NRB Issued a Major Financial Security Reminder, urges digital banking users to update their mobile numbers and email addresses
2nd June 2026, Kathmandu
Nepal Rastra Bank has urged banking and digital payment users to immediately notify their financial service providers whenever they change their mobile number or email address.
NRB Financial Security Reminder
The central bank issued the advisory as part of its ongoing financial literacy and consumer protection campaign aimed at strengthening the security of digital financial services in Nepal.
With mobile banking, internet banking, and digital wallets becoming increasingly popular, maintaining updated contact information has become essential for protecting personal and financial data. The central bank warns that failing to update mobile numbers or email addresses can expose customers to unauthorized access and potential financial fraud.
Why Updating Mobile Numbers Is Important
Most modern banking and digital payment services are linked directly to a customers registered mobile number or email address.
These contact details are used to send transaction alerts, one-time passwords, login verification codes, and security notifications. They are also vital for account updates and digital wallet confirmations.
According to Nepal Rastra Bank, these communication channels contain sensitive financial information. If customers fail to update their records after changing a mobile number or email address, important account information could fall into the wrong hands.
Risks of Not Informing Financial Service Providers
The central bank has highlighted several risks shards associated with outdated contact information in the digital banking ecosystem.
Unauthorized Access to Financial Accounts
When a mobile number is changed and the financial institution is not informed, account-related messages may continue to be sent to the old number. If that number is reassigned to another user, sensitive information may become accessible to unauthorized individuals.
Increased Fraud and Security Threats
Cybercriminals often target weaknesses in account security. An outdated mobile number can make it easier for fraudsters to exploit account verification systems and gain access to confidential information.
Missed Security Alerts
Banks and payment service providers regularly send alerts regarding suspicious activities, login attempts, and account changes. Customers who have not updated their contact information may miss these critical notifications.
Difficulty Accessing Banking Services
Many banking platforms require OTP verification before transactions can be completed. If the registered mobile number is no longer active, customers may face difficulties accessing their accounts or completing transactions.
Situations That Require Immediate Notification
The central bank recommends informing banks, financial institutions, and payment service providers as soon as possible in specific situations.
Advertisement
You must take action if your mobile number has changed, your mobile phone has been lost, or your mobile device has been stolen. Prompt reporting is also required if your email address has changed, your SIM card has been replaced, or access to the registered number has been lost entirely.
Prompt reporting helps financial institutions update records and prevent unauthorized access to customer accounts.
Use Only Your Own SIM Card and Official Applications
As part of its financial awareness campaign, Nepal Rastra Bank has also advised customers to use only SIM cards registered in their own name. This rule applies equally to using official banking applications, authorized digital wallet platforms, and verified financial service applications.
Using unofficial apps or SIM cards registered under another persons name may increase security risks and complicate account verification processes. Customers should always verify that mobile applications are downloaded from official sources and belong to legitimate financial institutions.
Digital Banking Security Is More Important Than Ever
Nepals financial sector has witnessed rapid growth in digital banking and online payment services in recent years. Mobile banking apps, internet banking platforms, and digital wallets have made financial transactions faster and more convenient.
However, greater convenience also brings increased responsibility. Customers must actively protect their personal information and maintain updated account records to reduce the risk of cyber threats and financial fraud.
Financial experts recommend regularly reviewing registered contact information, monitoring account activity, and immediately reporting suspicious transactions or security concerns to your respective bank.
Complaint and Customer Support Services
To strengthen consumer protection, Nepal Rastra Bank provides an online grievance management system where customers can submit complaints related to banking and financial services.
The central bank continues to promote financial literacy and customer awareness through regular public information campaigns aimed at helping consumers make informed and secure financial decisions.
Conclusion
The latest advisory from Nepal Rastra Bank serves as an important reminder for all users of mobile banking, internet banking, and digital wallet services. Keeping your registered mobile number and email address updated is a simple but crucial step in protecting your financial information.
Whether your phone is lost, stolen, or your contact details have changed, informing your bank or payment service provider promptly can help prevent unauthorized access, safeguard sensitive information, and ensure uninterrupted access to financial services. As digital banking continues to expand in Nepal, maintaining updated contact information remains one of the most effective ways to enhance financial security.
For More: NRB Financial Security Reminder
