9th Feb 2021, Kathmandu
The citizen app, recently launched as a trial by the government, has attracted a lot of users.
However, several people complained that they were unable to open an account. Since the documents were not found because the details of citizenship had been made mandatory in the app.
The Ministry of Home Affairs has announced the creation of an online system to resolve people’s grievances. The technological plans for the device have now been completed, according to the Ministry of Home Affairs.
The system, which is currently being tested, will be made public within a few weeks, said Khumakant Acharya, Head of the IT Department.
According to the new system. If the details are not found or matched when opening an account in the Citizen app. The user would see the possibility to request verification there.
You can fill in the necessary details after clicking on it. First, take a picture from both sides of your citizenship and request for correction. This latest complaint service platform of the Ministry of Home Affairs will be reached by such a request sent from the citizen app.
All 77 of the country’s district administration offices will have access to it. The operator of the district administration office concerned shall verify and match the complaint with the record.
According to him, the operator would be assigned to access the system along with training. Acharya said that within a few weeks after the completion of the administrative and testing work. The facility to correct the citizenship information would be available.
Details of citizenship can be corrected both online and in other ways. You can go to the administration office for this by email, phone number, or directly, said the ministry.
