Nepal Telecom Automates Operations with In-House Software Systems
26th June 2026, Kathmandu
In a major push toward modernization, Nepal Telecom (NT) is rapidly transforming into a digital, customer-centric service provider by prioritizing the development and implementation of in-house software systems.
Nepal Telecom Automates Operations
By utilizing its own internal human resources and technical expertise, the state-owned telecom giant aims to make its operations more efficient, transparent, accountable, and automated.
According to the company, these digital initiatives are specifically designed to boost operational efficiency, improve service delivery, ensure transparency in decision-making, and promote good governance from the central headquarters down to regional directorates and sub-offices.
Revolutionizing Public Procurement & Shift Management
As part of its institutional reform, Nepal Telecom has developed and launched an internal Procurement Management System (PMS).
Tailored to align with Nepal’s public procurement guidelines, the PMS digitizes every stage of public purchasing, contract management, and post-agreement monitoring. By eliminating procedural delays and standardizing documentation, the system significantly enhances corporate governance.
In addition, the newly implemented Duty Chart Management System has streamlined maintenance operations across the country. The software provides real-time tracking of shift duties, workforce availability, and employee performance, allowing management to quickly access contact numbers and coordinate emergency technical support.
To optimize corporate communication, NT has also rolled out a Meeting Management System. The tool automates agendas, attendee tracking, and minutes formatting while sending automated SMS and email reminders. The company confirmed that it is currently working to integrate secure online meeting and video conferencing capabilities directly into this system.
Maximizing Open-Source Tools and Automation
Nepal Telecom has a long-standing history of relying on custom-built applications to handle critical subscriber tasks, including:
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Configuring Customer Premises Equipment (CPE) for FTTH (Fiber-to-the-Home) networks
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Collecting customer demands and managing service complaints
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Enabling students to check SEE and 2 exam results
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Facilitating online recharges and fixing damaged recharge card PINs
For infrastructure oversight, NT’s International Network Operations Center (iNOC) uses powerful open-source tools like Zabbix and NetBox to monitor the national network 24/7. Other open-source monitoring platforms like Cacti, Nagios, and Smokeping track transmission networks, while custom departmental software automates core, RAN (Radio Access Network), and transmission reporting.
Furthermore, a dedicated Site Management Portal monitors tower statuses, demand sites, and “On Air” statistics, linking seamlessly with the Nepal Government’s Hello Sarkar grievance platform for rapid complaint resolution. Moving forward, the company plans to introduce integrated dashboards for Human Resources, Finance, and Business Operations.
Upcoming Milestones: Unified Ticketing and Paperless Workflows
Looking ahead, Nepal Telecom is actively developing a Unified Ticketing System designed to centralize the management of all network and IT equipment. The platform will integrate equipment fault tracking with consumer grievance systems, giving users real-time visibility into complaint statuses and faster resolution turnarounds.
To transition into a completely paperless workspace, the development of an automated Workflow Management System is also underway. This system will digitize administrative files, automate technical approval processes, and offer real-time tracking of corporate decisions to solidify institutional accountability.
Through these continuous software updates and internal innovations, Nepal Telecom is building a robust foundation to secure its position as Nepal’s leading modern digital service provider.
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