These may be the reasons why

Fiber Breakage /Power Loss

Your FTTH Check outside might have been stretched or damaged.

Server Maintenance

We pre-inform you regarding this which takes place 2-3 times a year.

International Incident

Sometimes our international provider’s links might be down or slow. This usually takes a few hours to rectify check your customer portal for this notice.

Wi-Fi Issues

Your Wi-Fi router may have some connectivity issues or bugs. Try restarting the router. In some cases, your sessions might hang so reboot the ONU device as well.

During these cases due to an excessive number of incoming calls, our phone lines are usually busy, and so you do have the option to leave a name for a callback or kindly email at customercare@vianet.com.np, and we shall assist you accordingly.

We do regret these issues we face and try to resolve them as soon as possible. Kindly do let us know how we can help to serve you better told Via Net Family.

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Mina Aryal is a Nepali tech journalist and media expert. She is currently the chief editor of ICT Frame, a leading online tech media outlet in Nepal that covers topics such as technology, business, and entrepreneurship. Aryal has been involved in the field of tech journalism for over a decade and has covered various topics such as internet governance, cybersecurity, e-commerce, and startup ecosystems. She has also been involved in organizing and promoting tech events in Nepal to bring together tech enthusiasts, entrepreneurs, and investors to discuss and collaborate on various topics related to the tech industry. Aryal is considered one of the most influential tech journalists in Nepal and has been recognized for her contributions to the field.