20th April 2021, Kathmandu
NIC Asia Bank has launched a new feature to ease their customer’s life.
Customers of NIC Asia Bank can now communicate with the bank through the mobile banking app. For customer-friendly support, the bank has introduced ‘Customer Care’ in the mobile banking app.
The bank introduced this service with the aim of resolving its customers’ concerns and issues as soon as possible.
In line with its long-term strategy of being a “Digital First Bank,” the bank believes that this new service, which has been added to make its services and facilities more digitally friendly. This would also aid in the promotion of digital banking.
Users of the bank’s mobile banking app can now see a ‘Customer Care’ icon in the app, according to the bank. And it provides access to a variety of services.
Services such as Chatbot, direct contact with the bank representative, Complaint ticket, Video tutorial, and many more.
