Citizen Life Insurance Upgrades Core Software Platform To iSolution Version Next
3rd August 2026, Kathmandu
Citizen Life Insurance Company Limited has announced the successful completion of a major upgrade to its Life Insurance Management System (LIMS), marking a significant milestone in its ongoing digital transformation journey.
Citizen Life Upgrades Core Software
Following the successful migration to the advanced iSolution Version Next platform, the company confirmed that all insurance operations have officially resumed normal functioning across its service network.
System Migration Completed On Schedule
According to the official service notice published by Citizen Life Insurance, the software migration and core database transition were completed successfully without technical complications.
All insurance-related digital services and customer transaction capabilities resumed from 8:00 AM on Monday, Shrawan 18, 2083 in the Nepali calendar.
The planned migration required a brief temporary service interruption, after which all core systems were brought back online with full operational functionality.
Aiming For Enhanced Efficiency And Service Delivery
The primary objective of the system upgrade is to make life insurance services simpler, faster, and more efficient for policyholders across Nepal.
The implementation of iSolution Version Next provides higher transaction processing speeds, modern data security protocols, and upgraded administrative workflows for the insurance company.
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By upgrading its core software infrastructure, Citizen Life Insurance aims to elevate the overall quality of customer experience while strengthening operational capabilities across its branch and agency networks.
Gratitude Extended To Stakeholders
Citizen Life Insurance expressed its sincere gratitude to all policyholders, insurance agents, regulatory authorities, staff members, and commercial partners for their patience and cooperation during the scheduled maintenance period.
The management emphasized that the cooperation and trust shown by stakeholders were instrumental in achieving a seamless transition to the upgraded platform.
The successful rollout of this technological initiative underscores the dedication of the company to implementing digital innovations that enhance customer-centric insurance solutions across Nepal.
Uninterrupted Access To Life Insurance Services
With the LIMS platform migration fully finalized, policyholders, corporate clients, and agency representatives can now access all online features and counter services without interruption.
Clients can continue issuing new policies, paying insurance premiums, checking policy details, submitting claims, and managing account profiles through the upgraded Citizen Life Insurance portal and branch network.
For More: Citizen Life Upgrades Core Software
