19 Janaury 2021, Kathmandu
Ncell Axiata Limited in line with its digital transformation journey has launched a chatbot service ‘MAYA’ for its customers. Dynamic chatbot service is the conversational platform wherein customers can get end-to-end self-service for their requests and queries regarding any products and services of Ncell.
Ncell launches Chatbot Service ‘MAYA’
Digital chatbot service for customers
24*7 service in Ncell’s Website, Facebook Page, WhatsApp, and Viber
Multiple services from a single touchpoint digitally
The chatbot service named ‘MAYA’ has been launched as a part of the company’s ongoing campaign #FastForwardLife that aims to encourage everyone to reimagine the future and fast forward their life with the power of digital. This service is available in the official handle of Ncell on Facebook Messenger, Viber, WhatsApp, and Ncell’s website where customers can get self-service for any queries.
The new chatbot service is available from Sunday (January 17). Through this service, customers can buy voice and data packs, recharge from Visa/Master Card, ask any questions regarding Ncell products and services, register complaints, if any, check their balances, remaining resources, and get to know about the latest offers among others.
Ncell is always looking for new solutions to provide a better customer experience and the company believes that this new digital service will be able to help the customers a lot, especially those who want to get support on-the-go. The service has been launched, aiming to provide the best customer service by the use of digital tools and technology.
Ncell has always been committed to enhancing customer experience and as a part of it, the company has been addressing queries and issues of customers raised on social media platforms.
In line with the ongoing campaign #FastForwardLife, Ncell will continue to bring more innovative products and services to address the varied needs of customers.