Rastriya Banijya Bank Issues Warning Against Fraudulent Calls and Messages

24th November 2025, Kathmandu

Rastriya Banijya Bank (RBB), a prominent state-owned commercial bank in Nepal, has issued a critical public notice to all its customers, alerting them to a dangerous surge in fraudulent activity.

RBB Issues Fraudulent Warning

This warning is a necessary response to unauthorized individuals impersonating bank officials and attempting to extract sensitive, confidential information via phone calls, SMS, and various social media platforms. The notice is a vital step in protecting the bank’s extensive customer base from sophisticated financial fraud.

The Bank’s Core Warning on Confidentiality

The central message from Rastriya Banijya Bank is an unequivocal statement about the bank’s security protocols regarding customer data. This statement forms the foundation of customer defense against common digital scams.

Non-Solicitation Policy: The bank has explicitly clarified that under no circumstances do any of its staff members or authorized representatives ever contact customers through phone calls, emails, or social media to request confidential personal or account details.

Confidential Data Security: This rule specifically covers critical security details which the bank insists its customers must never share. These sensitive pieces of information include:

• PINs (Personal Identification Numbers) for ATM or card transactions.
• OTPs (One-Time Passwords) used for confirming digital transactions or log-ins.
• Passwords for mobile banking, e-banking, or email access.
• Any other confidential details that could grant access to a customer’s accounts or identity.

The bank emphasizes that any communication requesting these specific details is definitively fraudulent and should be immediately disregarded.

Common Fraudulent Techniques Used by Scammers

The fraudsters targeting bank customers in Nepal, including RBB clients, often rely on psychological manipulation and technological trickery to achieve their goals. The central bank (Nepal Rastra Bank) and law enforcement have highlighted these techniques:

Impersonation (Vishing and Phishing): Scammers pretend to be bank employees, a security agent, or even a manager, often calling with an urgent, fabricated problem, such as: “Your account has been blocked,” “There is a security breach,” or “Your card has been suspended.” This urgency is designed to panic the victim into sharing an OTP or password to “resolve” the issue immediately.

Fake Schemes and Offers: Unauthorized persons lure victims with promises of financial gain, such as “You have won a lottery/lucky draw,” or “You are eligible for a special loan/bonus.” To claim the prize or benefit, the victim is asked to pay a small processing fee or share their banking credentials for “verification.”

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Smishing (SMS Phishing): Scammers send suspicious text messages that often contain a link to a fake website designed to look like a legitimate RBB or Connect IPS login page. Once the user clicks the link and enters their credentials, the scammers steal the information. These messages often use generic alert IDs to avoid identification.

Customer Safety Guidelines and Verification

Rastriya Banijya Bank urges all customers to maintain a high level of vigilance and take proactive measures to protect their assets from these criminal activities.

Avoid Suspicious Communication: The foremost piece of advice is to avoid and not respond to any suspicious communication that attempts to extract confidential banking information.

Direct Verification: In case a customer receives a call, SMS, or email that raises any doubt about its authenticity, they must immediately contact only the bank’s official channels to verify the claim, rather than confirming details with the suspicious caller. This simple step neutralizes the scammer’s urgency and prevents financial loss.

Official Contact Points: RBB has provided specific and trusted channels for customer contact and verification:

Email: [email protected]

Call Center: +977-01-5970018

Cyber Reporting: Beyond contacting the bank, victims or recipients of suspicious communication are also advised to report the incidents to the Cyber Bureau of Nepal Police to aid in the investigation and curb the spread of the fraud. This cooperation is vital for the larger fight against financial crime in the digital space.

The bank’s issuance of this strong, clear notice serves as a crucial reminder for all customers to remain cautious and to prioritize the safeguarding of their personal information to ensure the ongoing security of their funds and accounts.

For More: RBB Issues Fraudulent Warning