16th March 2024, Kathmandu
Rastriya Banijya Bank (RBBL) is poised to convene the RBBL Management Conference 2024 on March 16th, 2024, from 10:15 am to 10:50 am.
This significant event aims to delve into the contemporary banking landscape under the theme “Today’s Banking: Need for Confidence Building.”
The conference will feature esteemed keynote speaker Hon. Swarnim Wagle, Ph.D., who will present insights into the banking landscape in Nepal and provide a strategic roadmap for the future.
Hon. Swarnim Wagle Economist Keynote Speaker
In the wake of recent challenges faced by the banking sector, RBBL underscores the critical importance of confidence-building measures. Bank runs, triggered by a loss of confidence, pose a significant threat to financial stability. RBBL emphasizes the need for proactive measures to address customer concerns and enhance trust in the banking system.
In line with this objective, the conference will explore various strategies to improve the customer experience in banking:
- Simplifying the account opening process for new customers.
- Fostering conversational interactions to enhance customer engagement.
- Embracing open banking practices to promote transparency and accessibility.
- Enhancing the intuitiveness of mobile banking applications for seamless user experience.
- Leveraging digital channels to deflect inquiries from Interactive Voice Response (IVR) systems.
- Empowering customers with self-service opportunities to manage their finances effectively.
- Tailoring banking products to align with customers’ life events at the opportune moments.
RBBL Management Conference 2024
By prioritizing these initiatives, RBBL aims to cultivate a customer-centric banking environment that instills confidence and fosters long-term relationships with its clientele.
The RBBL Management Conference 2024 promises to be a forum for constructive dialogue and collaboration, driving positive change within Nepal’s banking sector.
