NIC Asia Bank Requests Customers to Update Email Addresses

13th October 2025, Kathmandu

NIC Asia Bank, a pioneer in Nepal’s digital banking space, has issued an important notification to all its valued customers, urging them to immediately update their email addresses linked to their bank accounts.

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This proactive step is not merely a formality; it is a critical measure to ensure smooth, secure, and fully digitized banking operations in an increasingly online world. The bank emphasizes that an accurate, up-to-date email address is the backbone of modern customer communication, protecting accounts and ensuring compliance with essential banking standards.

The Critical Importance of an Updated Email Address

In the age of digital transformation, a customer’s registered email address serves as a vital link between the bank and the account holder. For NIC Asia Bank, keeping this detail current provides multiple layers of benefits, spanning from improved customer service to meeting regulatory requirements.

1. Enhanced Security and Real-Time Notifications
The primary and most crucial reason for the mandatory update is security. In the digital banking environment, timely communication is the first line of defense against fraud.

• Timely Account Updates: By ensuring your email is current, you guarantee that you receive real-time notifications regarding all account activities. This includes alerts for fund transfers, digital payments, large withdrawals, and any changes to your personal banking profile. Instant alerts allow customers to quickly identify and report unauthorized transactions, significantly reducing the risk of financial loss.
• Two-Factor Authentication (2FA) and Password Recovery: Your email is often a core component of security protocols. It is used for sending one-time passwords (OTPs) during sensitive transactions, for resetting forgotten passwords, and for verifying your identity when using services like iTouch Internet Banking or the MoBank app. A compromised or outdated email address leaves the account vulnerable to security breaches.

2. Seamless Digital Service Delivery
NIC Asia Bank prides itself on its innovative digital offerings, and the email address is essential for accessing and utilizing these services effectively.

• eStatements and Transaction Records: The bank sends official eStatements, tax documents, and detailed transaction summaries directly to the registered email address. This process is eco-friendly, fast, and ensures that customers have quick access to essential financial records, a feature that is critical for everything from budgeting to tax filing.
• MoBank and iTouch Connectivity: For users of the highly popular NIC ASIA MoBank app and the iTouch internet banking service, the email address is integral to the system’s functionality. For example, some non-transactional services and administrative updates, such as changing services or applying for new features like the C-ASBA registration for IPOs, rely on the registered email for verification and communication.

3. Compliance with Regulatory Mandates (KYC and AML)
Financial institutions in Nepal are governed by strict regulatory guidelines set by the Nepal Rastra Bank (NRB), particularly concerning Know Your Customer (KYC) and Anti-Money Laundering (AML) policies. Updating personal information, including the current email address, is part of maintaining comprehensive and up-to-date KYC records.

• Meeting KYC Requirements: The ongoing process of KYC updates ensures that the bank has the most current information about its customers. This due diligence process is fundamental to preventing the use of the financial system for illicit activities, such as money laundering and terrorist financing. While a previous initiative focused on Permanent Account Number (PAN) updates for tax compliance, updating the email falls under the broader mandate of Customer Due Diligence (CDD), keeping customer profiles accurate and robust.
• How to Update Your Email Address: Three Convenient Methods
  NIC Asia Bank has provided customers with multiple user-friendly channels to update their email addresses, prioritizing convenience and accessibility:

A. The Video KYC Portal: Update from Anywhere

The bank’s Video KYC portal offers a fully digital, remote solution, allowing customers to complete the update without visiting a branch.

• Process Overview: Customers can initiate the update by visiting the designated link: https://www.nicasiabank.com/video-kyc/. This process is used for various KYC updates, including changing mobile numbers, signatures, and, critically, the email address. The Video KYC service connects the customer with a bank agent who verifies the identity and updates the information. This feature is often available for extended hours, demonstrating the bank’s dedication to digital convenience.

B. Through the NIC ASIA MoBank App: A Quick Digital Fix

For active users of the bank’s mobile banking application, the process is streamlined for a few taps:

• In-App Navigation: Simply open the NIC ASIA MoBank app, navigate to the My Profile section, and select the Change Email option. This self-service feature is a testament to the bank’s “Go Digital” philosophy, making routine administrative tasks as easy as making a mobile top-up.

C. Visiting a Nearest Branch: Traditional Support

For customers who prefer an in-person interaction or require assistance with the digital methods, visiting any branch remains a reliable option. Bank staff will provide the necessary forms and assistance to ensure the email address is updated accurately across all linked services, including iTouch and MoBank.

Customer Assistance and Support

For customers who have yet to complete this essential update or require any form of guidance, the bank’s dedicated support channels are available:

• Customer Care Center: Contact the bank’s helpline at 1660-01-77771 or 01-5970101.
• Branch Network: Visit any nearest NIC Asia Bank branch for in-person support.

Updating your email address is a necessary step to secure your funds, maintain access to digital features, and stay in compliance with the rapidly evolving standards of the financial sector. NIC Asia Bank’s commitment to providing a seamless and secure digital experience depends on the accuracy of this critical contact detail.

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