12th October 2022, Kathmandu
Until some time ago, to open a bank account and update KYC in Nepal, one had to go to the bank and fill out a long form.
Although there is a facility to open an account online abroad, there was no such facility in Nepal. This was a problem. But Bitscraft recognized this problem and developed a system to solve it.
The name of that system is ‘Mikha’. Mikha means eye in the Newari language. Inspired by that, its name has been changed to Mikha.
Bitscraft is an IT company, which has been providing services such as software development, website development, mobile app development, data analysis, business automation, IoT, robotics, etc.
Niraj Shah, the co-founder of Bitscraft, said that the idea of Mikha came before the Corona epidemic, but the Corona epidemic gave it more strength.
Mikha is a video communication platform. At the initial stage, they planned to start with the facility of updating the bank’s KYC and opening accounts through video, but they are planning to take Mikha to other areas. We have initially targeted the bank itself. Now we will go to other areas such as health and education,” he says happily.
Video KYC service is popular abroad but it was new in Nepal. This technology was new in Nepal. In the initial stage, there was fear about whether people would adopt the new technology or not, but contrary to their expectations, people started using Mikha with pleasure.
Among those who use Mikha the most are Nepalese living abroad. It is believed that the company is popular because of the ‘flexibility’ of the software. The company plans to add new features to Mikha. One of the best aspects of Mikha is that it can be customized and used according to your needs and convenience. Mainly it can be integrated with the bank’s system.
Shah says that Mikha can be used in all the work where the bank and the customer have to be “face to face”. Initially, Lakshmi Bank started using Mikha. After that, Jyoti Bikas Bank and Global IME Bank are also using Mikha.
According to him, customer data does not go out from Mikha and it is also safe Streaming is in the cloud. All the recordings are stored on the bank’s server,” Niraj said. “Video communication from Mikha is done securely. No one can intercept it in the middle.
Mikha also has an AI system for customer facial recognition. Geo-location tracking is also available. If an organization says that it does cloud streaming itself, then that facility is also available in Mikha. They say that it is easier to identify customers online than physically. Everyone has given positive feedback to Mikha so far. Mikha is probably the first video communication platform of Nepal made in Nepal.
Mikha has achieved some success in Nepal. With success in Nepal, Mikha is now preparing to enter abroad.
He said that Mikha will be used outside Nepal this year. He further said, ‘wherever ‘face to face video communication is required, we are working so that Mikha can be used.’
Shah also confronts that people do not trust Nepali products at all. It is customary to wrinkle their nose as soon as Nepali products are mentioned. Mikha has succeeded in overcoming that challenge. His experience is that winning trust is the biggest challenge.
He said that 24-hour support will be provided according to the needs of the customers.
Mikha also received the Product ICT Award product in 2021. According to him, ICT Award has played a very big role in the promotion of Mikha.
