Interview with Krishna Pandey, CEO of Dursikshya Education: Revolutionizing Education with Global Accreditation and Industry-Relevant Training in Nepal.
Interviewer: Krishna, thank you for joining us today. To start, could you tell us why Dursikshya Education was launched and what inspired its unique approach?
Krishna Pandey: Absolutely! Dursikshya Education was born out of a desire to bridge the educational gap in Nepal by providing world-class education that’s both cost-effective and accessible. Our goal is to give Nepalese students the opportunity to gain international certification and hands-on experience right here at home. By offering globally recognized courses and collaborating with experts across various fields, we ensure our students are not only learning but also becoming industry-ready.
Interviewer: That sounds inspiring! Dursikshya recently launched its global accreditation program in Nepal. Could you tell us more about this initiative?
Krishna Pandey: Our global accreditation program is something we’re very proud of. It allows students in Nepal to achieve certifications that are recognized worldwide, making it easier for them to gain recognition and opportunities in the global corporate world. This initiative provides an edge to our students, helping them stand out in the competitive job market, not only locally but internationally.
Interviewer: I understand Dursikshya is focused on project-based learning. How does this approach prepare students for real-world applications?
Krishna Pandey: Project-based learning is at the core of our philosophy. Traditional learning is often limited to theory, but we believe in a more hands-on approach. By working on real projects and collaborating with industry experts, students gain practical experience, which builds their confidence and enhances their critical thinking abilities. This prepares them to tackle real-world problems and seamlessly transition into their chosen industries.
Interviewer: How does Dursikshya’s collaboration with industry organizations help in keeping the curriculum relevant?
Krishna Pandey: Collaboration with industry leaders allows us to constantly update our curriculum to reflect current trends and requirements. We engage with these organizations to gather insights and ensure our content is aligned with industry standards. Plus, these partnerships enable us to offer internship opportunities, which provide students with invaluable hands-on experience.
Interviewer: Networking is an essential part of career growth. How does Dursikshya support students in growing their professional networks?
Krishna Pandey: Building a network is crucial in today’s world, and Dursikshya emphasizes this by connecting our students with a vast network of over 2,000 professionals and industry experts. We also encourage students to interact with our experienced personal tutors and engage in events like project competitions, where they meet like-minded individuals and potential mentors.
Interviewer: Could you tell us about Dursikshya’s commitment to gathering feedback and adapting to meet the needs of students?
Krishna Pandey: Feedback is an integral part of our growth strategy. We routinely gather input from both students and instructors, which allows us to refine our offerings continually. Our aim is to create an environment where students feel supported, heard, and provided with the best possible resources. By listening to their needs, we can make targeted improvements, enhancing the overall educational experience.
Interviewer: Dursikshya also emphasizes soft skills alongside technical expertise. Why is this balance important?
Krishna Pandey: In any field, technical skills are essential, but soft skills – like communication, teamwork, and problem-solving – set individuals apart. Employers today are looking for well-rounded candidates who can adapt and thrive in collaborative environments. By offering comprehensive soft skills training, we ensure our students are prepared to excel not only as experts but as effective team members and leaders.
Interviewer: Finally, what drives Dursikshya’s commitment to innovation?
Krishna Pandey: Innovation is at the heart of what we do. The educational landscape is constantly evolving, and we strive to stay ahead by exploring new technologies and teaching approaches. Our commitment is to provide cutting-edge solutions, ensuring that our students have access to the latest tools and resources, which gives them a competitive edge in their careers.
Interviewer: Thank you, Krishna, for sharing Dursikshya’s vision and approach with us today. It’s inspiring to see an institution so dedicated to making a meaningful impact in Nepal’s education sector.
Krishna Pandey: Thank you! We’re excited about the journey ahead and look forward to empowering more students and professionals in Nepal and beyond.
In conversation with the lead organizer of Ku Hackfest 2021
For the first time in Nepal, Kathmandu University Computer Club (KUCC) is organizing a 48-hour long Hackfest approved by MLH (Major League Hacking), starting from February 19 to February 21 which allows more than 300 students, National and International, to compete with each other in a virtual environment. This thrilling event provides an astounding opportunity and a grand platform for tech enthusiasts to quench their thirst for challenge and knowledge. To understand more about it we requested an interview with the Lead Organizer, Sagar Uprety, and here’s what it’s all about.
How are you preparing for this upcoming Hackfest?
Every year KUCC used to organize IT meets with many different events, hackathon was one of the events among them. But this year being physically present for events is proven to be difficult because of the pandemic. So, around October, we decided to separate the hackathon, scale it up to the international competition and rebrand it the first-ever digital, MLH approved, Ku Hackfest. Everything from financial planning to selecting the dates as February 19-21 was accomplished. After getting approved by MLH in December, the registrations have been opened from December 28th to February 3rd.
How do you select the participants?
You can register for the Hackfest using Devfolio. Your application, your GitHub profile, and your resume will be reviewed and around 300 students are selected from the pool to participate. In order to participate, you must be 16+ and must be affiliated with an educational institution. Freshly graduated students can also apply within 12 months of their graduation.
What actually happens during this Hackfest?
Ku Hackfest 2021 is a virtual platform where a large number of students gather around in teams with creating a product that can be beneficial to society as their end goal. The product can be in any of the fields specified on the official website of the Ku Hackfest. It could be a simple web or mobile application or could be products specializing in data science, IoT, and/or AR/VR. The judging criteria for the Hackfest is a bit distinctive, rather than a polished product, this event focus on products that could be beneficial to society. So, instead of being dejected about not being able to compete with tech experts, you can look at this as a chance to make your own unique ideas shine. Apart from the main challenge, there are sponsor challenges to look out for. Every sponsor gives some specific criteria to meet for their own challenges, if not for the hackathon itself, you can still win the sponsor challenge. As for prizes, there are cash prizes, goodies, swags, certificates, API gifts, and a lot more. The exact prizes will be disclosed on January 10 and it is something to look forward to.
What would you say is the desired outcome of this Hackfest?
The objective of this Hackfest is not just to compete and win. Considering that this is a platform where both national and international students get together to collaborate and clash their innovative ideas, this can only be seen as an opportunity for each and every student present to express themselves and learn from others. Apart from the Hackfest itself, there are workshops and speaking panels from Nepal’s leading figure from the tech industry. Overall, this Hackathon can be quite beneficial for the participants who can take proper advantage of the resources provided to them.
Any messages you’d like to share with the participants?
As an encouragement for the participants, the lead organizer, Sagar Uprety says, “As this is the first digital MLH hackathon, we encourage everyone to participate. Don’t be discouraged thinking that you are not good enough or your CV is not good enough, we prioritize enthusiasm more than anything. So, come along and participate as this could be your cornerstone as you step into the tech industry. We are also very excited to help you and make this competition worthwhile”.
IOE, Pulchowk Campus is organizing the Hult Prize On-Campus event. So, we took an interview with the campus director, Mr. Jay Kishan Panjiyar to know what it’s all about.
Could you explain briefly about the Hult Prize at IOE, Pulchowk Campus?
Pulchowk Campus started Hult Prize in Nepal from the Tribhuvan University in 2016. With the growing On-Campus events in the country, then it branched from Hult Prize at TU from Hult prize at IOE. The Hult Prize at IOE has 13 colleges under it from where the students can take part.
With the Entrepreneur talk series and other events, what is the goal and impact Hult Prize at IOE is trying to create?
The team started the first level of the Entrepreneur talk series by the Hult Prize at IOE on Falgun in the campus premises. But because of the pandemic, it was on hold. But now with the event getting closer, it has started again. Being a startup based event, the participant and other people get the most out of the online events like this. The Hult Prize at IOE started the Online Entrepreneur Talk series to organize a well managed and consistent event to help aspiring entrepreneurs. The talk series runs on a framework built by the team to assist every aspect of building a startup.
How do you think this business/entrepreneurship event will help the engineering students?
The engineering field requires engineering Students to be innovative and come up with different projects throughout their student life. Out of all the projects done in one university or college, hardly very few come into existence in the real world. Events like the Hult Prize will help the students explore their entrepreneurial side. Most top companies in the world are technology-based companies so that the Hult Prize would be helpful to the tech-savvy engineering students.
With successful events in past years, do you think this year, will you be able to maintain the legacy amid the pandemic?
Yes, no doubts about maintaining the legacy, but it might be hard for the organizers from next year to keep up with us. As you might have known about the Entrepreneurship Talk Series, which will help the aspiring entrepreneurs whilst creating a buzz around the college. Organizing events with guests like Ali Zafar and Satish Gaire, it is hard to say the event won’t be successful. The guest’s Hult Prize at IOE can get now wouldn’t have possible if it wasn’t for the virtual events. Mr. Jay Kishan Panjiyar claims this to be the best On-Campus event ever.
Any message you would like to share?
Mr. Jay Kishan Panjiyar advises everyone to share their ideas rather than keeping it to themselves. Him being the participant of the Hult prize of last year says that he learned a lot from the event. And if it weren’t Hult prize, he wouldn’t have gone out there and shared the ideas; because of which he also has successfully launched a startup recently. So, always be free to share your ideas and welcome constructive criticisms and feedbacks with an open mind.
Kathmandu University is organizing the Hult Prize On-Campus event. So, we took an interview with the campus director, Ms. Pragati Karki, to know what it’s all about.
What are Hultprize and Hult Prize at KU?
Hult Prize, the “Nobel Prize for Students,” is a platform for youths to bring transformation with their ideas. The Journey of Hult Prize starts at the On-Campus Program like the Hult Prize at KU. After Regionals and Global Accelerator Program, the journey ends at the Finals at the UN headquarters. Every year they publish a challenge related to the burning world issue. Then, the participants have to come up with a business idea to solve the problem. The best idea from the best team gets to wins 1,000,000 USD at the main event at UN headquarters. Hult Prize at KU is the first step for students at the KU to grab their chance of winning 1,000,000 USD. The primary aim of the Hult Prize is transforming how young people envision their possibilities as the leader.
How is Hult Prize at KU trying to cope up with the Pandemic?
The Hult Prize team has been actively trying to build personal relations among people from different affiliated colleges. They have selected campus representatives from all the colleges to have a smooth flow of information. The team is trying to conduct the event virtually instead of a physical event. It will be easier for the participants to stay in the comfort of their home rather than traveling.
What are your strategies for making this event successful or impactful for students from all the affiliated colleges?
Having a team with visionary people is vital to keep that synergy for a successful event. Ms. Pragati Karki also feels that her team is a gem full of committed and proactive people. The team has been conducting info-sessions in all the colleges in their respective online classes to aware people of the Hult Prize and also to keep them engaged. Hult Prize is actively reaching out for partnerships to promote the event further. To flourish the ideas and come up with a better business plan, they have also been planning to conduct workshops for the participants.
What difference or impact does the Hult prize create on Kathmandu University?
Hult Prize at Kathmandu University is trying to create an opportunity for students to showcase their ideas and skills. The Hult Prize is a platform for innovative brains to turn their ideas into a successful business. Even if they don’t end up winning the 1 million dollars, they still get up to build their network, learn a lot, and connect with people from various cultures.
Any message you would like to share?
Even if you don’t have the idea or the team, still come to the info-sessions and orientations. An idea might hit your brain, or you might connect with other people and form your team. Hult Prize at KU is also actively connecting people with no teams so, join the events and register.
The registration for Hult Prize at KU is also open until the 15th of October,
*In case of team members not finalized, an individual shall register through the form attached below and inform about the remaining team members when finalized.
The On-Campus Program of the Hult Prize event is going to be held in the Nepal Commerce Campus. So, we took an interview with the campus director, Ms. Prakriti Pokharel to know what it’s all about.
What is the Hult Prize/Hult Prize at NCC?
Also known as the “Nobel Prize for Students” Hult Prize is an annual, year-long event that crowd-sources ideas from college students after challenging them to solve a pressing social issue in the world. In partnership with the United Nations and former President Bill Clinton, Hult Prize has been encouraging students from around the globe to come up with an innovative idea that meets the years’ theme to have a chance at bagging USD 1million to fund their startup.
Hult Prize at NCC is basically a quarter-final of the main event that takes place in the UN Headquarters, technically it’s called the On-Campus Program. On-Campus Program is the first step to getting into the main event of the Hult Prize, which happens in colleges and universities all around the world before you qualify for the regionals and then into the finals.
How is Hult Prize at NCC trying to create an impact on the students?
With the lack of ECA in the college, the Hult Prize at NCC aims to create a platform for students. Business Studies being a very practical subject, they miss out on the practical aspect without proper events to enhance their skills. So, the Hult Prize will be a place for students at NCC to come up with their innovative ideas and experience the practical side of turning an idea into a business plan. Through this event, the students will get to build a network with other students and even the judges.
What’s are your strategies to make the 1st event of the Hult Prize at NCC a hit?
The organizing committee of the Hult Prize has been formed with students from almost all faculties, which makes it easier to reach out to all 7 faculties. Hult Prize at NCC is also planning to organize orientations, workshops, and incubation programs for the students from the campus which will encourage more participants to join and also will make them more efficient in pitching ideas to the judges.
Can you explain about the theme for this Hult Prize 2020/21?
The theme for this year’s Hult Prize is “Food for Good- Transforming food into a vehicle for change”. The goal is to create jobs, stimulate economies, reimagine supply chains and improve outcomes for 10,000,000 people by 2030 while meeting the 1st, 2nd, 3rd, 8th, 9th, 10th, and 12th sustainable development goals.
Also, this year’s goal aims to unlock the potential and power of the most basic and fundamental resource required to fuel humanity with an attempt to eradicate the global food crisis.
Is the ongoing pandemic an obstacle to the Hult Prize at NCC?
Yes, obviously the pandemic has created an obstacle to us but looking at the brighter side, it also has created an opportunity. It has made the event easier for the organizers. Virtually organizing the event also makes it less taxing from the logistics point of view and also cost-effective, so the time that could have been invested in reaching out to the sponsors is no longer necessary.
Talking about the obstacles, organizing an event virtually could make the potential participant skeptical about the event. It also makes it harder to reach out to people unlike announcing it in all the classrooms.
We interviewed Shyam Sundar Shrestha, the VP of the Texas International Education Network. Here is what he had to say about the Education Network.
Q. How do you Introduce Texas Int’l Education Network?
A: Texas Int’l Education Network is an Academic Institution which was established in 2009 by the team of Academicians and Entrepreneurs with great vision, determination, commitment, and enthusiasm to provide education to create a complete human being.
Q. What programs has Texas Network offered?
A: Texas Network has offered education from Montessori Level to Master’s Degree Level. In fact, it has wings like Texas Montessori School and Texas Int’l S. School along with Science, Management, Humanities, and Law at +2 levels.
Similarly, it has Texas Int’l College along with MBS, BBM, BBS, BCA, BA, BSW, B.Sc. CSIT, and Texas College of Management & IT along with MBA, BBA, BIT, BCS (Cyber Security and Network Technology), BHM, MCS in the pipeline.
Q. What is the main Vision of Texas?
A: The main Vision of Texas is to create human resources who have peace at heart and progress at feet as well as who can contribute to the development and betterment of Society, Nation, and the world.
Q. Why should students select Texas?
A: Students should select Texas for Scientific, Modern, Practical, Quality, and Skillful Education which support students to lead a life with Dignity, Respect, and Prosperity.
Q. Does Texas offer scholarships?
A: Of course! Texas does offer scholarships for Brilliant, Underprivileged students, and students from Martyrs’ families. We also provide scholarships to Players and Artists. Few 100% scholarship under various scholarship programs for +2 program, Bachelor’s program, and also in master’s program.
Q. What about teachers and the results of Texas?
A: Since Texas Inception, it has built a strong team of highly experienced and dedicated teachers. So, it has always achieved excellent results for more than ten years. Moreover, the students of Texas have created successful careers in every area. We are really pleased with the victory that our students have achieved in their lives.
Q. What about the Accessibility of Texas?
A: As Texas is located at Mitrapark, Chabahil, it is linked with ring road. So, students can easily reach Texas from any corner of the Kathmandu Valley.
Q. What sorts of practical exposure have been offered by Texas?
A. Texas has offered practical exposure according to the subject for example internships at software companies for IT students, internships at hotels for hotel management students, different science labs and fieldwork for science students, and so on.
Q. Do you have any International Collaboration?
A: Yes, we indeed have a few International Collaborations. To mention a few names – Sarada University, Saloni University, Cisco Network Academy, EC-Council, Red Hat Academy, and Lincoln University College.
The unexpected COVID-19 has hit hard globally. It is no surprise that the education industry is one of the primary hits of this pandemic. The education system worldwide has been challenged and the situation is no different here in Nepal.
In such a challenging time, how did Aadim College in Chabahil, Chuchchepati manage to admit new intakes?
We were lucky to interview the optimistic personality of Aadim College’s principal, Mr. Shankar Pd Sharma.
What is the current status of Aadim College?
Aadim College is currently running online classes every day with innovative means. The students and teachers are practicing online learning’s mostly from Zoom and Microsoft’s Teams.
How difficult has the lockdown been for Aadim?
It has definitely been difficult for us. We cannot ask the students to pay a full fee at times like these. At the same time, we need to pay our staff that keeps the operation going. So there is a big financial challenge for us.
Not just that, many students are living in places where they cannot access the internet.
Also, none of us were ready for a complete digital shift. Most of our staff and students had problems at the beginning. So there were a lot of managerial challenges during the first phase of lockdown.
How do students study when there is no internet?
We are also taking this issue into consideration. We are accessing recorded/offline classes for students. Not just that, our students can learn from these videos anytime and can raise questions anytime during the day. We have a great team of teachers who are very proactive. This has helped us a lot to maintain consistency.
Are online classes more difficult compared to physical classes? How is the experience?
Surprisingly, online classes are more interactive and more effective. Sure, at first, it was difficult to adapt to a new platform. And that too, in a short time. We are getting better interactions with students now.
How are you taking new admissions? And how will new batches run?
We are taking new admissions under the guidance of the Nepal Government. We are examining academic certificates digitally and taking online interviews through Zoom calls and Microsoft Teams.
In fact, we are also taking digital entrance exams.
We are planning to start our academic sessions after Dashain & Tihar. If the Education Board of Nepal allows physical college attending, we will proceed accordingly. Otherwise, we will continue with our online-based classes.
Are social platforms helpful? How are you advertising the new admission?
I have to admit, social platforms like Facebook have helped us a lot to promote our messages to our students. Therefore, we keep our platforms updated.
Yes, we are doing advertisements mostly from our social media handles. We are doing a few Television and Radio promotions as well.
How do you see this situation and what will be your future plans?
Undoubtedly this a great challenge for the entire nation’s education system. We were not ready for a sudden shift. However, we take this as an opportunity as well, to adapt and change the learning ways here in Nepal.
We are also encouraging our teachers to create more video content. Even for subjects like Accounts and Mathematics, we are doing video content.
Pandemics like this can happen anytime. Staying tech-ready and giving priority to content is something I recommend every school and colleges out there.
Conclusion
The schooling and learning have been hit very hard but it is impressive to see how most schools are fighting back with e-learning! It is indeed high time for schools to adapt to digital learning platforms.
As recommended by Mr. Shankar Pd Sharma, schools and colleges should focus on their content game moving forward.
Onlinekaam is a youth founded tech startup based in Nepal that has been started with a prime focus to encourage digital employment amid and post-pandemic.
The platform is entirely based on the idea to offer work from home opportunities to freelancers, differently-abled people, and more. Not only OnlineKaam.com (URL) empower employment creation but it also focuses on employment distribution.
How OnlineKaam Started
The Founder and CEO of OnlineKaam Bikash Pokharel came up with a revolutionary idea back in 2018. This idea turned into a startup when a group of investors invested with seed capital to develop a website. Likewise, a physical support office has been set up at Kalimati, Kathmandu, Nepal.
Background of the Founder
Bikash Pokharel completed his formal education in computer science and has a keen interest in tech from a young age. He went on to work in tech companies, initially as a marketer but soon leveled up his skills in digital marketing.
Bikash also helped match the fund for the reconstruction of schools destroyed by the earthquake back in 2015-2017.
Bikash Pokharel receiving gratitude for his support towards Annapurna Ma.Vi. Khari, Dhading
As he was working as a freelancer and learning to code, he came up with an idea. Bikash started to explore the possibilities of an application that would connect businesses with talents from across the country.
This was a completely fresh idea in the Nepalese business market and he immediately purchased the domain OnlineKaam.com.
How it Works
This platform is for people who are unable to find the right job opportunities. Also, it supports freelancers who are not used to (or don’t prefer to) work a 9-5 job.
“Onlinekaam initially trains & onboards professionals, students, youth, disabled, and those who are financially suffering”, said Bikash. “The objective is to help them match with suitable remote job opportunities and pay them by transferring funds to their digital wallets/bank accounts directly.”
He added, “we also save the unnecessary usages of resources in the client’s end.”
Future Plans for OnlineKaam
The team is currently working remotely due to the lockdown in Kathmandu but their focus is to build a robust web application. The primary focus, for now, will be to build stakeholders according to Bikash.
“I believe in building stakeholders rather than competitors. We will be proceeding with a semi-automated system in our web application. In fact, our plan is to build a portfolio and train talents that can actually solve the client’s problems”, said Bikash in an interview with ICT Frame.
He added, “We are here to take remote working opportunities in Nepal to the international level. That is only possible if we can deliver top-notch solutions and not simply provide short-term unreliable services.”
“The platform will help businesses hire skilled manpower that is capable of providing the required solution. This will also cut down the hiring cost and resources for completing a contract-based or short-term job.
So, we will be focusing on making corporates and businesses aware of such viable alternatives as well. Finally, we will start securing clients and automate our web application for better results.”
The revenue of Nepal Telecom has decreased by more than NPR 2 Billion compared to last year.
In the previous fiscal year, the company’s revenue was a total of Rs 36.86 billion. Compared to this, it has declined by 6.2 percent this year.
Consequently, it has dropped to Rs 34.57 billion.
Reasons Behind this Massive Revenue Decline
We reached out to the Managing Director of Nepal Telecom, Dilli Ram Adhikari to get some answers.
“There was a huge decline in the voice service as a result of the strict nationwide lockdown”, says Adhikari. “Voice service make up around 60-70 percent of Nepal Telecom’s revenue and the massive impact on this service resulted in a decline in our overall revenue.”
The telco had also confirmed that the revenue from leased line services and GSM data was not able to make up for the shortfall in revenue from other services.
Furthermore, Dilli Ram Adhikari claims that the company had observed a significant improvement in the mobile data sector.
However, it couldn’t compensate for the loss due to the revenue decline in voice services.
Is lockdown responsible for this?
Adhikari also gave some insight into the revenue downfall for each month since the lockdown. He said that there was an 18-19% shrinkage in revenue in Chaitra, while it was 29% in Baisakh.
The situations were slightly better in Jestha. Meanwhile, in Asar, the revenue declined by only 5-6% compared to last year.
“The decline in our revenue was seen directly proportional to the amount of impact of lockdown on our nation’s economy”, says Adhikari.
Besides this, Telecom has stated that the decline in income is also due to discounts on various services at the request of the Nepal Telecommunications Authority (NTA) during the lockdown.
The company offered a 30 percent discount on mobile data rates during the lockdown. This alone resulted in about 230 million rupees shortfall.
“We are on our way to tackle our losses and we have seen a significant amount of improvement in our revenue generation in Shrawan”, says Adhikari.
Likewise, the expansion of FTTH and 4G services are going on which will help to cover more areas. According to Adhikari, Nepal Telecom is gaining an average of 10,000 customers each day which shows promising improvements in the revenue generation model.
Web application security is one major component in web application development that often gets overlooked.
Let’s get a better insight into the cybersecurity sector from the executive member at npCert (Information Security Response Team Nepal) and Manager at Cryptogen Nepal, Mr. Ashok Gurung.
How can hackers use news and posts related to the Corona Virus to breach user security?
Coronavirus has become a global pandemic, so, everyone is keeping a close eye on the updates about its effect across the world. People want themselves to stay updated through news portals searching news headlines of all over the world.
Well, hackers, on the other hand, are always for trending and breaking news. This time, the trending news headings of Corona Virus have become one of the secure methods for them to lure users and get them into a phishing attack. Also, hackers can build their malicious website to show the latest updates on Coronavirus with beautiful cosmetics on which people fall and lead themselves to become the victim.
“For instance, several organizations have made dashboards to keep track of COVID -19, but the hackers can misuse those dashboards to inject malware into computers or mobile phones. Some of the cases indicate that hackers are using this map to steal information of users, including user name, password, credit card number, and other information stored in a browser”.
Suppose you use mobile phones for checking office emails along with other apps. This mobile phone becomes one of the leveraging points to steal your credentials. In this case, hackers can slightly change the link and route the user’s data, which we become unaware of. For example, the original link, i.e., https://cybersolution.com, can be modified somewhat as https://cybers0lution.com, and after clicking it, the hackers can do many dangerous tasks in your device.
Why has Coronavirus and information related to it become a wide-spread lure used by cybercriminals?
As we know that the Cybersecurity firm Proofpoint first noticed a strange email being sent to a customer in February. The message was purposed to be from a mysterious doctor claiming to have details about a vaccine being covered up by the Chinese or UK Governments. The Firm said that the people who click on the attached document are taken to a spoof webpage designed to harvest login details. It says up to 200,000 of the email are being sent at a time. Hackers need many years of study to hack or breach data. They need a massive investment of money, time, and dedication to cut information of a company or a user.
But this pandemic situation has become a honeypot for hackers because, with a small effort, people are easily trapped. In this situation, due to increased hacker activity, phishing attempts have gone up by three times, and the work from home infrastructure is also not much secured and mature. As the virus spreads across the globe, people are searching online for the latest information and updates on how it might affect them, and what they can do to protect themselves and their families. Cybercriminals are quick to take advantage of these concerns for their gain in this situation. It has been over 4,000 coronavirus-related domains registered globally since January. Out of these websites, 3% were found to be malicious, and an additional 5% are suspicious. Coronavirus- related fields are 50% more likely to be malicious than other areas registered in the same period.
What are the most common internet platforms that are vulnerable in this matter?
Most of the common internet platforms that are most vulnerable in this time might be social media sites, news portals, Online Portals, online payment gateway applications, websites, etc. Such web applications can be exploited for below vulnerabilities:
SQL Injections
SQL injection is a type of web application security vulnerability in which an attacker attempts to use application code to access or corrupt database content. If successful, this allows the attacker to create, read, update, alter, or delete data stored in the back-end database. SQL injection is one of the most prevalent types of web application security vulnerabilities.
Cross-Site Scripting (XSS)
Cross-site scripting (XSS) targets an application’s users by injecting code, usually a client-side script such as JavaScript, into a web application’s output. The concept of XSS is to manipulate client-side scripts of a web application to execute in the manner desired by the attacker. XSS allows attackers to execute scripts in the victim’s browser, which can hijack user sessions, deface websites, or redirect the user to malicious sites.
Broken Authentication & Session Management
Broken authentication and session management encompasses several security issues, all of them having to do with maintaining the identity of a user. If authentication credentials and session identifiers are not protected at all times, an attacker can hijack an active session and assume the identity of a user.
Insecure Direct Object References
The insecure direct object reference is when a web application exposes a reference to an internal implementation object. Domestic implementation objects include files, database records, directories, and database keys. When a claim presents a reference to one of these objects in a URL, hackers can manipulate it to gain access to a user’s data.
Security Misconfiguration
Security misconfiguration encompasses several types of vulnerabilities, all centered on a lack of maintenance or a lack of attention to the web application configuration. A secure configuration must be defined and deployed for the application, frameworks, application server, web server, database server, and platform. Security misconfiguration gives hackers access to private data or features and can result in a complete system compromise.
Cross-Site Request Forgery (CSRF)
Cross-Site Request Forgery (CSRF) is a malicious attack where a user is tricked into performing an action he or she didn’t intend to do. A third-party website will send a request to a web application that a user is already authenticated against (e.g., their bank). The attacker can then access functionality via the victim’s already confirmed browser. Targets include web applications like social media, in-browser email clients, online banking, and web interfaces for network devices.
What are the hazards of opening malicious links or sites related to Coronavirus, how can it affect the users?
The hazards of opening any malicious sites or links specially built to delude with coronavirus information can be anything. The links can simply redirect you to other malicious sites or URL’s which might not be harmful but annoying. However, if the website itself is dangerous, then it can be built in such a way that some malware, adware, trojan, or any other infectious applications will be downloaded and installed automatically in the user’s end-device.
They can do many of the harmful things like acting as a bot and communicate with command and control (CNC) servers which can take control of the user’s device, install keyloggers which can record all the keys being typed in the keyboard which only hackers can see, mine cryptocurrency, imitate legitimate site, steal sensitive information, encrypt the files in the system, paralyze the whole system not to let it operate normally and many more.
What kind of precautions can users take to save themselves from falling victims to such hazards during this pandemic time?
Well, during this Coronavirus pandemic time, all we are doing is to look for the latest news and updates about it around the world via online news portals and different websites. Often, we browse new sites that are beautifully designed, the exciting headlines, and any URLs sent by people over email or social media instant messages. And, we become the prey of the malicious acts of the hackers.
So, during this time, we should only follow the legitimate and authentic news portals and websites for the updates, check the complete URL carefully before opening, shouldn’t go to any link/site mentioned in email or messages even if known people send it, shouldn’t download applications from unknown websites, keep the security options like firewall enabled in the device and also have a good endpoint protection software (anti-virus) installed, updated and working against viruses and malware every time.
On top of every measure to prevent yourself from being victims, you must have the awareness about the cybersecurity things. If you are aware then, even if any malware or virus enters into your device, you can quickly respond to it appropriately before it does any harm or exfiltrate your data. So, being aware and having knowledge about it is the primary thing one should have.
Banking is one of the most reputable jobs in every part of the world. But what does it take to be a banker? Is there a secret key to success?
Let’s get a better insight into the banking sector from the CEO of Sanima Bank, Mr. Bhuvan Dahal.
Q. Is it better to recruit internally or externally?
A: There are two entry-level recruitments in banks – junior assistant and management trainee. We recruit freshers for these positions externally. In the case of senior or experienced positions, we promote people internally to the extent practicable. It has both pluses and minuses.
Q. How do you manage risk in your personal life?
A: What’s certain about the future is that it is uncertain. So, risk and uncertainty are integral parts of life, be it personal or professional. I believe we have to measure the risks in life in order to move on by mitigating them.
We often use a phrase in banking which is ‘Take risks by choice, not by chance.’ Professionally speaking, we take risks based on assessment.
There are risks in every part of life and we can’t make its occurrence to zero. Therefore, I believe we need to measure the likely risks and take them at an acceptable level.
Q. What is the secret key to success in a banking career?
A: I believe I can only answer this question through my personal experience as every individual has their own path. For someone who started working at an early age of 18, I believe a person requires certain traits in order to succeed in life.
Firstly, it’s hardwork for sure. There should be no internal dispute regarding honesty and integrity of work. And, you have to be trustworthy because no matter how hard you may work, if your supervisor can’t trust you, you will have a lesser chance of getting promoted.
Another thing is perseverance. You have to be very patient!
Even if you work hard for something and give up too early, you can never succeed in life. In fact, ups and downs are parts of life. If a brief moment of success or failure influences your decisions drastically, then you won’t be able to maintain consistency. I believe communication also plays a vital role in determining success. If you have in-depth knowledge but you lack interpersonal skills to convey your knowledge, it will create hurdle in your path to success.
Likewise, It is also important to balance professional life and personal health & relationship. However, there is no straight forward formula for success.
Q. Does Nepotism and Favoritism exist in Job placement of the Banking sector?
A: In Nepal, not just in the banking sector, they exist everywhere as our society is in the morass of nepotism and favoritism. There are very few places where people believe in the system over getting in with the help of connections. Sanima is one of such few places.
Though we are extremely conscious to stay away from such vices and encourage a fair job placement for qualified people, there might still be some exceptions. However, I can say with confidence that if you are qualified and skilled, you are most welcome to apply to Sanima bank.
Personally, I don’t discriminate and favor a specific caste or race or gender or a relative as I believe all Nepalese are my relatives. we are all human beings and equal. Performance is the only differentiating factor. Thus, I have tried to implement a practice of zero nepotism since the beginning.
Q. What does it take to be a great commercial banker?
A: There’s no rocket science behind becoming a great commercial banker. It totally depends on your common sense and other qualities highlighted above in you that can take you ahead in life.
Besides that, you have to keep on acquiring knowledge and use common sense to take decisions. If you keep moving forward with good decisions, nothing can stop you. Thus, domain expertise is a must if you want to excel in anything that you pursue in life.
Q. What are your strengths and weaknesses?
A: (Laughs) Better this question is asked to others. Positive attitude. Fair and transparent working style.
Talking about my weaknesses, though I have a tight schedule, I try to make time for everyone. Often, it’s very tiring and not so feasible.
Another thing is that I am very blunt when it comes to giving my opinions which most people may not find comfortable. I speak politely but I never hesitate to tell the truth which most people don’t like.
Q. Bankers are willing to follow megamerger plans but want incentives. What are your thoughts on it?
A: I personally believe that mergers are good for Nepal looking at the massive number of financial institutions in Nepal. However, a merger is need-driven and can’t be forced. If investors feel that they are not benefitting from the investment, they consider a merger. Similarly, regulators may encourage weak banks for mergers.
Q. Banks continue to lend aggressively despite slow deposit growth. Please share your views on this.
A: If you take Rs. 100 deposit, you can lend Rs. 80 to earn more profit. When it comes to bank loans, it can generate employment and a higher growth rate in the economy. In fact, there are multiple plus points to this.
If banks could lend even 80% for the right cause and generate growth in the economy, it can benefit the country. If this aggressiveness is in a priority sector, then I must say this aggression is good.
Talking about the current circumstances, it will take some time to go back to the normal ways. However, the impact on businesses seems to be dissolving with the passing time.
Interview with Suman Thapaliya (Cyber Security Specialist, IT Security expert, Lead Auditor, Cyber Security Speaker and Secretary at Center For Cyber Security Research and Innovation)
We want to know about yourself
I am Suman Thapaliya. I am a Ph.D. Scholars from Lincoln University College, Malaysia. I have done Msc.IT and MBA. I am the First Academic Certified Ethical Hacker Instructor in Nepal, Certified Information Systems Auditor (CISA), ISO 27001:2013 Certified Lead Auditor, Academic Cisco Instructor, Mentor at Cybrary.it and Instructor at Udemy, Secretary at (CSRI) Center for Cyber Security and Research Innovation Nepal. IT auditor at Ds Accountant and Advisors.
I have been working and contributing to Cyber Security and IT Security for 5 years.
Currently, I am Head of the IT Department at Texas International Educational Network and Head of IT Department at Ds Accountant and Advisors.
What are the IT Courses that Texas College is providing?
Texas College is offering various IT and Management courses like BBA, MBA, BBS, BA, BSW, MBS, BCA, BSC. Csit, BCS (Cyber Security and Network Technology), BIT, and other programs taking from Montessori to Masters.
Do you run any IT Services in Nepal?
Yes, we do run Ds Accountant and Advisors as IT Services in Nepal and in Australia.
How easy is it to establish and sustain IT Audit Firm in Nepal?
It is easy to establish but very hard to sustain IT Firms in Nepal. As it is not in our practice to have an IT Audit. Recently Nepal Government has regulated some news but it is not again easy to convenience the general audience regarding the Audit Process. Still, we think that this is a huge investment for some unproductive tasks. But the fact is this is only one treatment to make assure that the infrastructure meets the compliance of security. IT audit helps to know the vulnerability, loopholes. Technically speaking IT ensures the CIA of data and IT Audits cover a wide range of IT processing and communication infrastructure which includes Web Services, Software Applications, Security Systems, OS, and Client-Server Network and Systems are free of errors with your IT system, leaving you vulnerable for an attack. IT Audit reduces risks related to IT, improves data security, and enhances IT Governance. We suggest and request all IT Companies to have one level of IT Audit.
What are the challenges to start and run such types of Security firm in Nepal?
Well, Ds Accountant and Advisors in currently running in Australia and in Nepal. This Firm provides a lot of solution related to Account and IT few name to mention:
Management:
Bookkeeping Services
Taxation Services
Payroll Management Services
Business Services
Loan Management Services
IT Audit:
Technological Position Audit
Systems and Applications Audit
Information Processing Audit
Management of IT and Enterprise Architecture Audit
External Audit
Forensic Audit
IT Audit
Compliance Audit
Integrated Audit
Special Audit and much more
Simply saying in each and every step there is a challenge, risk, and entertainment. You take your motorbike to the road now you are full of challenges, you hit someone, someone hit you, you slip, break fail, and so on. The same goes for Technology also. And we become an expert we enjoy every single challenge and till date, we have successfully made our client happy and satisfied. In Australia, everything goes with the system so there is less chance of getting customer dissatisfaction as everything is mentioned in SRS and no changes are demanded later whereas complete professionalism is not expected in the context of Nepal.
How often do you use/ engage in Social Media?
This is my favorite question and my favorite answer is I love to hang out in Social Media. I am active on Facebook, Instagram, Viber, Linkedin, Twitter, Smule, Tiktok, and so on.
How secure do you feel using such Social Media?
They are safe until you provide your personal keys to someone else. Use two-way authentication, do not click on the spam, enable security features, take good control of privacy and security, accept friend request wisely, you are safe. If your lock system is unique and confidential then you are safe.
So Social Media is safe to use and there is no risk in using it?
I don’t mean to say that. No, any Technology is 100% Safe and secure. We can prevent it at the highest point. There are a lot of cases in which we are listening to every day about the fraud happening around. But if your aware and can maintain basic security concerns then yes you are safe to use. For example, you can refer to the above statements.
What is the best solution to get rid of these issues?
One and only one simple solution is general public awareness. Each and every user should be aware of these incidents, basic guidelines of the cybersecurity act of Nepal should be aware to the general public. The government should come up with some heavy penalties in such cases, the special and trained bureau should be formed to trace and punish such activities. On top of these, all first and foremost thing is single user should be updated and aware.
What is the status of ICT in Nepal?
Nepal is a small market but is full of heavy challenges. Nepal is growing and expanding its network. So I can see the status of ICT in Nepal is broad and horizon. The newcomer students in Cyber Security you are full of loaded package. Get certified with CEH, Penetration testing, forensic testing you have a handful of jobs in Nepal as well in Globe.
What is your participation in the IT policy of Nepal?
I am one of the active members, I show my interest and take participate in each and every event happening in this topic. As being an active member of npCert Nepal I am highly updated with this IT policy of Nepal. I was an active member during the event of the IT Bill Act 2018. Also, I am one of the active members of the Global Cyber Security Summit that happened in 2018. We take the base of ETA and act accordingly.
Lastly any messages via this forum?
Thank you so much for your wonderful time provided to me. Via this interview, I guess that I tried to cover a lot of importance of IT Audit in IT Services in Nepal. Be aware and use technology wisely this will give you pleasure else Technology is armed forced which can destroy a lot.
Microsoft in Nepal welcomed its new member Subash Manandhar, assigned to as a Partner Sales Executive based in Kathmandu.
Deependra Bajracharya, Business Development Manager at Microsoft Operations Pte Ltd, Singapore, welcomed the new addition to the team by requesting the fellow Microsoft community members to keep supporting Mr. Manandhar in his work.
Mr. Bajracharya was the point of contact in Microsoft for Partner/Microsoft community members.
He writes, “It’s been a privilege working with you all from the past 12 years or more. We have built a really good ecosystem together in Microsoft. I have no words to thank you all for your continuous support and trust you have shown me as your point of contact in Microsoft.”
He also thanks Microsoft for trusting him continuously to take on new challenging roles. “Change is the only constant thing in this world,” he says.
About Subash Manandhar
Subash Manandhar will be bringing more than 13 years of experience in Enterprise Hardware and Software Business in Nepal. He is someone with lots of ground experience and is a strong believer in the cloud.
Moreover, he has been working with Microsoft partners for the last 8 years. Also, he was recognized as a Certified Document Imaging Architect (CDIA) for transforming organizations into a paperless environment as well as a Microsoft LSS during his tenure in Tech One Global Nepal.
His expertise includes Partner Management, Sales Cycle Management, Pre-Sales, Marketing, and Business Analyst for Process Automation and Re-engineering.
On his new journey as the Partner Sales Executive at Microsoft, he will be covering Multi-Country which includes Nepal, Bhutan, and Laos.
Here’s what Mr. Manandhar has to say about his new assignment:
“Namaste! I’m very excited and honored to have received the opportunity to join Microsoft and carry out the responsibilities as the PSE and provide my full support to the Partner Community in this exciting time and contribute to the growth. I look forward to collaborating and grow together with the team.”
ICT Frame wishes to congratulate Mr. Subash Manandhar on embarking on a new journey in Microsoft.
Government of Nepal Has Launched ‘COVID NP’ App to Trace Coronavirus Infected. The government has announced the launch of the COVID NP app to track and trace the coronavirus infected. Despite a long lockdown, the government aims to control the growing number of corona infections with this tracing app.
Ishwar Pokharel, Deputy Prime Minister and Minister of Defense unveiled the app on Saturday at the CCMC Operations Center in the camp set up for epidemic prevention and control.
Earlier on April 9, Prime Minister KP Sharma Oli had announced the development and use of this tracking app.
This app developed by iMark Pvt. Ltd. is already available to download on the Play Store. However, it will make its entrance on the App Store in a few days. Along with the mobile app, the COVID NP web application is also now available.
As mentioned in the previous article, the app’s self COVID-19 test asks a series of questions to the users. Based on the answers, the user can be divided into three categories: Green, Yellow, and Red.
Asgar Ali, IT adviser to the Prime Minister, said the app was ready to be used in other countries and appealed to everyone to use it. He expressed confidence that the government would succeed in controlling the infection in the same way as in Korea, and that the daily life would become easier if everyone used the COVID NP app correctly.
Let’s hear more about the app from the man himself.
Interview With Asgar Ali – IT Consultant to the Prime Minister
Q. What do you mean by using the app ‘correctly’ and how does this app help to fight the COVID-19 outbreak?
A: Firstly, all apps are optional and people have a choice of using them. Also, some people can enter false data which is out of our control and we can’t enforce a measure of strictness against this. The COVIDNP app asks a series of questions to determine red, yellow, or green zone for the users.
If users use the app responsibly and answer the questions genuinely, we will have a better chance of preventing the infection. Nations like Nepal and India don’t have other options besides lockdown to control the virus spread. However, this tracing app can change that if the general public chooses to use this app seriously.
We have a good example of South Korea where using tracing apps, there was no need for imposing a lockdown. The citizens used the tracing app seriously and tackled the spread of the virus. People need to start taking technology seriously as it is the savior that can help us fight against such a crisis.
Q. How does the application operate with access to the user’s location and Bluetooth?
A: The location is a vital part while Bluetooth is optional. However, the effectiveness of the application is only as good as its use by the general public. But we recommend turning Bluetooth on at all times since the app notifies you in case an infected person is in your proximity.
Q. This app requires turning Bluetooth and Location Services on at all times, so how does it affect the smartphone battery?
A: Personally, I don’t find a significant impact of this app on my smartphone’s battery usage. In my knowledge, this app has a one-minute cycle. (This means the app refreshes every one minute)
Q. Again, with the Bluetooth and Location Services turned on, how secure is my smartphone, and how does the app manage data privacy?
A: Actually, I would recommend you to talk to one of the developers of the app, Mr. Pioneer Khadka, who has voluntarily given one month of his time to develop this app. He will explain the technical aspects better than me. [Stay tuned to read what Pioneer Khadka has to say]
Q. Wouldn’t it be better to have a single integrated dashboard for information sharing, infection updates, and contact tracing rather than having so many apps already?
A: As a matter of fact, one of the major purposes of developing this app is to integrate all the features. This app was launched by the Crisis Management Center (CCMC). The IT wing of the CCMC also moved forward with the objective to integrate the data and features of all apps launched until now.
In a way, COVIDNP is an integrated system of the apps released in the past with more features of its own. Previous apps were only informative while this one is more interactive as well.
That’s all from Mr. Asgar Ali. Now let’s look at how Pioneer Khadka reflected on the technical aspect of the app.
“This app keeps running on background for contact tracing. It can’t function without running on background and we have developed this app considering the battery consumption as well. Also, Bluetooth needs to be turned and there’s no way around it.
The app allows contact tracing but if Bluetooth is off, it only facilitates community tracing. The app stores data regarding location (latitude and longitude), and person’s information if they are in the red and orange zones. This allows the system to notify other people using this app in the proximity of 10ft to maintain distance from an infected person.
However, the app doesn’t reveal any information about the infected person (or the one in the red or orange zone. The next phase is that the person in the warning zone receives a call from our call center. If that person tests positive, then only the data entry process begins and the body authorized by the government can handle the data depending on their roles.
The data is 100% secure and we don’t share the personal information of users with anyone. No one can know the location history or personal information of the infected person. It can only be accessed by the government under the legal procedure in the event of need.”
Click here to download the COVID NP app from the Google Play Store. Mr. Khadka also adds that he is expecting the app to release in iOS within a couple of days. Additional updates and plans will be prepared depending on the usage of the app.
Final Say
The app already has 1000+ downloads in the Play Store. Based on the conversation with Asgar Ali and Pioneer Khadka, the app does sound like an effective alternative to the lockdown. The general public has a major role in providing genuine information to this app for it to become a success.
So, we request the users to use it correctly and responsibly. If other countries can fight the virus with a contact tracing app, we can too.
Let’s trust and support technology as the means to stop the virus spread and fight the pandemic.
Cyberattacks or threats have proved to be a pandemic in the technology sector. There have been reports of several incidents of a data breach, phishing, spamming, etc. since the COVID-19 pandemic. Obviously, these cyber crimes are not new but they have increased since people have started maintaining social distance and working remotely.
The constitution of 2015 contains an article declaring the right to privacy and protection of information as a fundamental right. But, do service providers and other companies that deal with data have proper privacy policies? Are they liable to provide any compensation to their customers or employees in case of a data breach?
We talked about data privacy and protection and the importance of proper policies with a Cybersecurity expert.
Mr. Babu Ram Aryal is a lawyer who has over 15 years of experience in Telecommunication (Including Internet and Cyber Law) and Media Technology, Intellectual Property, International Business, Foreign Investment, and other commercial laws.
Here’s a piece from an interview with Mr. Aryal regarding data privacy and protection in the context of Nepal.
Interview with Babu Ram Aryal, CEO at Delta Law Pvt. Ltd.
Q. Why are Cyber Law and Data Privacy important when it comes to digitizing several sectors?
A: Cybersecurity is important when it comes to both online and offline use of electronic devices. The difference is that data or information can be easily manipulated and archived online.
For instance, the two of us are talking on a phone and you record our call with the intention of editing it and misusing the information against my consent. This is where data protection and privacy come into action.
Talking about the current scenario, institutes are conducting courses online using video conferencing. Information like personal data and behavioral patterns is easily noticeable on the internet these days. As a result, this may lead to identity theft or data manipulation in many ways.
Similarly, people can store and share the documents or files in the cloud easily with lower space requirements. This can also put your property at risk. In the past, it was a hassle to make a soft-copy of the teacher’s notes. But now, it is being digitized and made available online. With the comprehensive use of such resources online, it puts the intellectual property at risk as well.
Data protection deals with the protection of individual or organizational data while data privacy deals with the sharing and access of data. Since these concepts also deal with stalking online, cyberlaw can protect individuals from unwanted online experiences.
Q. To maintain data privacy and prevent data breaches, do Nepalese companies invest in security?
A: Firstly, we have to understand that there are multiple layers of security. The companies have to guide their employees and customers through its policy-level security. And, in the context of Nepal, it is very rare.
When there is no proper policy or guidelines, then they are not liable for implementing the physical level of security like firewalls. And, they won’t be liable for providing remedies to the customers in case of a data breach.
Thus, without a proper policy, the infrastructure becomes weak and the protection layer becomes vulnerable.
Q. How can companies in Nepal strengthen their security to prevent data breaches in the future?
A: As I mentioned earlier, companies should make strong policies regarding the different layers of security. Similarly, service providers who have a huge database of customer information must raise awareness. In fact, they should be aware of the preventive measures of data breach themselves.
Basically, there are policies concerned with the national level and institution level. If the companies can maintain an institutional level policy for data protection, the policy will guide the behavior of the employees as well.
Furthermore, law enforcement agencies should also be equally active. It is because no matter how careful you are at times, you can never be sure of potential cyber threats surrounding you. In such cases, law enforcement can protect our rights and privacy.
Q. Are the current cyber laws and policies enough for data protection and data privacy?
A: We have cyber laws and policies that address unauthorized access and misuse of information. However, there is no sufficient policy and cyber law that address data protection guidelines and measures. Similarly, there are no proper guidelines regarding data control by the concerning service provider or organization.
Also, what to do if a customer’s data is leaked? Without proper policies, the data breached company won’t be liable for any compensation to the customers. As long as data protection policies that comply with the law are not implemented, there is always a risk of a data breach.
Therefore, we need policies that guide data access, data exchange, and data share. Moreover, to mitigate the risks of a data breach, policy-makers can coordinate and prepare a response team. With proper coordination and timely response, data breaches may reduce in the future.
Q. Any suggestion for the general public?
A: What I would like to suggest is to be careful of the data that you share and exchange online. People should try to monitor their online activities as well. They shouldn’t provide personal detail online if they are not sure about the security of the application or website.
People need to apply behavioral caution online and limit their online activities whenever possible. And, another important thing is to discuss their data privacy matters first-hand with the service providers before buying the service.
Everest Bank Ltd upgrades its Mobile Banking Application with Nepal’s FinTech Giant, F1Soft.
The agreement was signed between the CEO of the bank Mr. Gajendra Kumar Negi and F1Soft InternationalCEO Mr. Subash Sharma. There is a major upgrade in the bank’s mobile app ‘EBL Touch 24’ with brand new features for its customers to experience.
Everest Bank previously had its mobile banking app, which is now upgraded to new and fresh user experience. With this app, customers can now easily transfer money to more than 50 bank accounts. Payment of Utility Bills, Internet, and TV payments are now accessible. Furthermore, customers can purchase movie tickets and airplane tickets online and make payments via QR scanner to more than one lakh merchants.
The software company also signed into an agreement with Century Bank Ltd for its Mobile Banking Application.
As a outcome, We thought it would be great if we could get in talks with the CEO of F1Soft himself to know more about their plans regarding the future.
Here’s what Mr. Subash Sharma has to say.
Q. What is F1Soft International doing during this lockdown period?
Like many other companies, we are also working from home. Surprisingly, our technical productivity has increased during this time. I think it’s because of the comfort and peace of the home environment, the results and efficiency have increased.
Q. Are there any issues you are facing with the daily operations?
Yes, certainly. None of us were prepared for such a long economic downturn along with health threats caused by the COVID-19. Proper communication and coordination are major issues at this moment. Our work requires us to stay in connection with our clients and networks. But everyone is trying to adjust and settle in the new working environment so it’s a challenge to solve issues that require prompt action.
Q. As yourself being in a B2B Industry, what suggestions do you have for businesses involved in this field during this pandemic?
I think it’s more about being aware and mindful of the fact that you are not alone in this crisis. None of us anticipated such a downturn and none of us were ready at all. To understand that it’s not just you who is having a difficult time, but the whole country is. The whole world is.
We have to consider ourselves like one big community and help each other out. Do some small gestures for your customers or clients. It will help them a lot. You will receive small help as well. If one industry collapses, other industries will be affected as well.
Right now, we are supporting companies that deal with EMI or Insurance with collaborations of eSewa and Fonepay.
Q. What plans do you have after the lockdown ends?
To be honest, we don’t have major plans yet. We haven’t thought about it. The Nepal lockdown seems to be extending again. From days to months, to even a year, the future right now is very unpredictable. We are more focused on providing our level best services during this crisis.
It is very necessary that we also need to care and think about our team. We need to make wise and smart management decisions for better sustainability and retention of resources. Mostly it’s a battle of survival right now. Like they famously say in Cricket, ‘One ball at a time’ here in the business world, we say ‘one day at a time.’
The company is established as a pioneer in introducing mobile banking and mobile financial services in Nepal having served more than 90% of banks and financial institutions in Nepal.
The pandemic has forced all of us to rely more on the internet as desperate measures. In fact, internet usage in Nepal has spiked due to the nationwide lockdown. Everyone is either working from home or learning from home.
During such dependency of every major sector of the nation on the internet, what could be the topics that we might be missing out on? To get a better insight into the importance of Cyber Law and data privacy, here’s an exclusive interview with a Data Privacy expert.
Let’s jump right into it!
Interview with Shubha Kayastha, Co-founder/Executive Director at Body and Data
Q. What exactly is ‘Data Privacy’?
A: Before discussing data privacy, I think first we need to untangle the concept of privacy, especially in Nepal. In Nepali society, our socio-cultural practices have their own way of looking at the issue of privacy, where a lot of personal information becomes part of daily conversation and cultural interactions. However, this does not negate the fact that Nepali people value their privacy On the other hand, Nepal is a signatory to the right to privacy.
Coming to data privacy, data can be anything from personal information to other facts or backgrounds. For instance, my phone records and the applications I use can be a sample of my data. So, all these data that have my ownership comes under the concept of data privacy.
With the increase in digitization of information and services and datafication, all my scattered data can be used to make me identifiable which makes it difficult to protect my right to data privacy. Breach of privacy would be using such information without their consent which can be used to purposely harm them. The discourse around data privacy is important because it protects my ownership over my data as well as any unauthorized access to my data.
Q. Why is it important to raise awareness for data privacy?
A: I understand that most people don’t know the concept of data privacy but certainly, they know what privacy is. However, the reason behind the lack of awareness regarding data privacy is the lack of awareness of what is happening with our data and how state and non-state actors are using our data and its benefits and potential harms.
For instance, if I use an iPhone, Apple collects my information based on my use of the smartphone. But it is unknown how the company will use my information. This is exactly why people have very little information regarding data privacy.
Talking about the current pandemic, health-related information is being disclosed maybe with the right intention but it violates the right to privacy. There is an increase in social stigma and hate towards migrant returnees and other marginalized groups either because they are at risk of being exposed to the virus or because of the misinformation spread around.
Currently, researchers are attempting contact-tracing of the infection which is one of the ways to deal with such a public health pandemic. A huge amount of data related to our mobility and health is being used for this purpose. However, there lacks transparency in what is data being used for, who is accessing them, and if the collected information will be deleted after the pandemic is over.
Moreover, the tech companies and concerning bodies that collect the data put health first and privacy second.
I believe there shouldn’t be ‘either’ and ‘or’. Instead, they can focus on implementing both at the same time. So, the argument here is people need not compromise one human right to accept another human right.
Q. How necessary is it to implement online education focusing on data privacy?
A: Before identity and privacy, I think we also need to talk about access to the internet and technology in the case of online education. Firstly, it is important to address affordability and accessibility. Not to mention accessibility in terms of disability, access to time when people especially women would already have other roles to play in their household and for those in remote areas.
Talking about data privacy, it is definitely very important. There is a matter of anonymity of data collection through the online platforms used for e-learning. Security vulnerabilities of the platform need proper review and the institutes must provide students with guidelines to use online platforms safely and securely.
However, it doesn’t mean that we shouldn’t digitize the learning process. Instead, we should explore safer and secure options. Educational institutes must seek advice from experts regarding platform selection and data protection, while also keeping into consideration the social and cultural elements of Nepali societies.
Q. If the data of my service provider is breached and my data gets dumped, how can it affect me and what measures can I take?
A: Firstly, a data breach might not only occur as a result of hacking but could also be because of not understanding what could cause it. We are also aware of data sharing and selling by the private company for profit. Sometimes, the data gets out for whatever purpose with or without our informed consent.
At such times, the customer should pressurize their service provider to be transparent regarding the notice. The company should inform people about its infrastructure, security, and data privacy policy before signing them up. Honesty and transparency are very essential for customer trust.
Similarly, the customers should show interest in inquiring about the policy of data privacy and compensation in case of a data breach. Customers can question the services of the company if they suspect the implementation of a proper policy in the company This will force companies to implement proper privacy policies.
Q. What can be the effect of a data leak on individuals?
A: There are cases of targeted hate speech against a woman who tested positive for COVID-19 recently. Data privacy definitely affects every individual but mostly, it generates risks for a certain group of people. For example, talks are going on to collect census data of the third-gender.
These data may or may not be digitized but are most certainly centralized. If the collection of gender diverse data gets leaked, we can be putting these groups in further risks. Similarly, if the data of anonymously working individuals get leaked, it can put their lives at risk.
Q. Any words of suggestion for the general public?
A: There are several strategies to ensure data privacy at an individual level. The first thing is the simple concept of digital hygiene 101. People should maintain passwords in their devices and applications they use and consider using different passwords in different accounts.
Using open and free software is another way to protect yourself. Similarly, you can keep any sensitive or private information in an encrypted form. A simple application or folder lock will do. Also, people can explore the privacy settings of their browser to allow or disallow certain accesses. The same goes for social media platforms like Facebook, Twitter, and even YouTube.
People should also be aware of finding solutions if something goes wrong, for example, in case they forget their password. Likewise, if you notice unwanted activities or unauthorized access on your account, you should know whom to contact and what to do. So, people should know these things before starting to use any platform for their own safety.
Another very essential thing is antivirus. You should have an antivirus or firewall on your device to protect it from malware. Also, make sure to update your applications to ensure stronger security.
The main reason behind all of this is to take autonomy over your own gadgets and data and to protect oneself from potential harm and risk.
Do you think we need to immediately drive our attention to data privacy before implementing online education? Let us know!
Nepal Telecom users are facing balance deduction issues and its trending in social media. Apparently, it is happening several times a day with the deduction of Rs. 0.09 (9 paise) on data usage. According to the complaints, it has been happening for over a week.
We would’ve jumped to the conclusion that it is solely NTC’s system fault if all NTC users faced this issue. However, we checked the data usage of one of our mobile phones but there were no records of any balance deduction there.
Posted by Abhash Adhikari on Facebook
As you can see, the balance has been deducted several times a day. He hints at a possible loot of Rs. 9,13,860 per day. Could it really be?!
But why is this happening?
Well, some users suggest it is due to WiFi assistance or background data usage. After some digging, we found similar cases and suggestions on the internet.
A user in quora says:
There was a similar incident with Vodafone in the past in which users would constantly see an alert box that says “Vodafone session cost 0.04”. A user found two possible solutions to this:
And if it didn’t work, the second option was to change the preferred network type to 2G from your cellular network option on phone settings. Obviously, you would have to change it back to 4G to use mobile data.
What does Nepal Telecom say?
We asked the Managing Director of Nepal Telecom, Dilli Ram Adhikari about this issue. He says, “When mobile data is turned on, it sets up a session with the server and the data charge for a normal tariff is 9 paisa per 100KB. Some apps running in the background may also try to establish a session using mobile data due to which the balance is deducted.”
He also adds that it has been the same before and it is not a new case. Since now people can view their data usage history using the Nepal Telecom app, people have started noticing it. Furthermore, Mr. Adhikari says that studies have been going on to find the issue with certain devices as the balance is not deducted in all devices.
Some apps that have a nature of live monitoring and location updates send certain information and start a session which results in the balance deduction with a minimum charge. Mr. Adhikari also says that some devices may start a session as soon as mobile data is turned on while it may happen during internet browsing in other devices.
How to Restrict Data Usage on Apps
You can try restricting data usage on apps if you are unsure about any of your apps using data even if the mobile data is off.
Here’s how (on MI phone, but the procedure is similar on most phones):
Go to settings
Open data usage or cellular data option (you may have to tap on more)
You will see a list of apps
Tap on each app to toggle off the option for mobile data and background data (or on some phones, you may just have to uncheck the apps that you don’t want using mobile data)
Final Say
Whatever it is, the users are concerned about their balance deduction. Following up on social media, it seems like it is not happening with just a specific brand or type of phone. After hearing about this issue, we checked on one of our phones and found no records of such an issue.
Here’s a screenshot:
Is it happening with your phone too? Let us know more!
Digital Payment is definitely growing in popularity and is becoming a trend these days. The reason is simple – convenience. In the era when businesses are shifting online, why not transactions!
The question, however, is if Nepal’s economy is ready to go cashless. What could be the challenges and the possibilities of that happening?
We asked the CEO of Nepal Clearing House for some insight. Here’s how he answered our questions:
Q. Going forward, how will digital payment impact Nepal’s economy?
A: Looking at the current scenario, it seems like digital payment platforms will take a notable uptake after the lockdown. Both service providers and customers will consider adopting cashless transaction methods. The business model will take a shift with the development of infrastructures and the availability of digital payment services.
I believe the business model that limits the necessity of any type of physical access or contact will be given priority. Thus, customers will be able to make payments and service providers will be able to accept online transactions.
A: It is sure that the economy can’t go completely cashless as no nation has been able to do so with its economy. The best we can do is promote non-cash transactions and progress forward. We don’t have the resources to go cashless overnight and even if we did, it’s the people’s acceptance that affects the process as well.
So, we should take this as a journey in which we should focus on building the infrastructure. Similarly, it is important that people are on board and they accept this business model. In this course, we should also update our security features and inform customers of the security threats.
Q. What are the challenges in the digital payment sector?
A: The first challenge of any sector is the acceptance of the services it provides. The stakeholders along with the users who accept digital payment platforms are equally important in this ecosystem.
In the present context, the process for getting service providers on board for integrating online transactions to sell their products/services is quite lengthy. Similarly, their acceptance is also relatively slower. So, I guess the process for involving them in this ecosystem is the first challenge.
Another is the resource constraint for operating and sustaining locally developed or franchised digital payment platforms. It involves the operation of these systems, infrastructures, and security features.
Q. If we move towards mandatorily digitizing cash flow, how will it affect the rural areas?
A: The digital payment trend in urban areas prior to the lockdown was driven by convenience. The customer has the option to use either card, cash, m-banking, etc. After the lockdown, convenience may convert into a necessity.
However, with the increase in demand for non-cash transactions, it might eventually lead to a digital divide. The areas where people haven’t yet adopted such technology might fall behind in the ecosystem. If this happens, the service providers may have to downgrade their services so that people in such areas can access them.
Q. What can be the roles of the digital payment platforms to boost the economy of Nepal?
A: In this ecosystem, a single stakeholder cannot contribute to the economy’s boost-up. For this, different stakeholders along with payment service providers (PSP) and payment service operators (PSO) need to adopt a collaborative model. The entities that should collaborate can be PSPs, banks, and service providers or sellers.
The collaboration of these three is essentially important to increase digital transactions. The roles of PSPs and PSOs are definitely significant in issuing the payment infrastructure and instruments. Basically, they are the ones who can take a lead in automating the business processes of service providers.
Q. Can you give us some insight into the future plans of NCHL after the lockdown?
A: The overall strategic plan of NCHL is to implement the policies set by Nepal Rastra Bank regarding national payment. Our strategies are driven by these plans and policies which led to the launch of our services like Electronic Cheque Clearing (ECC), ConnectIPS, ConnectRTGS, etc.
For the availability of our services especially during or after the lockdown, our strategies will become more tactical. Our primary focus will most likely be in the area where a financial institution is offering transactional services to any business entity and the impact of the lockdown has generated the need for automation. Otherwise, our actual direction clearly is towards clearing settlement, building up the infrastructure of national payment systems, and getting service providers on board.
Q. Do you think there are too many digital payment platforms in the Nepalese market?
A: I don’t think that the market is currently overcrowded. If we focus on a cashless economy, we haven’t yet explored its possibilities in many sectors. So far, the PSPs and PSOs in existence are focusing more on the retail industry and maybe there’s noticeable overlapping in this area. However, we still have entire, segregated, and untouched industries that still need a lot of work in the field of digitization.
For now, the regulators need to drive their attention in preventing the overlap on the same set of infrastructure and market. There are factors like interoperability and shared infrastructures that could help prevent overcrowding. But, there’s no immediate need to point out the existence of different digital payment platforms in the market.
Final Thought
The main reason why people have purses or wallets on them is to carry cash and cards. In a rather digital world, smartphones are likely to replace them all. One’s identity to bank account information, everything will shift to an e-wallet.
A 100% cashless economy is still a far-fetched idea due to reasons like security and the digital divide. But, it is not impossible if enough work is put into building the infrastructure and raising awareness.
Do you see Nepal’s economy going cashless? Do you have any suggestions?
The multi-stakeholder model consists of discussion and collaboration from diverse sectors. It incorporates the private sector, the academic sector, civil society, the technical community, and the government sector.
Nepal is celebrating its 3rd official ICT Day on May 2, 2020. On the occasion of the National ICT Day, Vivek S. Rana – Former General Secretary at the CAN Federation writes:
“Information communication technologies (ICTs) is omnipresent – from Businesses to Zoos involving many aspects of the populace from all works of life – from government agencies, non-government organizations, students, industry worker, IT colleges, Universities, politicians, Business houses, civil society, technical community, academia, and many different groups.
Many businesses, governments, and communities have started to learn that collaboration can be just a powerful force for change as competition, transforming even the most intractable situation. In order for ICT stay to be a collaborative endeavor a multi-stakeholder environment and teaching the value of patiently cultivating a relationship, developing a collaborative process, and discovering the possibilities of a common group for collective action is the essence. No matter how difficult the challenge one can always find people, associations, or stakeholder groups to generate an effective outcome.
At the core of any multi-stakeholder collaboration are, naturally, stakeholder values. Having the best possible participants on one’s side – in terms of diversity, dedication, and capacity is crucial. The place where they come together to dialogue is another critical component, as is the thought and care that go into designing the overall process. Not only must this process galvanize stakeholder commitment, but it must also create possibilities of discovering mutual interests, generating future scenarios, building new relationships, and fostering new thinking. In therefore creating a multi-stakeholder partnership for ICT day in Nepal we will need to bring together five most important factors in support of multi-stakeholder approach – purpose, people, place, process, and practice together.
As economists amplify about the economy, from an ICT professional perspective my belief is that ICT is too important an issue for a country to leave it in the hands of one particular stakeholder. A multi-stakeholder approach will be a key to making ICT day successful in Nepal in days to come.”
Interview with Vivek S. Rana (Former General Secretary, Computer Association of Nepal)
“Firstly, I want to clear things up by saying the PPP (Public-Private Partnership) model doesn’t apply here. This is not a construction or a development endeavor. The civil society and other sectors don’t fall in this model. Thus, I am hinting towards collaboration through a multi-stakeholder approach bringing all key stakeholders together.
Currently, we gather some sense of public-private partnerships to mark the ICT day since the endorsement by the government. In my view, we should go forward by switching to a multi-stakeholder environment to celebrate ICT as it impacts a wider audience not just the Government and the private sector.
The stakeholders must come together to carry out discussions on ICT day awareness programs, implementations, policy-making, and activities. The issues of ICT should be addressed in order to create the demands of ICT rather than only concentrating on the supply side. The outcome of the discussion and consensus will lead to the betterment of ICT uptake. I am a great believer in the crowd taking a thoughtful decision than a handful of experts in these issues.
When a diverse group or sector comes together to discuss the issues regarding the availability of the infrastructures, applications, services (for example; the internet), they can put forward different viewpoints. That is exactly why we need to take a holistic approach in ICT by implementing a multi-stakeholder environment.”
Q. What is the core purpose of celebrating ICT Day?
There are varying opinions of different individuals on why we should celebrate the ICT day. I believe the core purpose of this day is to commemorate the contribution of ICT in the world and discuss its positive impact in our future. The impacts of ICT are not limited to just technological development. In fact, ICT incorporates political impact, economic impact, and social impact.
We are still unable to conduct outcome-based, impactful events to mark the ICT day celebration. Events are orchestrated to make speakers hero but fail to deliver the message to the masses. Over 66% of the general populace (ITU Statistics Data 2017) are left out from the Internet outreach and such important messages do not get to these masses.
Raising awareness is one aspect to mark this day and another is to track the influence, deployment, and development of the ICT sector. So, on this very day, we should mark the accomplishment of ICT and plan on widening its scope in the nation narrowing the economical and social divide and not just the digital divide.
Final Thought
The government may be the largest and powerful organization in the nation but it can’t focus on developing ICT infrastructure alone. Multistakeholderism allows the discussion to be diverse which will ultimately help to govern the aspects of ICT. ICT infrastructures have become integral parts of every sector and that’s why the contribution and voice of every stakeholder matters.
Do you agree with the concept of Multistakeholderism as the way forward towards Digital Nepal? Let us know in the comments!
Microsoft’s Ideal Solution for Digital Learning and Teaching. The COVID-19 pandemic has led us to adopt alternatives for learning and working. With the opening of schools and colleges still uncertain, it seemed unacceptable to stay put and wait for the crisis to pass. Thus, almost all educational institutes have started digital classrooms with or without proper infrastructure or preparation.
As a crisis also generates opportunities, Microsoft is coming forward with what it claims to be an ideal solution for digital learning and teaching. Most schools and colleges are still struggling to adopt online education, while others are struggling with the platforms they are using.
Microsoft has several products that facilitate digital learning and teaching such as Office 365, Microsoft Teams, Azure, and more. These powerful tools support remote learning through digital classrooms.
Deependra Bajracharya, Business Development Manager at Microsoft says, “Microsoft has a complete distance learning ecosystem. In Nepal, we have around 250 schools/colleges operating on this. The best example is Nepal Open University.”
The solution from Microsoft provides users with a dynamic digital classroom experience through collaboration and communication tools.
Microsoft claims that the ideal scenario looks like this:
Now, according to Deependra Bajracharya, we can start with Moodle on Azure as the learning management process. Similarly, we can use Azure for research and development.
Prashant Dhewaju, who oversees the Office 365 community says, “The implementation of this distance learning solution in Nepal Open University has set a benchmark in the context of Nepal. I believe most schools and colleges didn’t feel the need for this solution due to the continuity of regular physical classes. However, due to the lockdown, the scenario has completely changed.”
What do Educational Institutes get?
There are a few applications and services for students that are available for free. After a school or college approaches for the solution, there are certain criteria to validate.
Microsoft MVP – Prashant says ” Any education institution with a valid domain such as edu.np is eligible for this program.”
Office 365 and Microsoft Teams are some of the tools that the institutes will get for free if they are validated. So, the team of Microsoft is responsible for integrating the applications and providing guidance to use it.
Like Microsoft Teams, there are other parts or tools of Office 365. So, educational institutes will get individual emails for teachers and students with 50 GB of Mailbox size including 1TB storage in OneDrive with few applications for students.
List of applications that students will be getting.
Why Microsoft’s Ideal Solution for Digital Education?
For starters, Microsoft 365 or Office 365 is entirely could-based. This means that you have the ability to access it from anywhere if you have an internet connection. For teachers and students at home due to lockdown, they won’t have to install any additional software to access it.
Why not get to know more from an expert? Here’s what Prashant Dhewaju says:
“The first and most important thing is the collaboration between teachers and students. Other tools are efficient and easy to use as well. But, why I would incline towards Microsoft Teams and Office 365 is because it has an excellent content called ‘Collaboration’.
From my experience using other tools, we need to generate new sessions every next time we use it. Meanwhile, Microsoft Teams will notify each student after the sessions are scheduled. It gives the feel of an actual classroom with such features.
The second thing is productivity. Microsoft’s solution maximizes productivity with assignment management, availability of recorded class sessions, and teaching materials. So, even if a student misses a class for some reason, they can learn by themselves by watching the recorded session.
Finally, the third upper-hand Microsoft has is its remarkable security. All of us have heard about the security vulnerabilities in some video conferencing or e-learning applications. When it comes to security, Microsoft Teams is quite superior as it has been providing solutions to government-level organizations.”
Implementation of Microsoft Teams
Deependra Bajracharya confirmed that over 250 schools and colleges are already operating on Microsoft’s distance learning solution. In a recent interview with ICTFrame, he hinted at the addition of more educational institutions soon.
It seems like the number is growing every day and here’s proof:
Alok Pandey, MVP (Visual Studio and Development Technologies) at Microsoft, posted this on his Facebook.
One thing is for sure! Microsoft Teams and Office 365 are indeed reliable platforms when it comes to brand reputation and security.
The ICT industry of Nepal witnessed a milestone in 2017 when the cabinet endorsed May 2 as National ICT Day. Past President of the CAN Federation, Er. Binod Dhakal made it possible with the help of Hon’ble Prem Bahadur Singh, Former Minister for Science & Technology. This means the first National ICT Day was observed on May 2, 2018.
However, the celebration of the first ICT day in Nepal dates back to 2011. It was celebrated with the initiation of the CAN Federation with support from the government.
Let’s hear from the man himself who had a huge role to play in the endorsement of National ICT Day.
Interview with Biplav Man Singh – Former President (2004-2008)
Q. Can you give us some insight into the history of ICT Day in Nepal?
A: The 1990 Nepalese Revolution led to the establishment of many associations and organizations. At that time, there were only a few institutes that dealt with computer importing and training. CAN Federation was started in the building of Nepal Chamber and the first official letter in support of this association was written on May 2.
Eventually, the idea of ICT day came forward. We proposed to mark the National ICT Day on the same day as CAN’s anniversary. Basically, it is the day when the Federation of CAN was formed.
Q. What can be the importance of National ICT Day?
A: The purpose of marking any day nationally or internationally is to raise awareness about it. Basically, it is to remind people that this topic exists and there are people working on it. And, the ICT day is as important as other occasions and deserves a place in the calendar.
It is important to realize the importance of the ICT sector and at least on this day, people in the field should engage in events. In fact, we started a trend of celebrating the National ICT Day for a whole week instead of just one day.
For this, the CAN Federation and the government should not be the only ones responsible to mark this day by organizing engaging events and activities. There are other public and private organizations working in the ICT sector as well. In fact, the regional branches of the CAN Federation also host local events to mark the National ICT day.
We have been celebrating it as a festival and all the local or national-level events are aimed at spreading awareness among the general public.
Q. What are the roles of public and private associations in marking the National ICT Day?
A: Firstly, the Government has already endorsed this event as a national occasion. So, the public sector must move forward with the recognition of National ICT Day. The CAN Federation has been leading the celebration of this event since the beginning.
So, the government should support CAN in organizing events during the ICT day or week. Similarly, other public organizations could also endorse certain events to support the purpose of the occasion.
Currently, the PPP (Public-Private Partnership) is exemplary in the ICT sector with the arrangement of events like ICT awards that accommodate all ICT sectors. So, I believe such collaboration and understanding should continue in the future for the betterment of the sector.
Interview with Er. Binod Dhakal – Former President (2012-2017)
Q. When and How did ICT Day start in Nepal?
A: The CAN Federation started the celebration of the first ICT day in Nepal from 2007/2008. The need for a national ICT day was realized to spread awareness among the general public. At that time, there was a huge misconception regarding ICT that this sector was only for privileged and high-class people.
There is no specific reason why we chose the specific date to celebrate ICT day. However, many development activities in the ICT sector of Nepal were witnessed in May. Thus, we initiated several activities and events to mark the ICT day on May 2.
The government also eventually started taking an interest and saw potential in the ICT sector. At CAN’s Silver Jubilee celebration and AGM (Annual General Meeting), I proposed the government to endorse the ICT Day in the presence of Hon’ble Prem Bahadur Singh, the Chief Guest for the event. He seemed impressed with the proposal and asked me to bring a formal proposal to his office.
Soon enough, it finally happened and the government endorsed May 2 as the National ICT day. This year, we will be celebrating the 3rd Official National ICT Day.
Q. What is the importance of National ICT Day?
A: Firstly, it is important to note that it is not an international celebration. We started this event to eliminate the digital divide and develop the ICT sector in Nepal. Also, one major focus has always been to digitize governmental services for the convenience of the general public.
In most ways, the core purpose of the celebration of this national event is spreading awareness. The scope of the ICT industry is vast and the more people understand its importance, the more we can step forward towards Digital Nepal. That is why our slogan “let’s build e-Nepal Together We CAN”. Our e-Nepal concept was adopted as Digital Nepal by the Government. We are happy about that.
Similarly, we already had an IT Park in Nepal but due to lack of awareness, it couldn’t operate as expected. Eventually, people and the government is realizing the ICT sector as a backbone for the development of the country in the digital era. The majority of the credit for this goes to the CAN Federation.
In fact, I believe we should continue the celebration of the National ICT Day with the same objective. It will help us cover a wide area since there are still some areas in Nepal that lack the resources and knowledge of ICT.
Q. What are the roles of Public and Private organizations on National ICT Day?
A: Since the first ICT Day celebration in Nepal, many private companies in Nepal have participated in the events. With more and more like-minded people in the sector, it has been easier to drive our aim forward every year.
Now, since the National ICT Day has been endorsed by the government, it is important that the government initiates its celebration as a national festival. We used to plan 5-6 months prior to the event day but since the official endorsement, the planning phase has been reduced to 1-2 months. However, it doesn’t mean that private organizations stay still.
CAN has been organizing several events to mark the National ICT Day but I believe this year, it will be following a digital approach due to the lockdown. The leading organizations like NTA, Department of IT, and Nepal Telecom also organize programs to aware and engage more people in the past. Similarly, district branches of CAN Federation also conduct programs in the past. We are expecting this sort of support every year so that we can observe a nationwide celebration of the event.
The authorities and leaders of the ICT industry and the government should coordinate to plan the event. Moreover, it is necessary to go forward with the Digital Nepal Framework as well. CAN Federation has a huge role to play in digitizing Nepal with the development of the ICT sector.
Interview with Hemant Chaurasia – Immediate Past President (2017-2019)
Q. Why do we need a National ICT Day?
A: CAN Federation moved forward with celebrating ICT Day as a national festival with the endorsement from the government. In today’s time, no country can move towards development by leaving its ICT sector behind. The development of a nation is unimaginable without Information and Communications Technology.
So, through the celebration of the event, we aim to spread awareness of its importance throughout the country. Similarly, events like these will play a part in enhancing the ICT infrastructure in remote places of Nepal. That’s why the government and CAN Federation have joined hands to promote this event on a national level.
Q. What are the roles of public and private associations to celebrate this National event?
A: The stakeholders and other associations under the CAN’s umbrella need to participate or host productive events. CAN Federation still has to act as the leader but with an association of the government. In the past, we have seen the involvement of the government by collaborating with private sectors to celebrate National ICT Day.
However, the organizations won’t be able to conduct such events to celebrate National ICT Day 2020 due to the coronavirus outbreak and the lockdown. But, CAN is planning to ‘go digital’ this year to mark the day which is a huge step forward in the light of the Digital Nepal Framework. This will hopefully inspire other sectors like Education, Health, Tourism, and more to invest in ICT for long-term sustainability.
Finally, I wish to congratulate everyone on the occasion of the National ICT Day 2020. I believe if more people realize the importance of ICT and support the digital movement, then we can speculate about the development of our nation.
Final Say
The CAN Federation and ICT sector has achieved milestones under these distinguished former Presidents. The National ICT Day supports the core aim of drawing attention towards ICT infrastructure development. Meanwhile, the events and activities on this day are directed to spread awareness among people throughout the nation.
CAN Federation, being the umbrella organization of ICT in Nepal, needs to lead the nation towards the digital era. The more people understand the concept of digital Nepal, the sooner we can achieve it. It is important that people realize they need of ICT and adaptation to technology.
The celebration of National ICT (Information and Communication Technology) day has been going on for the past 9-10 years. It was initiated by the Federation of Computer Association Nepal (FCAN). In fact, the day marked its presence on the official calendar after the government endorsed it in 2017.
National ICT Day is celebrated on May 2nd every year and the first official National ICT Day was observed 2 years ago on May 2, 2018.
CAN Federation along with other private and public organizations organize several events to mark the National ICT Day celebration. Due to the nationwide lockdown, 2020 has witnessed a digital shift in every sector of Nepal. This year, the government may have postponed its activities but CAN Federation has planned on organizing digital events to mark the day.
Interview with Nawaraj Kunwar – President at Federation of CAN
Q. When and How did ICT Day start?
A: The first ICT Day celebration dates back to 9-10 years ago as CAN initiated to mark the event. Eventually, the government realized the importance of ICT and took an interest in the event. Thereafter, the Nepal government and CAN have been organizing the event together.
As history depicts, the first computer was introduced in Nepal in the month of May. Similarly, the month of May marks the establishment of the Federation of CAN as well. So, it seemed justice to celebrate the National ICT Day on May 2.
Ganesh Shah, Former Minister of Environment, Science, and Technology, and the cabinet supported the endorsement of ICT Day on May 2.
Q. What is the importance of National ICT Day in Nepal?
A: All the programs and events for the National ICT Day focuses on awareness. The CAN Federation along with other organizations has organized rallies, seminars, blood donation programs, etc. in the past. Basically, the core purpose and object remains to bring development in the field of ICT.
Q. How has CAN Federation planned on celebrating the National ICT Day 2020?
A: Due to the COVID-19 pandemic, we are implementing virtual methods for celebrating the event. CAN Federation has planned on organizing webinars on different topics. The celebration will be more than a week-long from March 2 until March 10.
In a couple of areas where the lockdown is not as strict, district branches are planning to organize blood donation programs. Meanwhile, the central federation is hosting a webinar on “Go Digital – Go Cashless”.
National ICT Day 2020 | CAN Federation
Q. What are the roles of public and private associations in celebrating the event?
A: In the past, CAN federation used to lead the organization of events for celebrating National ICT Day. We used to encourage other associations or organizations to participate. But now, there are many public and private associations working in ICT.
Now that the government has endorsed the ICT day, other associations can also step up and organize events at local levels. They don’t necessarily have to be a member of the CAN Federation or associated with it.
Interview with Prem Sharan Shrestha – Director General at Department of Information Technology (DoIT)
Q. What is the need to celebrate National ICT Day?
A: Firstly, the cabinet decided to endorse the event and celebrate it annually as National ICT Day. Talking about the importance, you must’ve heard about the digital Nepal movement. Private sectors have been progressing with several applications in the digital world.
However, the government is also prioritizing the ICT sector and introduced systems like e-attendance. So, events like National ICT Day are important to move forward digitally with smartness.
Q. What can be the roles of the Government and Private sectors to meet the objectives of National ICT Day?
A: The private sectors have equal responsibility and roles in celebrating this event throughout the nation. If we look at the ICT history in Nepal, we will see that private sectors were already moving forward in the digital era.
Since the past 2-3 years, the Nepal government has also been actively focusing on digitizing its services to make them easily available for the general public. In the meantime, we are planning to upgrade these services in a manageable and secure manner.
Q. Has the DoIT planning to organize or support any virtual events to mark the National ICT Day 2020?
A: We held a meeting to discuss the possibilities to organize any event. However, the government had to cancel the events for this year due to the risk of virus infection. That’s why we decided not to organize events for this year’s National ICT Day as well.
The DoIT and the Ministry have planned to release congratulation notes for the National ICT Day 2020.
Final Thought
The ICT sector drives the nation towards the digital era. Similarly, it can pave the path towards Digital Nepal by supporting the framework. The government has realized the importance of the ICT sector and endorsed the National ICT Day.
The private and public associations working in ICT should organize virtual events, especially when social distancing is the topmost priority. It will both raise awareness and display the use of ICT that can potentially shape our future.
The Pokhara Metropolitan City has instructed schools within its area to discontinue online classrooms until they acquire permission and build infrastructure.
Due to the nationwide lockdown and outbreak of COVID-19, the education sector has been on hold for a while now. Most schools and colleges in Nepal have started online classes to make sure students are not deprived of basic education.
Meanwhile, the education department of Pokhara Metropolis has instructed against conducting online classes without proper infrastructure. The official notice released mentions that the schools had started conducting online classes without the necessary guidelines and infrastructure.
“The schools have not taken permission and there is no infrastructure. Mental stress should not be given to young students in the name of online classes,” says Chief of the Pokhara Metropolitan Education Branch, Ganga Bahadur Gurung.
Moreover, he claims that the lack of infrastructure and guidelines is putting mental stress over knowledge on the students. He goes on to clarify that this restriction is for classes below Class 9. He said that there was no restriction in the case of SEE and higher-level classes.
“Even though it is a metropolis, most of the students have now returned to the village. Not everyone has access to the internet,” he added. “Are the online classes paid or free? We have asked them to open up thoroughly about the process and take permission from the municipal office.”
What do experts say?
Ramesh Rimal, General Secretary at Computer Faculty Association of Nepal (CFAN) says, ”The decision from the Pokhara Municipal Office seems like it has been done in a rush. Few points from the notice may be true but this decision feels like a step backward.”
He says that a crisis not only creates problems but also creates opportunities for new ideas and development. So, people should take the current crisis as an opportunity to develop digital learning.
“It is a fact that all areas don’t have the necessary infrastructure and resources. But, it is not an excuse or reason to step back in the path of development. Instead, authorities should address the lack of resources and expand infrastructure to tackle the challenges,” he adds.
He believes that such a step coming from an upper-level department is very unfortunate. Moreover, he suggests seeking expertise from ICT experts in order to address the challenges and move forward with online education.
Similarly, Dr. Rajib Subba – DIG, Nepal Police, also went on to Facebook by sharing the notice. He feels that proper discussions should’ve been held before putting the education of thousands of students at risk.
The notice reflects on the digital divide that online education can ignite on a large scale. People feel that our lifestyles are on the verge of a change. And, we need to take this challenging situation as an opportunity to develop suitable technology.
People are concerned that such negligence may leave us unprepared for the next pandemic or crisis.
Here is the official notice from the Pokhara Municipal Office
What do you think about this decision from the Pokhara Municipal Office? Let us know in the comments!
The global crisis of COVID-19 has affected every sector possible. The biggest impact of the pandemic is seen in industry and education. Schools and colleges have been shut down due to the lockdown in Nepal.
Along with SEE, exams of 11 and 12 also have been postponed indefinitely. The World Health Organization (WHO) has advised maintaining social distancing for a few months after the lockdown. With the future of students at hold, most educational institutes have started online classes without preparation.
Most developed countries already had the facility of online education and distance learning. However, there are no guidelines in the context of Nepal and the resources have not reached everywhere. There are certain factors to consider such as the financial capacity of Nepali students and parents, e-readiness of teachers and students, and ICT resources of Universities.
Let’s get an insight into the opportunities, challenges, and a way forward for the implementation of online education in Nepal.
Reg Bahadur Bhandari – Coordinator of Open and Distance Learning Program, Sanothimi Campus
We hadn’t given priority to online alternatives for the education process prior to the pandemic. At present, the lockdown in Nepal has given us an opportunity for a paradigm shift. And, online education has become an urgency rather than a need today.
The crisis has taught us that we need to be ready with an alternative in order to cope with the challenges. So, it is an opportunity for us to make a shift to online learning and cope with the current scenario.
I believe both the challenge and the solution are ICT infrastructure. The mobile phone usage in Nepal is quite satisfactory but it might not be the same for the internet coverage. Although the usage of broadband internet is 64%, the dedicated service is quite less.
One of the major challenges is the expansion of network coverage throughout the nation. Another can be the availability of resources and devices in the school and college infrastructures. Similarly, an issue that students face currently is the unavailability of standard content online.
The telco industry needs to drive their attention to expanding optic fiber technology wherever possible. Similarly, we need to focus on developing the TPACK (Technological Pedagogical Content Knowledge) model. The technological, pedagogical, and content knowledge should be integrated as a way forward to improve online education in Nepal.
Without the proper study and integration of this model, the plans and strategy for online education in a rush might go to drain. To assist the government in implementing proper plans and policies, the private organizations need to show active participation. So, a Public-Private partnership model can also help tackle the challenges and show us a way forward.
Romkant Pandey – Acting President, Internet Society Nepal
Opportunities for online education in Nepal
The movement that has started in the current scenario towards digitizing education materials is perhaps an excellent opportunity for digital learning. We hadn’t been able to address digital pedagogy and digital issues for a long time. The COVID-19 pandemic has provided good scope for integrating ICT with our education process.
Currently, most educational institutes in Nepal are going forward with 3 important topics. Firstly, they are using online tools for video conferencing to facilitate virtual classes. The most popular tools in use are Zoom, Microsoft Teams, and Google Meet. The crisis has forced both teachers and students to adapt to digital platforms and learn how to use them.
Similarly, another thing that the institutes are focusing on is the availability of educational materials or content. The level and quality of these materials are still unclear. But at least, the lecturers and professors have started creating content for the students to assist self-learning.
Even social media platforms are being used to develop and deliver learning tools. The third topic that we are focusing on is the delivery of both information and content through several websites and souces. So, we are prioritizing digital content for long-term use to develop self-learning habits as well.
Basically, plans are going on to make Nepal’s education competitive and global using online alternatives.
Challenges for implementing online education in Nepal
The shift to online education is actually a part of the contingency plan. It was basically forced by the current pandemic and lockdown in Nepal. Due to this, the main issue is the connectivity and availability of resources in rural areas.
Also, the financial situation of people in rural areas might be a hurdle in purchasing data packs or broadband services. Another challenge that we are facing is the inability of some Universities and government to produce standard guidelines. If our lives return back to normal, then the investments and attempts that are being made today might be useless.
Similarly, we need to develop proper policies to facilitate online activities and not only focus on reading materials. So, we have to focus on how to sustain the resources to make online education a long-term strategy.
The Ministry of Education has made a task force to focus on online education and I’m also a part of it. To go forward with the digital education process, we believe it is important to extend the network infrastructure. All schools and colleges need to be included under a sole educational network that should facilitate content delivery and availability of online resources.
Our primary focus is to deliver reliable and affordable resources where they haven’t reached yet. Also, we are focusing on generating Nepali content on different levels and delivering them in an interactive way. And, to access the content, an educational national level portal should be used.
It will also solve the issue of unavailability of material as well as scattered material which is difficult to locate online. So, it will help in the integrated management of resources for long-term use.
Another thing that we have to address is digital literacy. We have to empower the people and train them to use digital resources. So, we should focus on spreading awareness and training individuals to achieve better usage and involvement in online education.
Ramesh Rimal – General Secretary at CFAN
From what I have seen, most educational institutes are only prioritizing video conferencing. A crisis not only opens up problems but it also opens up a world of opportunities. In the context of Nepal, we have finally realized the importance of online education and we are practicing e-learning.
However, we are seeing this opportunity as a contingency rather than a long-term strategy to digitize our education process. There still exists a huge gap that we call the digital divide in the nation. So, have we been addressing the availability of resources and network coverage in remote areas?
The proper guidelines and inequality in resources are the major challenges for us at present. But, if we manage to capitalize on the current crisis and develop the ICT and telco infrastructure, we can be ready to deal with any future setbacks or crisis.
For any new policy or adaptation, we require proper planning and guidelines. In the current scenario, schools and colleges are initiating off-classroom learning by hearing about other institutes starting the same. This ideology can fail if proper planning of resources and platforms is not done before initiating online classes.
However, the important thing is the initiation of an effective alternative to our education process. There are always positive and negative sides to every initiative but right now, our focus should be on the pros that this initiative will bring. But, in the long run, individual educational institutes might need to think about purchasing or developing a dedicated learning management system.
The government can’t work alone on this without assistance from private organizations. The government should come up with proper policy and preparation while the concerned bodies should implement them. And, the major area of focus needs to be on the development of ICT infrastructure.
Conclusion
The initiation of online education itself is a major deal that will bring its challenges to light. The only educational institute in Nepal that seems unaffected due to the lockdown or the pandemic is Nepal Open University. This fact has raised several questions regarding proper policies, programs, and guidelines for e-learning.
Looking at the stats, we do have the potential to initiate the next phase of digital learning. However, another hurdle is the chances of the digital divide due to a full-fledged implementation of online education.
Will developing the ICT infrastructure and network coverage be enough? Do we have the resources and manpower to tackle the challenges and go forward?
Nepal is indeed in its digital journey towards Prime Minister KP Sharma Oli’s vision of “Prosperous Nepal, Happy Nepali” with broad objectives. The mobile penetration rate exceeds 100%, while that of the internet reaches 63% in Nepal. Moreover, the stats of 2017 show that every hour, there were 250 new internet users in the country.
The Digital Nepal Framework has been given a green signal that will enable the nation to harness its growth potential. The telco and ICT sectors have a huge supporting role for the initiative. The country has seen remarkable improvements in the telecommunications sector, and the credit goes to mobile network operators like Nepal Telecom (NTC) and Ncell.
Similarly, digital connectivity plays a vital role that needs immense focus to support the nation’s digital movement. During the lockdown, NTC has introduced several free services as well as cheaper packages with huge bonuses. The company certainly has the tools to boost the economy, which is especially most essential after the lockdown.
Let’s get into the topic without wasting any time.
Interview with Dilliram Adhikari – Managing Director at Nepal Telecom
Q. What might be an essential tool for economic boost up after a lengthy lockdown and why?
A: Firstly, the activities of people will get a change in the direction after the lockdown. From the person’s behavior to their effective manner, things might start changing. During such times, the best tool for boosting up the economy is digital technology.
It is essential to digitize activities through connectivity, thereby minimizing mobility. As a result, the events will be cost-effective. Also, it will generate employment opportunities in the digital sector.
The rise in efficiency will result in gaining productivity, as well. Therefore, we will rely more on ICT tools and applications to digitize complete processes. If we can achieve this, it will ultimately boost the economy of every sector.
Q. What might be the essential tools for Telco and ICT sectors for higher productivity and effectiveness?
A: The most important steps that we can take are digitizing and automating the processes. ICT and Telco sectors can minimize the physical workforce through automation. To support this shift, the critical factor is connectivity.
We can introduce concepts of virtual computing by setting up distributed networks. Similarly, to increase productivity and effectiveness, we have to focus on service delivery and dissemination on a wide range. So, the Telco sector can ensure digital connectivity while the ICT sector can contribute to digitizing activities through the application-oriented process.
Q. How can we use 4G and beyond technology for national prosperity?
A: Well, the thing about technology is that its evolution is directly proportional to demand. To fulfill the increasing demand with the development of innovation, high-speed connectivity is required. The high-speed connectivity can be further divided into two types: Fixed and Mobility connectivity.
The evolution of mobile broadband has resulted in technologies like 3G, 4G, and 5G. Currently, 4G technology can carry more business volume and a broad consumer market. That’s why we have implemented 4G technology throughout the nation.
The commercialization of 5G has also started in most countries. 5G supports high connectivity for Machine to machine (M2M) communication and the Internet of Things (IoT) in this industrial era. It can be used to operate applications with low latency.
While it will take some time for 5G to take the market, we are focusing on a mature use of 4G first. Then, we can easily make the shift to 5G. When the technology matures, it cost relatively decreases, and it becomes easier to deploy them. For now, our target is to focus on the maturity of 4G technology, which can fulfill the demand of connectivity in the context of Nepal.
Q. Are 4G and beyond technology affordable for the Nepalese people?
A: Yes, indeed. The higher speed technology will support online education, applications, e-commerce, and businesses. The core purpose of new technology is to increase efficiency in the same spectrum.
Similarly, new technologies address factors like power consumption and compactness. As a result, the deployment will be faster with low space usage, and power consumption will be lesser. Hence, in the case of such technologies, higher throughput will result in the reduction of cost.
For instance, if someone uses 5MB data at a specific price in 4G, they will be able to use the same data pack at a much lower rate in 5G.
Q. What is the significant gap for the massive application of online services or e-services from urban sectors to rural sectors?
A: One of the significant gaps of online services is high-speed, reliable connectivity. The same function may be better in urban areas and lacking in rural areas. Another difference can be service affordability – can ordinary citizens afford the services?
These inabilities tie up directly to the economy and the country’s GDP. The Per capita income may be high in urban areas while it is low in rural areas. Similarly, another issue is the unavailability of devices and the inability to purchase them.
In technical terms, it is known as digital poverty. So, these issues create a significant gap of affordability as well, which we have to address. Furthermore, even if these issues are addressed, consumers need to have the skills to operate the devices.
When we move from urban areas to rural areas, we can notice this digital divide. So, we have to address these gaps to ensure minimize the digital divide as well. With this, it will bring a shift in the paradigm of society, industry, and economy.
Q. How can the Telco sector support the Digital Nepal movement of the government?
A: The government has already passed the concept of the Digital Nepal Framework. The Framework address the initiatives to digitally develop sectors like Education, Agriculture, Tourism, Health, etc. To operate these sectors digitally, we will require ICT applications, resilient infrastructure, and a robust connectivity network.
Similarly, we will need to develop the capacity to provide broadband services to every sector and consumers. To run applications, we also require cost-effective solutions. If these things are addressed, we can successfully step forward with the initiatives of the Digital Nepal Framework.
And, the role of telecom for this is to build a resilient infrastructure for robust connectivity network and provide cost-effective broadband services.
Q. Is Nepal Telecom a service-oriented company or a profit-oriented company? How are you planning your business strategy?
A: Nepal Telecom is a state-owned telecommunication service provider, which is also known as “Rastra ko Sanchar.” Therefore, its priority is service, whether it’s profitable or non-profitable areas, accessible or remote areas. This means we have to reach and cover the grounds wherever the citizens of the nation reside.
Furthermore, our services are related to the security of the individual and the nation. For instance, if a problem arises around the nation’s border, the government will be aware of it in no time due to the availability of the network. If there is no network coverage in such areas, then, no news of any activity will get to the government or public.
The telecommunications service has a vital role to play in upgrading the lifestyle of people and developing the nation. Moreover, Nepal Telecom is a company that undertakes business processes. The reason behind this is to manage investment and expenditure for projects.
Similarly, it helps to expand our projects and deliver service to the people. So, our priority is always service even though we run a business. For this, our first strategy after the lockdown will be to digitize our processes.
We will focus on integrating ICT applications, hold online meetings, provide remote support, and work from home. Profit is a secondary aspect, while our primary character remains to disseminate reliable service throughout the nation. For that, our principal strategy will be to implement ‘ABCDE’ or Affordable Broadband Connectivity for Digital Economy.
This means that broadband connectivity should be affordable, and it should boost up the economy as well. For that, we will bring the latest and cost-effective technology, and expand the network coverage.
Q. What are your plans for national employment generation to retain the citizens of Nepal?
A: The deployment of network connectivity and broadband services help all the digital initiatives of the Digital Nepal Framework. Also, these factors contribute to boost the ICT sector and ultimately generate employment opportunities. When the stats of broadband deployment increase, it automatically creates employment.
Nepal Telecom has been responsible for generating employment directly and indirectly. When the company implements and goes forward with its strategies, it automatically creates employment. For instance, we have the responsibility to build infrastructure for optical fiber in hilly areas. Many engineers are working on this project, which means we have generated employment opportunities.
Such projects mostly utilize outsourced workforce on a contract basis, but it certainly has helped to boost employment. Similarly, 400-500 outsourced engineers were working for 4G expansion a few months back. So, we encourage the participation of a skilled workforce through outsourcing, managed services, and cross-sectoral employment.
With this, the ICT sector also sees potential development, which ultimately leads to the expansion of small and medium enterprises. Besides automatically generating employment through projects, it also leverages the overall employment generation process.
Q. Any final words on upcoming plans or suggestions to our readers?
A: Actually, we have just decided on a plan today. We are soon releasing something called ‘e-sikshya package.’ Only students will be able to buy this package with the recommendation of the concerned educational institute. We are releasing cheap data packages to support online education, which is yet to be officially announced.
We have launched several services during the lockdown to continue customer engagement and connectivity. Nepal Telecom is a state-owned company that invests its profit on the development of the nation’s economy and industrial sector. None of our earning or benefits goes outside the country.
Our transactions are transparent, and there are no hidden costs involved. Therefore, I request consumers and tutors to use our service with topmost priority through this platform.
According to a previous World Bank report, if 10% of the population gain access to broadband internet, GDP would increase by 1.3%. So, the stats are in favor of upgrading the telecommunications sector in the nation. Similarly, it will boost up the economy of the country, which will be a top priority after the lockdown.
The Digital Nepal Framework and its initiative seem very promising. And, all sectors need to play a role in speeding up the process. So, every industry working together can achieve the goal of digital Nepal earlier than expected.
The world is experiencing a shift towards online education, digital learning, and off-classroom activities. There are components in the online training that need addressing in order to implement a long-term strategy. But, is a developing country like Nepal ready to implement a 100% digital education system?
Even if it can, should we go 100% online with our educational curriculum?
It is where the concept of ‘e-readiness’ comes into play. It refers to a country’s capacity and state of preparedness to participate in the electronic word. (Definition from Wikipedia).
With the shift towards e-governance, we should be ready with the proper infrastructure. Digitizing the country means covering all 77 districts and remote areas eradicating the digital divide. However, experts believe that online classes may increase education inequality due to a lack of technology.
“Particularly for the low-income students where the online learning hasn’t been fully enabled because, you know, they don’t have the equipment or the connection or the teacher is not set up for it. The inequity has gotten greater in education,” – Bill Gates (Source:CNN)
This applies to every country in the world, especially in developing countries like Nepal. So a big question that arises is if Nepal is ‘e-ready’ for online education.
Let’s see what the experts have to say regarding this topic.
Interview with Dr. Rajib Subba – Nepal Police DIG & ICT Expert
Q. Do you think Nepal has the resources to implement Online Education successfully?
A: Around 7,50,000 students are currently deprived of formal education in Nepal due to the COVID-19 pandemic. Even if the lockdown is lifted, schools and colleges are not going to open up immediately. So, what do we do if lockdown extends for 3-4 months?
We can’t just remain still and fold hands waiting for the crisis to pass. That’s why we have to adopt online education, e-learning platforms, and virtual classes. In the current context of Nepal, people should understand the concept of online learning as off-classroom education.
Developing countries like us have already started online alternatives so why should we fall behind? To answer your question, I don’t believe any nation can implement 100% online education. However, to achieve somewhat successful online training in Nepal, we need to upgrade our infrastructure.
The proportion of mobile phone usage in Nepal is 143% of the population while the broadband internet is 72%. So, in terms of infrastructure and resources, we are almost ready, and we need to start taking action.
Q. How can we resolve the digital divide to make sure there is equality in online education?
A: Firstly, what we can do is evaluate the level and commonality of students. Then, we can use Zoom for higher-level students and maybe Google Meet, Hangout, or messenger for lower-level students. I teach Masters level students and some of my students are from remote areas but still are managing to attend my class.
Some of them have to search for good network coverage outside their home for that. But it might not be the same for junior students. So, we have to consider the level of students and finally select the technology or platform to conduct virtual classes.
We also have to equally focus on the asynchronous mode of delivery so that students can access the materials anytime. For the students who don’t have access to online platforms or coverage, we need to consider radio broadcast and telecasts. We have numerous radio stations in Nepal, why not use them?
For instance, if the board conducts classes for Class 10. if they can record the lesson and broadcast it or telecast it, every student will be able to access the information. Let’s assume more students are missing out then, we also have the capability to utilize postal service. In fact, we should also use Nepal Police’s HF radio as a solution for the current scenario.
So, we need to implement asynchronous modes and make sure we start right away instead of wasting time searching for a 100% online education strategy. Otherwise, as Bill Gates said, we will witness a rise in the digital divide in the country.
Q. What do you think are the requirements to take an initiative for conducting online classes?
A: Firstly, ICT has enabled us to take any initiative that is digital and online. Every nation in the world is doing it, and it has started in But surely, I realized that we would first need a team and plan counseling. We also need resources and select the online platform. If we work together and merge ideas, we can make it happen and include the majority of students in the process.
At the same time, we need to address the availability of resources for students and their financial status. So, if Universities like TU or KU implements full-fledged online education, we will come across a digital divide. To address this, we have to make sure to utilize every mode or means of communication possible.
Nepal as well. We have successfully done it in King’s College so why not elsewhere?
In addition, the professors and lecturers of several universities need to upgrade their level of ICT knowledge. Most of them aren’t prepared or trained to conduct online classes at all. So, guidelines need to be prepared and lecturers need to be pressurized to adapt to the changing environment.
Talking about the engagement in virtual classes, it’s not only students who need to be engaged but also the teachers and the parents. Personally, I start off my class with an ice-breaker and a quiz. I use an application called Kahoot! which enables an entertaining environment for students so that they get the best of both worlds during an online session.
Therefore, it depends on the lecturer to make the class interesting and interactive as well. For this, they need to be trained and adapt to the modern culture of online advancement.
Q. Is there any other way around the formal education system to make sure students are not deprived of education?
A: In some countries, I have found that students at lower-level never have to sit on exams. The teachers will give assessments on the basis of some assignments and that’s how they mark the progress of the students.
In fact, some people don’t even trust the formal education system in the US. Children are homeschooled and every basic education they receive is either from their parents or private tutor. Not saying that we need to think similar but maybe we can take a chapter out of this book.
So, if online education is possible with notes and content available on the internet, why is there a need to attend school? Assessment can be done based on assignments but what we want is the total participation of students in online classes. That’s why it is the need of the hour to go digital instead of waiting out the disaster.
Q. What do you think the Government and Telco sector should do to ensure student privilege?
A: Well, there is something called the RTDF fund which can be used to develop and upgrade the telecommunications sector. We can upgrade internet coverage and data plans to ensure the availability of networks throughout the nation. Similarly, why not plan certain discounts for students in data plans and the internet?
For instance, if students get a certain discount on public transport by showing their ID cards, they should be able to get discounts on the internet or data packs by verifying their ID.
Q. Can virtual classes replace regular physical classes?
A: The thing is virtual classes have existed long before the pandemic or the lockdown. During my Ph.D. in the USA, I needn’t necessarily attend regular classes. However, there were instances when I had to go to attend a lecture too.
So, we can plan on a hybrid model of communication and a blend in physical and online classes. The current scenario will have changed our behavior and practices regarding regular classes. Moreover, it will have changed the financial state of individuals and industries.
Hence, all these will affect the way of learning. But, virtual classes can’t replace the flavor of regular classes completely. I predict that we will engage more in virtual classes and limit our physical presence.
Q. What is your take on the possibilities of conducting LokSewa examinations online?
A: In my view, it might be difficult to completely switch LokSewa examinations online. However, it is obviously possible. If people can give IELTS, TOEFL, SAT, or GRE exams online by sitting all day in front of their PC, why not the same for LokSewa?
The only setback here can be the inability of people to use electronic devices for tests. But, there is a way to manage both modes depending on the capability of the candidates.
Q. What are your views on data and content security for online education?
A: Humans are innovative beings. To discourage identity theft or data leak, I have noticed the use of aliases (nicknames) and avatars. Besides that, it is extremely important to use secure and licensed platforms.
I agree that we have to take appropriate security arrangements but not so much in the case of content. For example, if we broadcast an online session via radio or TV, why need cybersecurity?
So, I believe if we choose a reliable platform and as long as we agree on broadcasting knowledge, we are safe from cyberthreats.
Interview with Birendra Mishra – Former Joint Secretary at Ministry of Communication and Information Technology
Q. How can we implement reliable online education in the context of Nepal at present?
A: Online education is urgent looking at the current scenario as a contingency plan. It existed long ago but Tribhuvan University (TU) showed very little enthusiasm regarding it in the past. However, now they are coming up with certain directives to adopt it.
We also have an open university that facilitates distance learning in Nepal. So, there is good potential for Nepal to implement better online education opportunities. However, the issue that has existed since the beginning is the connectivity issue.
Some rural areas still face this issue but the situation is much better compared to that in the past. Most important thing is to establish a reliable connection with the establishment of better infrastructure. For this, we need active participation from the Nepal government and Nepal Telecommunications Authority (NTA).
Another important factor is the familiarity of students, teachers, and management with online platforms. The high-level committee members also need to be properly trained to upgrade their ICT skills. And, we need to focus on implementing a user-friendly learning environment as well.
Q. Do virtual classes have the potential to replace physical classes?
A: Firstly, there is a difference in ease-of-use and simplicity of the resources between the two. There certainly are challenges to adapt to a new alternative of learning for students too. But as they get used to it, we also need to focus on the availability of resources.
Talking about the potential of virtual classes to replace physical classes, I don’t think it is completely possible. The level of interaction, enthusiasm, and concentration might not be the same. However, we can blend online classes into the traditional education process as a supporting factor.
Another thing is that virtual classes aren’t possible when it comes to practical lessons in engineering or other faculties. The monitoring of students closely might be relatively difficult as well.
The current shift towards online education is both contingency and opportunity. Therefore, students, lecturers, and universities are all inclined towards off-classroom alternatives.
Q. What are the challenges of online education in Nepal and how can we solve it?
A: There are several challenges since the education sector in the country has just started to look into the online alternatives. However, we won’t be able to find a solution as long as we don’t start using it. The pandemic and lockdown have forced us to take action in order to prevent risking the future of students.
There are other challenges like adaptation and user-friendly environments that we have to overcome. Some students may also lack resources like smartphones and computers. Similarly, internet and network coverage are lacking in rural areas.
The solution to this issue is investing in upgrading the telecommunication sector by utilizing the RTDF fund. That is how we ensure equal availability of resources and coverage for students throughout Nepal. Because, if we don’t capitalize on this opportunity, the issue will turn into a giant pit.
Q. What can be the negative aspects of online education?
A: I believe virtual classes will take away the opportunity to know and understand students properly. The attachment towards students that is possible with the traditional method may not be the same as the online method. So, if everyone started to focus only on virtual activities, the world may not flourish.
We have to consider the effects on families and society as well. For instance, if kids are engaged all day on electronic devices, their interaction with the family will reduce drastically. I am sure many parents will agree with this.
Do you think that Nepal is ready to implement 100% online education preventing the digital divide?
The risks of COVID-19 has affected the educational sector and pushed it to adopt online platforms. With the future of more than 7.5 lakhs students at stake, colleges and universities have started conducting online classes through ICT.
According to the census of 2068 BS, 7.3% of households in Nepal have a computer and 65% have mobile phones. In fact, a recent Nepal Media Survey concluded 96% of mobile phones facility in Nepali households. Out of this, 61% of them use smartphones. (Stats from a survey conducted by Sharecast Initiative Nepal)
Just look at that rise in the statistics! This means there is a huge possibility of online education in Nepal.
Most educational institutes are using platforms such as Microsoft Teams, Google Meet, Zoom, etc. Among the universities, Tribhuvan University (TU) recently gave the green signal for conducting online classes with certain directives/guidelines. Kathmandu University (KU) is also planning to come up with a complete online education solution.
We interviewed Professors from the two Universities to get more ideas. Let’s find out what two of the most prestigious Universities of Nepal are planning.
Interview with Dr. Subarna Shakya – Professor, Pulchowk Campus, Institute of Engineering
Q. How is the Pulchowk Campus conducting online classes are what platforms are lecturers using?
A: In the Department of Computer Science, we are using Zoom while the School of Management is using Microsoft Teams. Also, the attendance of students has increased as compared to regular classes.
Q. Do we need to focus on the security aspects of online education immediately?
A: I believe that there is a little need for safety when it comes to educational content or notes. Knowledge is everywhere and it doesn’t matter who gets it because one of our responsibility is to provide knowledge. It is not a secret meeting where we discuss confidential information. Therefore, I believe there’s no immediate need for safety when it comes to knowledge sharing.
However, when it comes to materials and identity, security needs to be implemented. Considering the security of the platforms that we are using, Microsoft Teams is highly secure. And although there are some vulnerabilities with Zoom, I don’t think it will be a problem with the licensed version. So, educational institutes must use authentic and licensed products to maximize cybersecurity. No educational institute should just wing it and use just another product in the market.
In fact, it is extremely important for Universities to use licensed products avoiding any legal and moral issues.
Q. How active is the participation of students and lecturers during live online classes?
A: Well, the attendance rate is higher in online classes. I believe the reason behind this is the convenience and mitigation of other affecting factors. For instance, there are factors like transportation issues, traffic jams, etc. causing students to arrive late or not at all.
With online classes, it is obviously real-time and students need not go through any inconvenience to reach the college. There is knowledge sharing, interaction, and other tools involved except its not physical. The only problems I see are the connectivity issues of internet or mobile data and power outage.
Other than that, we are conducting classes according to the routine, and students are participating quite actively.
Q. What are the challenges of online education?
A: There are certainly a few challenges when it comes to virtual classes. Sometimes, there are connectivity issues and other times issues with sound. Similarly, some topics are easier explained on the whiteboard or in person.
Students were not used to virtual classes and some are still adapting to it. The experience is quite new and different for most and the interaction among students is not the same. However, this has completely discouraged students to talk unnecessarily and distract the class.
Q. What do you think about the recent directives or guidelines released by TU?
A: Yes, I read the notice but I am not in the committee which released it. However, it is a good initiative by TU to adopt online education. And, it is not to be confused with distance learning. As a matter of fact, it is just real-time learning through applications and tools.
The classes are conducted as per the schedule and students must attend the class. So, there is not much of a difference between taking physical classes and online classes. Thus, it needs certain guidelines since TU is neither a distance learning nor an open university.
In addition, we need to consider this as an opportunity to prepare for the future. At present, it is being used as a contingency for the COVID-19 pandemic. But, we need to prepare ourselves to blend online education in the education process in the future.
Q. What are your views on full-time teachers not being able to conduct online classes other than TU?
A: In my experience, it is the same in colleges and universities abroad as well. It is because the Professor or full-time teacher is hired for teaching and research at the university. And, in return, the university also has a responsibility of providing certain facilities to the professor.
So, I think due to these reasons TU had added this point in its directive. However, full-time teachers can make an appearance as a guest lecturer in other colleges or universities. And, if online classes are the future, then a better policy should be drafted for this decision since we can conduct 7-8 online classes in a day.
For instance, there are around 15 colleges under the Institute of Engineering. If I conduct my subject for these students and if students of other universities are interested to join, how do I say no? Therefore, I believe TU could introduce a better policy that would not keep students from getting knowledge.
Q. How is TU preparing online education for the long-term?
A: TU has formed a high-level committee to plan for online education for the long-term. The main topic of discussion is ‘how to develop the infrastructure of TU’. Actually, TU can’t improve its infrastructure overnight due to the requirement of resources and manpower. So, we are planning to use cloud-based service from a Service Provider to integrate online education.
Also, we need to get or buy licensed products to ensure security. Moreover, talks are going on with telco industries to ensure connectivity in remote areas of Nepal. We are currently discussing how to provide internet or data in those areas for students.
Interview with Dr. Manish Pokharel – HoD of Department of Computer Science and Engineering, Kathmandu University
Q. Has Kathmandu University started conducting online classes?
A: Currently, there is no full-fledged implementation of online classes in KU or its affiliated colleges. Some lecturers had already started conducting online classes through Zoom and Google Meet since the lockdown. But, a KU committee formed after the lockdown is discussing upon forming a policy for implementing online education.
For this, we will most probably be using Moodle. Moreover, we are still discussing the ways to customize the platform and prepare an effective Learning Management System.
Q. How is the attendance rate of students during live online classes?
A: I am also conducting live classes for students and my classes have 100% attendance. I believe the reason is the preference and familiarity of students with gadgets and devices. They are showing more interest in virtual classes than traditional physical classes.
The classes are real-time and students can interact with the teachers as well. They can see their fellow classmates and expressions of the teacher. Due to this, it’s not so different from regular classes and therefore, students seem to be enjoying it.
Q. What are the challenges of adopting online education in Nepal?
A: Most people have common misconceptions regarding online education. Firstly, people believe that it is the process of digitizing existing curriculums or coursework. I can assure you that it is not the case.
The online education process has its own guidelines, principles, and philosophy. Thus, I think people don’t yet have a good concept of it.
Currently, we are forced to shift our education process online due to the COVID-19 pandemic. But, a few institutions used to conduct online classes since the late 2000s. Due to the fact that most educational institutes are new to the concept, we are missing the tools and requirements for it.
Furthermore, we need to focus on upgrading our course module and faculty. Present students at the senior level (high school level) were born in a digital era. In order to teach these digital natives, we need to upgrade our education process.
Q. Why should colleges and universities select a safe and secure online platform?
A: There are certainly questions regarding the safety and security of online platforms. There are numerous cyber threats but, it doesn’t mean that we shouldn’t explore technologies. We need to address cybersecurity issues and data hacks for sure.
The only way out is to make sure we use secure platforms and address the challenges of security.
Q. How can we solve issues regarding the unavailability of the Internet in remote areas of Nepal?
A: A national-level problem like this one is usually dealt with by three parties. First is the concerning educational sector, second is the private sector, and third and most important is the government. So, we can solve this issue if all these parties work together and come up with a solution.
There are bodies like Nepal Telecommunications Authority (NTA), 11 Universities, and private organizations. They need to combine their strategies to provide better infrastructure in all 77 districts in Nepal. The infrastructure may include computational devices, network coverage, and other resources.
If a good policy is implemented then the digital divide in Nepal can come to an end. This pandemic is a good opportunity to do that.
In fact, I believe WiFi should be free for students. As long as we don’t prepare and provide such resources, there always is a chance of some students missing out. Better infrastructures are also needed to minimize disruption and distraction due to bad connectivity.
Final Words
Talking about the availability of the internet, 59% of people use the Internet from mobile phones while 34% have broadband and Wi-Fi services. The statistics support the shift toward online education. But, are we really ready?
The concept of e-learning and distance learning is still a new concept for most educational institutes. They might have started online education through several platforms as a response to the current scenario. However, there are matters of safety, security, and availability of resources.
It is the perfect opportunity for them to explore and seek expertise to implement a long-term solution. The pandemic might as well push most educational institutes to ICT in their curriculums. But, strong coordination from universities, the private sector, and the government is required.
Do you think online education will shape the future of the learning process in Nepal? Can we be prepared on time?
Normal lives are still at a halt due to the nationwide lockdown in Nepal. Schools and colleges are one of the most affected thereby leaving the future of students at hold. As a result, educational institutes started adopting alternative methods of teaching and learning.
Schools, colleges, and Universities are researching for an improved online education process. PABSON, an umbrella organization for private schools had signed an agreement with Midas E-Class to provide one month free ‘digital learning’ for students of pre-primary to class 10. Since the COVID-19 outbreak, all 11 Universities in Nepal have continued their efforts to go online by preparing online content for students.
During such times, we also wonder if Nepal Open University (NOU) is doing anything different. The NOU is an open and distance learning university of the country and it must have greater experience in distance learning than others surely. But is it really the case?
Then there are several downsides to online education which makes us question if we are really doing it right. Can Nepal really make a successful shift towards online classes?
Interview with Deependra Bajracharya – Business Development Manager at Microsoft Operations Pte. Ltd., Singapore
Q. Do Educational Institutes in Nepal have the resources to successfully conduct online education in Nepal?
A: Honestly speaking, most schools and colleges are not prepared for online education. Microsoft has provided over 250+ educational institutes with online education resources. Some Universities like Nepal Open University and Kathmandu University (KU) are in an ideal state to conduct online education.
They already had online resources and course modules before the lockdown. However, other colleges were not even close to prepared and have just started getting ready to provide online classes.
Q. What are the educational institutes in Nepal doing right and what are they doing wrong?
A: Firstly, the realization of the fact that online education is inevitable is the most important and right thing they have done. This trend or shift is going to be the ‘new normal’ in our lives. The impact of COVID-19 is going to last for some time and we need to maintain social distance.
As per my discussion with a team in Brunei, they have started working in shifts. How this works is dividing the staff into groups of three and one group has to visit the office once in three days. The other two days, the group can work from home.
In my point of view, schools and colleges in Nepal can also adopt similar policies. If 3-4 shifts can be maintained in the educational institutes, they can record the physical classes and make the files available for other groups. For this, they can use applications like Zoom, Office 365, Midas e-learning, and others.
Talking about what they are doing wrong, I think they haven’t yet reached a complete solution. For online education, there are several other components other than live classes. For instance, does the video conferencing software that teachers are using, support recording in case of a power outage?
Similarly, they have to consider if the online learning application can support connectivity for all students, or is there a user limit. And of course, there are matters of assignments, note and content sharing, examination and result publication. For example, Microsoft OneNote can help to share notes to students by providing access to selected users. Software like Microsoft Office 365, Moodle, and E-Learning can provide a complete solution to facilitate proper online education.
So, I would say that educational institutes are failing to choose the right technology considering all these components and limitations.
Q. What are the negative aspects of online education?
A: Being a parent myself, I would say that children are enjoying the use of the internet too much. A shift to online education means providing children with devices. One major disadvantage I think is the distraction caused by the entertainment aspect of the internet.
If you leave your children unmonitored, they can be playing games or watch videos on the internet. Another biggest disadvantage would be the limitation of physical movement. So, it might have an effect on the mental and physical health balance in the long-term.
Q. How can online education be conducted safely and securely?
A: The first thing is making the users aware of the positive and negative aspects of the internet. I believe it is not as necessary for college-level students because most of them are well informed of the rights and wrongs. Meanwhile, it is extremely essential to inform the juniors regarding device safety and cybersecurity.
Another thing is that if you are a parent, you need to make sure that you have enabled parental controls. Parents must monitor the online activities of their kids to maintain online discipline. Similarly, educational institutes must choose online platforms that don’t have any security vulnerabilities.
For instance, there are many cases against Zoom including data leaks. So, people need to be aware of data privacy as well. I suggest choosing a platform that is certified or associated with a compliant company. So, the authorities have to make sure the chosen platform complies with certain standards.
Interview with Padam Raj Pant – Section Officer, IT/e-Learning at Nepal Open University
Q. Is there a possibility of providing a complete virtual class in Nepal?
A: Well, we are doing it for many years. At present, most colleges are using Zoom for video conferencing but it’s not a complete learning solution. An online educational platform must facilitate assignments, feedback, grading, reporting, and overall managing.
For instance, colleges need to manage and report the number of classes conducted in a day, the attendance of students, etc. This is how the educational process becomes systematic. Otherwise, live classes are just a form of counseling in my opinion.
Q. How has NOU’s online education been different before and after the lockdown?
A: There hasn’t been a drastic shift for NOU since we already had the distance learning facilities. When a student applies for admission in NOU, we make sure to provide orientation for classes, routines, and resources online. So, the pandemic hasn’t affected our regular workflow as much. In fact, we are also providing guest lectures to students from Professors from top abroad Universities.
Q. How does NOU accept new admissions and fee payment?
A: Let me clarify that the only times the students need to be physically present at NOU is during orientation and examination. But eventually, we have adopted online orientation, interview, and training as well. Now, we are also planning to shift examinations and assessments online soon.
Talking about fee payment, our students don’t need to visit our center physically. They can make payments through digital platforms like eSewa or ConnectIPS. Similarly, they can deposit the fees in the bank account and send us the voucher for payment confirmation.
Q. What online platforms are the NOU using to conduct online classes?
A: Firstly, we have an e-library in which students can access the contents subscribed by the University from their own devices. Similarly, we have synchronous and asynchronous morality of teaching. For synchronous, our lecturers use Microsoft Teams to conduct live classes with the students. We have been using this application since its launch in the market.
On the other hand, the lecturers can also upload their teaching recording and other resources that students can access later. This is the asynchronous method of teaching that facilitates e-learning as well. For this, we use Moodle, an open-source Learning Management System (LMS), that I am using it since 2008/09 before that I was working at KU but Nepal open university started in 2016.
Furthermore, for managing student’s data and information, we have been using EMIS (Educational Management Information System). We monitor student’s inquiry, entrance, fee structure, etc. using this system. Similarly, we provide remote support with AnyDesk in the event of problems faced by the student.
Q. Being a pioneering University of Nepal in distance learning, what are other educational institutes doing wrong at present?
A: During a crisis, we need to find solutions rather than new problems. There are several components involved in online education, not just live classes. So, educational institutes have to research what they need and how they can implement it. There are many tools, educational equipment, and resources available to start.
So, looking and what they have and what they need, they have to follow a decision. At the same time, they have to consider the capacity of both teachers and students. That is why it is extremely important to prepare a guide on what to use and how to use it.
These guides will help users to cope with whatever issues that may arise in the future. Similarly, students should be made aware of cybersecurity and threats. So, educational institutions have to go parallelly. On one hand, the capacity of users needs to be developed and on the other hand, they should be briefed about the responsible use of the software.
Also, if Universities and colleges provide proper guidelines to students, it will help to avoid any legal issues.
Q. How can educational institutes cover the nationwide participation of students?
A: Looking at the current scenario, the coverage of Nepal Telecom and Ncell has already reached most remote areas of Nepal. So, not only educational institutes but telecom industries and ISPs can also contribute to making e-learning available in remote areas.
For instance, in other countries, there is a concept of zero SIM. This basically means that people that have such service can browse the government or educational sites enlisted for free. My point is that we need to separate the data usage for educational purposes and entertainment purposes.
We are all facing a pandemic and there is no escape from it, at least not for some months. So, educational institutes or government agencies can establish a strategic partnership with the Telco industry to reduce the data usage rate of their resources online.
Final Say
Most colleges and Universities may have shifted their education process online. However, there seems to be confusion and uncertainty in selecting the correct platform. Obviously, there are other challenges of student participation as well.
Experience of companies like Microsoft and universities like NOU will speed up the process in the current crisis. Online education has certainly become inevitable. Online education in Nepal has changed to a matter of ‘how to implement’ rather than ‘when to implement’.
So, I believe educational institutes must seek guidance from IT experts and produce guidelines for their students. This is how they speed up their online education process and cover a large ground.
Educational institutes around the world have shifted online with the resources available with them. Most Universities and colleges started online classes since the beginning of the lockdown. However, KMC School is one of the first schools (if not the first) to start online classes for playgroup.
KMC School is the junior wing of Kathmandu Model College, a renowned college in Nepal. It provides basic education to students from pre-school to senior level. KMC School had announced that Virtual classes would start from 10th Baisakh (April 22).
The choices of online platforms for online classes are Zoom and Messenger.
We interviewed the Principal of KMC School to get more insight. Here is how he answered our questions.
Interview with Dwarika Nath Amgain – Principal, KMC School
Q. Is it true that KMC School has started online classes for Playgroup level as well?
A: Yes absolutely!
Q. How is it working out?
A: Actually, we are finding it quite easier to conduct classes for playgroup level. The parents and teachers have maintained a very healthy relationship and cooperation. For now, we are using a messenger group to communicate with the parents and conduct live class through video calls.
In the morning shift, teachers coordinate with parents and their kids for around 1 hour during which they provide instructions and solve problems for the kids. Similarly, the teachers assign homework through messenger and the parents are responsible for the completion of the assignment. Then again, the parents and teachers communicate via messenger at 3 in the afternoon to examine the assignment.
In fact, it is the same process not just for playgroup but for the entire pre-school level (up to 1). The teachers also provide feedback and help parents to guide their kids with the assignments.
Q. What platforms are you using for students at Higher Grades?
A: The two optimal choices we have right now are Zoom and Messenger. Most teachers prefer Zoom for students above Grade 2, while some still use messenger.
Q. How are you managing the routines for all the subjects and how effective are the classes going?
A: Well, the timing is unlike how it used to be at school. However, we are managing to conduct all the subjects in a day. The students above Grade 7 study for 3 hours through live online classes. And, the ones at lower grades study for 1-2 hours depending on the topics of the subject. Technically, 3 hours is equivalent to 5-6 school periods which is like a normal school day.
The attendance is quite satisfactory. We are achieving an attendance of over 80% every day from all grades. In fact, in some classes, we get over 95% attendance. All the teachers are following the routine very well and conducting classes regularly.
Q. Is there a future plan for KMC School to go forward with Virtual Classes?
A: Honestly, there is not a mandatory need for online classes if students are present at school. However, the familiarity with online platforms like Zoom will help teachers coordinate with the students to instruct them for exams of finishing their homework. Also, we will be able to direct our focus on students who are performing relatively weak.
Another thing is that virtual classes have given us the confidence to start regular classes without hesitation even during the crisis. It will help us to integrate IT into the school system which will strengthen the education process. For instance, no student has course books currently but the teachers are searching and providing resources from the internet.
So, I believe these online classes will help change the way we deal with academic issues. It will prepare the students, parents, and teachers to coordinate and interact more for the benefit of the students. Certainly, the education process will shift to a new and improved direction.
Q. Are you planning to get or buy software to manage daily online classes and assignments?
A: We definitely explored some options with applications and platforms for online studies. We are currently hoping to get G Suite set up but in the meantime, we didn’t want to waste any time. So, we continued with the resources that we had at the moment.
We had to go with the platforms that both teachers and parents were already used to. Although Zoom is not that efficient when it comes to running interactive classes, it is working well for now.
Q. Are Admissions still open and if yes, how can students or parents apply?
A: Yes, admissions are still open and we have limited seats up to Grade 8. Normally, we used to conduct formal entrance exams and do a background check on students before taking admissions. Currently, I am trying to get in touch with the parents that have inquired about the admissions through videoconference.
I talk with the parents and their kids to know more about the student. Finally, I approve of the admission if all guidelines are met. We understand that it might be difficult for parents to make transactions at present. So, we make sure to enroll the students in the class without delay.
Moreover, we are making an online admission form available soon which parents can find on our school website. They need to fill the form attaching documents like the child’s latest Marksheet, birth certificate, and parent’s Citizenship cards.
Final Words
To make online classes a success for schools, it is extremely essential that parents show equal support. Parents need to coordinate with the teachers and help their kids solve any problems in their assignments. It is the best these educational institutes can do during the crisis and we need to support the initiative as individuals.
