plan accordingly during the disruption period to avoid any inconvenience.
Bank Overview
Service Disruption Dates: December 13, 2024 (10:30 PM) to December 14, 2024 (10:30 AM)
Affected Services: Card services, mobile banking, internet banking, IPS, call center
Reason for Disruption: Data center update and infrastructure improvement
NMB Bank thanks its customers for their understanding and patience during this necessary upgrade.
For more: NMB Bank Service Outage Data Update