These maybe the reasons why
Fiber Breakage /Power Loss
Your FTTH Check outside might have been stretched or damaged.
We pre-inform you regarding this which takes place 2-3 times a year.
Sometimes our international provider’s links might be down or slow. This usually takes a few hours to rectify check your customer portal for this notice.
Your Wi-Fi router may have some connectivity issues or bugs. Try restarting the router. In some cases your sessions might hang so restart the ONU device as well.
During these cases due to excessive number of incoming calls, our phone lines are usually busy and so you do have the option to leave a number for callback or kindly email at firstname.lastname@example.org and we shall assist you accordingly.
We do regret these issues we face and try to resolve them as soon as possible. Kindly do let us know how we can help to serve you better told Via Net Family.