Everest Bank Triggers System Upgrade with Scheduled Card Switch Migration

21st May 2026, Kathmandu

The digital banking sector in Nepal is undergoing constant technical transformations as commercial financial institutions look to modernize their internal infrastructure and enhance transactional safety. In a major move aimed at improving system infrastructure and long term processing efficiency, Everest Bank Limited has officially announced an urgent card switch migration process.

Everest Bank card migration

This crucial network overhaul will require a temporary suspension of various electronic payment channels, prompting the commercial lender to issue a detailed operational notice so that retail clients and corporate partners can plan their financial transactions accordingly.

Comprehensive Card Processing Network Overhaul Disrupted Digital Access

The technical migration involves moving core electronic payment channels to a more robust and resilient digital switch environment. While this upgrade is designed to improve future transaction speed and reduce payment failure rates, it requires a complete temporary shutdown of the existing card infrastructure. During this internal system upgrade, all electronic card related services, digital processing networks, and automated teller interfaces will become completely non-operational across the entire national banking system, preventing users from conducting card based transactions.

Two Distinct Downtime Phases Manage Varied Payment Channels

To minimize the overall impact on daily commercial activities, the engineering teams at the bank have divided the system downtime into two distinct operational phases based on the specific card categories being upgraded. The first phase targets the credit and prepaid card infrastructure, which requires a significantly longer maintenance window due to the complexity of data migration. All credit and prepaid card related services will be fully offline starting from six o clock in the morning on Sunday, the seventeenth of Jestha, and will remain unavailable until eleven forty five in the evening on Monday, the eighteenth of Jestha.

Advertisement

ATM and POS Terminal Systems Face Short Offline Maintenance Windows

Conversely, the second phase of the digital migration focuses entirely on high volume retail payment channels, including standard debit cards, automated teller machines, and point of sale terminals located at merchant outlets nationwide. The temporary suspension of these everyday retail transaction services is scheduled to commence at six o clock in the morning on Sunday, the seventeenth of Jestha, and is expected to conclude by ten o clock on the evening of the same day. This shorter downtime window ensures that regular consumers can regain access to cash withdrawals and merchant payments within a single day.

Centralized Dedicated Support Networks Ready for Client Assistance

Recognizing the immediate inconvenience this temporary network shutdown will cause to its vast consumer base, Everest Bank Limited has expressed sincere apologies and mobilized its entire customer relationship infrastructure. The management has established multiple communication lines to assist clients who might face urgent financial challenges or require emergency manual transaction support during the offline maintenance period. Account holders are encouraged to visit their nearest physical branch office or get in touch with the centralized customer service center by dialing the dedicated landline number.

Round the Clock Hotlines Ensure Continuous Customer Care Services

For clients requiring instant support outside of standard business hours, the commercial bank has kept its twenty four hour customer care helpdesk fully staffed and operational throughout the system migration period. Customers can reach out to the technical support teams using the national toll free number or connect via alternative mobile support lines. Additionally, dedicated digital communication channels have been set up via the official corporate email address, allowing users to report transaction issues or receive real time updates regarding the gradual restoration of card processing services.

Strategic Digital Infrastructure Upgrades Secure Future Transaction Integrity

Ultimately, the execution of this complex card switch migration reflects a proactive determination within Everest Bank Limited to keep pace with global technological advancements. By moving its processing systems to a more advanced digital framework, the financial institution successfully enhances its defense mechanisms against electronic fraud while ensuring higher uptime reliability for future transactions. This significant technical upgrade highlights the ongoing commitment of the bank to build a secure, world class digital ecosystem that can smoothly handle the rapidly growing volume of electronic payments in Nepal.

For More: Everest Bank card migration