Government Service at your finger tips

3rd May 2021, Kathmandu

No Need To Carry Documents To Get Government Services, Just Scan The QR Code From The Citizen App.

QR stands for “Quick Response. Although the QR codes look simple,  QR codes are capable of storing lots of data. But no matter how much they contain, when scanned, the QR code should allow the user to access information instantly – hence why it’s called a Quick Response code. QR codes are used from restaurants to hospitality to government and safety information, QR codes have empowered anyone with a smartphone to easily access information and content. QR codes have also become a way for companies to tell brand stories, from packaging delivering provenance and sustainability stories to luxury fashion telling designer, artists, and makers stories.

As QR technology has become popular in Nepal recently, the QR code facility has also become available in the citizen app. The full version of the citizen app was made public on the occasion of National Communication and Information Technology Day on Sunday and the QR facility has also been added.

Whether it is a government office or a bank or financial institution, a public service delivery body, or an educational institution, verifying the identity of a citizen has always been a hassle. On the other hand, the hassle of carrying a photocopy of citizenship, related documents, and passport size photos to get any service is the same.

In addition, there is the risk of personal details being misused or stolen. Now the citizen app is going to solve this kind of problem.

Citizenship, passport, voter identity card, educational certificate, PAN number of every citizen are linked in the citizen app. The identity of the citizen will be established and verified on the basis of those details.

For this, the QR code is placed on the top right side of the app. The government claims that the QR code service is a new use in the world.

Now you don’t have to carry personal details and documents when you go for any government service. That will now be ended by the QR in the Citizen app.

For example, a bank account can be opened by scanning a QR from a citizen app. Lokeswa form can be filled easily. You don’t even have to fill out a separate form to get a SIM card. This facility can be used in e-commerce, plane ticket, hotel booking, and other places where the identity of the citizen should be revealed.

This will save the time of the citizens, will save the expenses, the concerned bodies will not have to stand in the way and there will be no risk of fraud.

In order to verify the identity of a citizen, the basic details of a person are classified into 5 parts in the app.

The profile contains the person’s name, address, date of birth, gender, mobile number, email address, and photo. Similarly, information such as citizenship, passport, permanent account number-PAN, the educational certificate is also kept separate.

Offices that serve citizens are listed as clients in the Citizens app. The citizen app only gives access to the necessary information of the citizen. It has been stated that the service provider body will not be allowed to take a copy of the personal details while verifying the citizen identity through the citizen app.

While scanning the QR to verify the identity, the citizen app shows the information about the personal information that the concerned body is trying to access. It is up to the concerned citizen to decide whether to grant such access or not.

 QR codes are essential for consumer awareness around safety and security. This app will help gain their trust and confidence to be comfortable with using QR code payments and not worrying about their personal details being compromised to non-formal institutions.”This feature on the app will be really appreciated by the citizen as it is burden-free, saves time, provide security and maintain privacy.


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