Forward-looking Global Organizations are using BPO in Nepal as a Business Strategy to meet critical business Challenges effectively. BPO, among the outsourcing strategies, is one of the divisive work strategies which involves business related tasks and their simplification through outsourcing the day-to-day simple activities or functions to third-party outsourcing company and valuing the special tasks of greater importance in the company. Talking about business companies some tasks like general accounting calculations, ledger works, data entries, etc. can be time consuming and tedious to the company which they feel they should share with the third party outsourcing company and themselves call for the subroutine of their major concerned task ultimately heading to the company’s success through better execution.
Globally, BPO has been one of the most concerned subjects undertaken in the business sector. Through some recent trends and news, we can see the promotion of BPO and IT companies in India and Bangladesh on a governmental level. China holds a bigger share of the global outsourcing industry and has been the central execution point in the sector.
Talking in the context of Nepal BPO can be a driver towards solving the prevailing problems of unemployment, lagging economy and technological laggings in developmental as well as day to day life. So, the opportunities that we see in and through BPO in Nepal are:
The solution to the chronic unemployment problem:
Nepal suffers from a major problem of joblessness creating every year a huge mass of frustrated youths. They seek opportunities for their career stability but are not assured in Nepal and they tend to eye their career in foreign lands. So, BPO can be a key solution where they can be engaged and provide some of the assurance of their employment opportunities.
Company’s execution and efficiency to the next level:
A company engaging most of their time in their non-prime task tend to go on a constant progression of their success and gain whereas outsourcing companies have shown a linear rise in their economic gain and their work execution efficiency.
Through BPO workers, as well as the companies, get global recognition as well as a globally competitive market in any field of their work which introduces them with new technology and better working systems ultimately the company’s success.
Improved governmental and administrative sectors:
If somehow governmental and administrative sectors can be linked to BPO strategy, problems of corruption and administrative inertness can be solved and ultimately appeal for the good governance and development.
Besides these opportunities, there are some threats and challenges of BPO in Nepal like less confidence in security, discontinuity in resources, etc.
Frequently disrupted working environment:
BPO companies in Nepal have the tough situation as they have to tackle problems like power failure in the work site, a poor connection of internet not sufficient to match up the actual requirements for online working in BPOs. Since BPOs need to function in an undisrupted environment all the way throughout the week these factors contribute as major challenges of BPO in Nepal.
Less confidence towards permanent employability:
Every individual seeks a permanent and stable job for his/her career as far as their future is concerned. So, the workforce involved in BPO shows less confidence in the assurance of their future employment status. Outsourcing companies haven’t been able to control the congestion of graduates, their unemployment and the outsourcing workforce.
Groups against outsourcing:
There can be two groups that may stand against outsourcing. A group mentioning the ignorance of domestic and national work by outsourcing company focusing on the accomplishment of third-party tasks that may lead to slowness in the national duty and administrative executions. On the other hand, some group may stand against the outsourcing company telling that available works have been directed to the third party not providing the opportunity to the available human resources.
Lack of required talents:
Outsourcing company may suffer from the lack of skillful and talented human resources required to cope up with the modern system of working and have to suffer a considerable loss. For instances, if there are people who are inexperienced in platforms to perform online tasks and transactions then BPO is not possible in that site like some of the rural areas of Nepal.
Unsatisfied outsourcing workforce:
People find the outsourcing job as not so skill developing and monotonous since it involves insignificant and tedious tasks and hence they tend to avoid working in the sectors.
High expectations form the costumes:
if the company can’t meet the requirements as expected by the costumes, costumes show less interest in the company and hence company losing the fame and costumer’s support. For more details Download the Presentation File: BPO Opportunities and Challenges in Nepal