17th Feb 2021, Kathmandu

Nepal Telecom has launched the NT ChatBot service so that information on its services and methods of providing services can be obtained automatically from the company’s website through a chat.

A small NT Chatbot screen will automatically appear on the start page when you open the company’s website. Need Help there? Welcome to NT Chatbot (Need Help? Welcome to NT Chatbot).

Information on the company’s 4G, FTTH, GSM prepaid, GSM postpaid, landline, NT app, online recharge, deals, packages, etc. can be accessed, telecom said.

In order to obtain information on the various services offered by the company, one can choose the options available and choose the Nepali/English language and write questions.

If the complaint or grievance cannot be addressed automatically through a chatbot. The grievance will be managed after a study by the department/agent of the company concerned.

The NT ChatBot service automatically provides information on the basis of the details on the website.

Minister for Communications and Information Technology Parbat Gurung had launched the NT chatbot service on the occasion of the 17th anniversary of the company on Magh 22.


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